Creating a Trouble Ticket

Note: You must have a trouble ticketing application installed that actually creates the ticket. The feature provided by the IBM Tivoli Enterprise Console product provides a shell script from which you can interface to a trouble ticketing application by extending the script. Attributes from a selected event in the Event Viewer are passed to the script as environment variables.

Perform the following steps to run the shell script:

  1. In the Event Viewer, select the event whose attributes to pass to the shell script in environment variables.
  2. Click Selected  >  Trouble Ticket from the pull-down menu. The script is run.

See Also