Creating a Trouble Ticket
Note: You must have a trouble ticketing application installed that actually
creates the ticket.
The feature provided by the IBM Tivoli Enterprise Console product provides
a shell script from which you can interface to a trouble ticketing application by
extending the script.
Attributes from a selected event in the Event Viewer are passed to the script
as environment variables.
Perform the following steps to run the shell script:
- In the Event Viewer, select the
event whose attributes to pass to the shell script in environment variables.
- Click Selected > Trouble Ticket
from the pull-down menu.
The script is run.
See Also