The IBM Tivoli Enterprise Console product provides a command in the Event Viewer that runs a shell script. The attributes from an event selected in the Event Viewer are available in the script as environment variables. The purpose of this feature is to enable you to create trouble tickets by utilizing interfaces to trouble ticketing applications from the script. You can extend the script as necessary.
The Selected > Trouble Ticket command is available from the menu bar in the Event Viewer. An event selected in the Event Viewer is required before utilizing the command.
The name of the shell script that runs from the command is TroubleTicket.sh and is located in the $BINDIR/TME/TEC directory. Comments embedded within the shell script provide the names of the environment variables for event attributes.
The IBM Tivoli Enterprise Console User's Guide provides an example of issuing trouble tickets.