Selecting from Lists


Overview

Tasks

Included with

Tivoli Service Desk

Overview

Making a selection

In several places in Tivoli Service Desk applications, you have the opportunity to complete a data entry task by selecting from a list. This process reduces errors and speeds up data entry. In most cases, you select the correct entry from the list and choose OK or Accept.

Selection dialog boxes

The list selection boxes appear under several different names, but work in similar ways. This help topic applies to these dialog boxes:
  • Choose Right dialog box and the Rights dialog box: Rights can restrict access to functions within Tivoli Service Desk. A user or group of users can invoke specific system actions only if they have the necessary rights. These dialog boxes display a list of the available system rights in Tivoli Service Desk. The list can contain both system-defined rights that are distributed with Tivoli Service Desk and rights defined by the system administrator.
  • Matches dialog box: Matches are records of a particular type that match your partial entry in a text box. The Matches dialog box displays a list of these matches from which you can choose one to complete your entry.

Tasks

Selecting from a list

Often in Tivoli Service Desk you need to complete a data entry task by selecting an item from a list. Although the dialog boxes containing the lists have different names and slightly different controls, they all operate in the same way.

Note: The ability to select multiple items is enabled only when you add items to a list. When you select an item for a text box, you can select only one.

To select an item from a list:

  1. Do one of the following:
    Note: The ability to select multiple items is not aways available.
    • To select one item, select the name or ID of the item.
      Result: One item is highlighted.
    • To select several items, hold down the Ctrl key, then select individual items one at a time.
      Result: Individually selected items are highlighted.
    • To select several items that are next to each other in the list, hold down the Shift key, select the first item, then select the last item.
      Result: The first, last, and all the items in between are highlighted.
  2. Choose Select, Open, or OK.
    Note: The button name varies, but choosing it completes the selection.
    Result: One or more selected items are added to the list where you choose Add to initiate selecting one or more items. Or the selected entry appears in the text box where you choose Browse.