Submitting a Change


Overview

Tasks

Included with

Tivoli Change Management user

Overview

How you submit a change for approval

After you specify all the information for a change, you can submit the change for approval. When you submit the change, you release the change for approvers to review, then Tivoli Change Management issues notifications to the implementer and the first level of approvers. If all first level approvers approve the change, notifications are sent to the second level approvers, and so on.

If a requester modifies a change after submitting it, a resubmittal notification is generated. After you submit a change, you receive notifications if approvers assign rejected, hold, or frozen statuses to the change. In addition, you receive a notification if the change is approved if you chose Notify Requester On Full Approval from the Approvals tab of the Change dialog box.

The Submit dialog box

Use the Submit dialog box to select and submit saved changes you want considered for approval. For more information, see Submitting a Change.

To access the Submit dialog box, do one of the following:

  • If you are using the Tivoli Service Desk administrator profile, from the Change Management menu, choose Submit.
  • If you are using the Tivoli Change Management administrator profile, from the Changes menu, choose Submit.
  • If you are using the Tivoli Change Management user profile, from the Changes menu, choose Submit.
  • From the Help menu, choose Your System Profile and follow the instructions under Change Submit.

Tasks

Submitting a change

To submit a change for approval:
  1. Do one of the following:
    • From the Changes menu, choose Submit Change.
    • Choose the Submit Change tool.
      Result: The Submit dialog box appears, displaying the changes you can submit.
      Note: Only parent changes are listed in the Submit dialog box. Any associated activities of the parent change are submitted at the same time as the parent change.
  2. Select a change.
  3. Choose Submit.
    Result: A confirmation message appears.
  4. Choose OK.
    Result: The change is submitted and notifications are sent to approvers.