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To log on to Tivoli Service Desk:
- From the TSD Log On dialog box, in the User ID box,
type your user ID.
- In the Password box, type your password if one is required.
Note: Depending on the configuration of your database, the User ID and
Password boxes may be case-sensitive. If so, you must type your user ID and password
exactly as they were created by your system administrator. If you are not sure which case
to use, check with your system administrator.
- Choose OK.
Result: If you typed a valid user ID and password, the Tivoli Service
Desk window appears.
Note: If you did not type a valid user ID and password, an Error message
appears. Choose OK and go back to step 2. If you continue having problems after a second
attempt to start Tivoli Service Desk, choose Cancel in the TSD Log On dialog box and
contact your system administrator.
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