Maintaining Notification Methods for Users or Groups


Overview

Tasks

Included with

Tivoli Problem Management

Overview

Notification methods

Tivoli Service Desk users can send notifications to users or groups via any of their assigned notification methods.

Default notification method

The default notification method is used when notifications are sent automatically as the result of an event, such as problem escalation. If you do not specify a default notification method for a user or group, then Alarms becomes the default notification method.

Add User Notification dialog box

Use the Add User Notification dialog box to assign a notification method to a user. For more information, see Adding a user or group notification method.

To access the Add User Notification dialog box:

  1. In the Notifications Options dialog box, choose the User tab.
  2. Below Notification List, choose Add.
    Result: The Add User Notification dialog box appears.

Edit User Notification dialog box

Use the Edit User Notification dialog box to change a notification method assignment. For more information, see Editing a user or group notification method.

To access the Edit User Notification dialog box:

  1. In the Notifications Options dialog box, choose the User tab.
  2. From the Notifications List tab, select a notification method.
  3. Below Notification List, choose Edit.
    Result: The Edit User Notification dialog box appears.

Add Group Notification dialog box

Use the Add Group Notification dialog box to assign a notification method to a group. For more information, see Adding a user or group notification method.

To access the Add Group Notification dialog box:

  1. In the Notifications Options dialog box, choose the Group tab.
  2. Below Notification List, choose Add.
    Result: The Add Group Notification dialog box appears.

Edit Group Notification dialog box

Use the Edit Group Notification dialog box to change a notification method assignment. For more information, see Editing a user or group notification method.

To access the Edit Group Notification dialog box:

  1. In the Notifications Options dialog box, choose the Group tab.
  2. From the Notifications List tab, select a notification method.
  3. Below Notification List, choose Edit.
    Result: The Edit Group Notification dialog box appears.

Tasks

Configuring user and group notification methods

You determine which notification methods are used to contact users or groups.

There are two ways you can assign notification methods to users:

  • Because users are also people, you can maintain the list of notification methods assigned to a selected person from the General tab of the Add Person dialog box or the Edit Person dialog box. See Configuring people notification methods.
  • You can also maintain the list of notifications methods assigned to users from the User tab of the Notifications Options dialog box. See Adding a user or group notification method.

There are also two ways you can assign notification methods to groups:

  • You can maintain the list of notification methods assigned to a group from the Notifications tab of the Add Group dialog box or the Edit Group dialog box. See Configuring group notification methods.

Adding a user or group notification method

You can configure more than one non-alarm notification method for each user or group. For example, a user or group can receive non-alarm notifications from a beeper or e-mail system. Another user or group might prefer to be notified by e-mail or fax.

To add a user or group notification method:

  1. Do one of the following:
  2. From the Notification Method list, select the non-alarm notification method to assign to the user or group.
    Note: If the notification method you want does not appear is this list, you can create it. See Configuring Notification Methods.
  3. In the Address box, type the address of the user or group exactly as it is defined in the external messaging system.
  4. Select the Default Notification check box if you want to make this the default method for notifying this user or group.
    Note: A user or group can have more than one notification method assignment, but only one notification method is designated as the default. If you assign a second notification method to a user or group and select the Default Notification check box, the new method becomes the default. The old method, however, remains in the list of assigned notification methods.
  5. Choose OK.
    Note: The newly assigned non-alarm notification method appears in the Notification List in the User tab or the Group tab of the Notifications Options dialog box. Newly assigned non-alarm notification methods are immediately available to all users.

Editing a user or group notification method

You can change only the address and default notification status of any non-alarm notification method assigned to a user or group.

If you want to change the type of notification method assigned to a user or group, assign a new non-alarm notification method to the user or group, then delete the old notification method assigned to this user or group.

To edit a user or group notification method:

  1. Do one of the following:
  2. Note: For further instructions, see Adding a user or group notification method.

  3. Choose OK.
  4. When the updated non-alarm notification assignment appears in the Notification List in the User tab or the Group tab of the Notifications Options dialog box, choose Close.
    Note: Changes to assigned non-alarm notification methods are immediately available for use.

Deleting a user or group notification method

You can delete any non-alarm notification method assigned to any user or group.

To delete a user or group notification method:

  1. Do one of the following:
  2. From the Notification List, select the notification assignment to delete.
  3. Choose Delete.
  4. When the Warning message appears, choose Yes.
    Result: The selected notification method no longer appears in the Notification List in the User tab or Group tab of the Notification Options dialog box.
    Note: Deleting an assigned user notification method immediately prevents any other user from sending a notification to this user or group by this method.