Specifying Reasons


Overview

Tasks

Included with

Tivoli Change Management user

Overview

What are reasons

In Tivoli Change Management, a reason is an explanation or justification for a change. By providing a reason for a change, you furnish background information for approvers that can be essential for the implementation of the change.

Tasks

Specifying a reason

You can specify reason information at any time during the change process. The reason for the change can be any of the following:
Category Definition
Risk Information that explains the possibility of loss or failure.
Backout Plan Information that describes a backout plan for returning to the conditions that existed before the change in case some, or all, of the change is canceled before it is completely implemented.
Special Needs Information that describes any special requirements related to the change.
Business Information that provides justification for accepting the request.

Note: If you have a large amount of text, consider creating a separate document and attaching it to the change from the General tab. See Including an Attachment.

To specify a reason for the change:

  1. From the Change dialog box, choose the Reasons tab.
    Result: The Reasons tab appears.
  2. In the Risk box, type a description of the possible losses or failures associated with the change.
  3. In the Backout Plan box, type a description of the plan to return to normal business operations if part or all of the change is not implemented.
  4. In the Special Needs box, type a description of any special requirements for the change.
  5. In the Business box, type an explanation of business advantages of the change.
  6. Do one of the following:
    • Choose another Change dialog box to specify other change information.
    • Choose OK.
      Result: The change is saved and the Tivoli Service Desk window appears.