Using Tivoli Change Management Crystal Reports


Overview

Tasks

Included with

Tivoli Change Management administration

Overview

Using Tivoli Change Management Crystal Reports

Tivoli Change Management provides a set of predefined (default) reports you can use to monitor changes in your environment. These predefined reports run with Crystal Reports, although they can also be distributed to users who do not have Crystal Reports on their workstations.

None of the Tivoli Change Management standard reports have been shipped in compiled form. You will need to compile these reports using Crystal Reports. For more information about compiling Crystal Reports, see the Crystal Reports User's Guide.

Crystal Reports are useful for monitoring how a change is progressing. With Crystal Reports, you can see which changes are past due or not completed.

Crystal Reports require minimal effort on the part of the user and cover basic change processes. The following reports are included with Tivoli Change Management:

Title File Input Description
List of Changes by Status chgst.rpt Date Needed Range, Status Changes within Date Needed Range and with Status.
Sort options:
by Status
by Status, then by Category
List of Changes by Category chgcat.rpt Date Needed Range, Category Changes within Date Needed Range and with Category.
Sort options:
by Category
by Category, then by Status
List of Past Due Incomplete Changes pstneed.rpt None Changes with Date Needed By prior to today and not completed.
Sort options:
by Category
by Status
by Category, then by Status
List of Incomplete Tasks pstschd.rpt N/A Tasks with scheduled end date prior to today and not completed.
Sort options:
by Category
by Status
by Category, then by Status
List of Changes by Requester chgreq.rpt Date Needed Range, Status, Requester Changes within date needed range, with Status and by Requester.
Sort options:
by Requester then by Category
by Requester, then by Status
by Requester, then by Category, then by Status
by Requester, then by Status, then by Category
by Requester, then by Date Needed By
List of Changes by Person Assigned To chgasgn.rpt Date Needed Range, Status, Assigned To Changes within Date Needed range, with Status and assigned person.
Sort options:
by Assigned To, then by Category
by Assigned To, then by Status
by Assigned To, then by Category, then by Status
by Assigned To, then by Status, then by Category
by Assigned To, then by Date Needed By
List of Changes by Area chgorg.rpt Date Needed Range, Area, Status Changes within Date Needed range, belonging to Area and with Status.
Sort options:
by Area, then by Category
by Area, then by Status
by Area, then by Category, then by Status
by Area, then by Status, then by Category
by Area, then by Date Needed By
List of Changes by Cost Center chgcst.rpt Date Needed Range, Cost Center, Status Changes within Date Needed range, belonging to cost center and with Status.
Sort options:
by Cost Center, then by Category
by Cost Center, then by Status
by Cost Center, then by Category, then by Status
by Cost Center, then by Status, then by Category
by Cost Center, then by Date Needed By
List of Changes by Location chgloc.rpt Date Needed Range, Location, Status Changes within Date Needed range, at location and with Status.
Sort options:
by Location, then by Category
by Location, then by Status
by Location, then by Category, then by Status by Location, then by Status, then by Category by Location, then by Date Needed By
List of Date Changes by Date Requested datereq.rpt Date Requested Range Changes within Date Requested range.
Sort options:
by Date Requested, then by Status
by Date Requested, then by Category
List of Changes by Date Needed datenby.rpt Date Needed Range Changes within Date Needed range.
Sort options:
by Date Needed By, then by Status
by Date Needed By, then by Category
List of Tasks by Scheduled Start Date schdates.rpt Scheduled Start Date Range Tasks within Scheduled Start Date range.
Sort options:
by Scheduled Start Date, then by Status
by Scheduled Start Date, then by Category
List of Tasks by Scheduled End Date schdatee.rpt Scheduled End Date Range Tasks within Scheduled End Date range.
Sort options:
by Scheduled End Date, then by Status
by Scheduled End Date, then by Category

Tasks

Running Crystal Reports

You can run a predefined report from Tivoli Change Management.

Note: You may need to add Crystal Reports to your PATH in your autoexec.bat file to run Crystal Reports from Tivoli Change Management.

To run a predefined report:

  1. From the Utilities menu, choose Crystal Reports.
    Result: The Run Report dialog box appears and displays the default reports directory.
  2. Select the file to run.
    If the reports have been compiled, they have an .exe extension; if not, they will have an .rpt extension.
  3. Choose Open.
  4. Result: The Run/Schedule dialog box appears.
  5. Select Run Now.
  6. Choose OK.
    Result: The Report dialog box appears.
  7. From the left-hand list, select the method you prefer for the output of the report.
    You can print the report to a window, export the report, or print the report to a printer.
  8. In the right-hand list, select the time you want the report to be printed from the available options. The boxes below the list box indicate the time that you set to have the report print.
  9. Do one of the following:
    • Choose Print to print the report.
    • Choose Done to print or export the file at a later time.

Scheduling Crystal Reports

You can set up reports to run automatically at specified intervals using the TCM Scheduler. Once you add a report to the TCM Scheduler and enable it, the report continues to run at the specified interval with no further intervention. For more information, see Using the TCM Scheduler.

To add a Crystal Report to the TCM Scheduler:

  1. From the he Utilities menu, choose Crystal Reports.
    Result: The Run Report dialog box appears.
  2. Select the name of the compiled report you want to schedule.
    Note: If a report has been compiled, it will have an .exe extension; if not, it will have an .rpt extension.
  3. Choose OK.
    Result: The Run/Schedule dialog box appears.
  4. From the Run/Schedule dialog box, select Schedule.
  5. Choose OK.
    Result: A message box appears to verify that the report was added to the schedule.
  6. Choose OK.
    Result: The Tivoli Service Desk window appears.
  7. In the TCM Scheduler, enable the report so that it runs automatically at the specified intervals.