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From the Problem History tab, you can view all
of the problem records associated with a caller's location. This is useful if you want to
see if the problem occurred previously at the same location. To view the problem history
of a location:
- On the Call Registration tab, specify your caller's location
in the Location box.
- Click the Problem History tab.
Note: The system configuration allows the user to choose which problems
appear in this list based on location, person, organization, and/or logged user.
- Choose Inquiry.
Tip: If you want to include problems belonging to other analysts, ensure
that your user ID is not in the Owner box.
Note: For more information on inquiry, see Searching
and Inquiring.
- In the Problem Inquiry dialog box, choose OK.
Result: The Problem History tab appears. Here you see a listing of all
problem records associated with the location ID you specified in the Location box on the
Call Registration tab.
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Searching for
all problem histories for any or all locations |
To search for all problem records for any or all
locations:
- On the Problem History tab, choose Inquiry.
- In the Problem Inquiry dialog box, specify your search criteria.
Note: Tivoli Problem Management searches through all problem records to
find the ones that match your search criteria and displays them on the Problem History
tab.
Note: For more information on searching, see Searching
and Inquiring. |