Call Codes


Call codes categorize the types of calls received by your help desk analysts. Call codes can indicate the communication method used by the caller, such as fax, e-mail, or telephone. Call codes enable your company to monitor the number of calls received by each method. Tivoli Problem Management also includes an "information" code for calls about help desk hours of operation, product release dates, or requests for marketing literature. For more information, see Maintaining Call Codes.