The Adaptive Learning Thesaurus is a collection of keywords that are often found in problem descriptions. Keywords with similar meanings are associated with concepts. In turn, these concepts are associated with problem solutions.
When a help desk analyst uses Adaptive Learning to find a solution, Adaptive Learning first searches the problem description for keywords, then it uses the concepts associated with these keywords to retrieve matching solutions.
Adaptive Learning is also known as ADL.
See also Adaptive Learning.