Overview |
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Included with |
Tivoli Service Desk |
Notifications |
Users can send messages to each other using Tivoli Service Desk. These messages are called notifications. Also, certain events in TSD can generate automatic messages to TSD users. Automatic notifications can be generated by problem escalation in Tivoli Problem Management or changes and change impacts in Tivoli Change Management. For more information on notifications, see Notifications and Alarms. | ||||||||
Notification requirements |
To enable users or groups to receive non-alarm
notifications from an external messaging system such as e-mail, pager, or fax, the system
administrator must configure these non-alarm notification methods, then assign them to the
users and groups in the Notification Options dialog box. Note: By default, all Tivoli Service Desk users and groups can receive alarms. You do not need to configure alarms as a notification method for users or groups. |
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Notification Options dialog box |
You use the Notification Options dialog box to
configure notification methods and assign them to users and groups. The Notifications Option dialog box has three tabs:
To access the Notification Options dialog box, do one of the following:
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