Browsing Locations


Overview

Tasks

Included with

Tivoli Service Desk

Overview

Locations

In Tivoli Service Desk, you maintain information for each location, such as addresses, phone numbers, fax numbers, and time zones. Locations can be associated with contacts and assets. For more information, see Maintaining Location Hierarchies.

Location dialog box

Use the Location dialog box to view or print location information.

To access the Location dialog box, do one of the following:

  • If you are using the Problem Management Analyst profile, the Problem Management Field Analyst profile, or the Tivoli Service Desk User profile, from the View menu, choose Locations.
  • From the Help menu, choose Your System Profile and follow the instructions under Browse Locations.

You can also use the Location dialog box to assign a location to a contact. See To assign a location to a contact.

View Location dialog box

Use the View Location dialog box to view the details of a location associated with a selected contact. See To view a location associated with a contact.

Tasks

Viewing a location

In the Location dialog box, you can view details of a selected location. You can not make changes to the location information in the Location dialog box.

To view a location:

  1. In the Location dialog box, from the Location Hierarchy, select a location by double-clicking on it.
    Result: The location information appears under View Location.
  2. After viewing the information, choose Close.
    Note: You can print location information from the Location dialog box. For further instructions, see Printing hierarchy information.

Selecting a location

To speed up data entry, there are several places in Tivoli Service Desk where you can identify a location by selecting a location from a list.

To select a location:

  1. In the Location dialog box, from the Location Hierarchy, select the appropriate location by clicking on it.
  2. Choose Select.
    Result: The location name appears in the box or list where you choose a Browse Button or Add button to initiate selecting a location.