Using Statistical Reports


Overview

Tasks

Included with

Tivoli Change Management administration

Overview

Using statistical reports

You can monitor the type, status, and approval status of the changes created using statistical reports.

You can monitor how the change process is progressing and how changes are being handled. For instance, statistical reports enable you to see how many changes are being approved, held, frozen, rejected, and so on.

The statistics in these reports provide you with timely information about the change management system, as it pertains to your environment, on an ongoing basis.


Tasks

Running statistical reports

You can run a statistical report from Tivoli Change Management.

To run a statistical report:

  1. From the Utilities menu, choose Statistics.
    Result: The Criteria tab of the Statistics dialog box appears.
    On the Criteria tab, you can select one, many, or all of the boxes to define your report.
  2. Next to the Organizations box, choose the Browse button to select an organization for the report.
  3. Next to the Category box, choose the Browse button to select a change category for the report.
  4. Next to the Assigned To box, choose the Browse button to select the person assigned to the changes in the report.
  5. Next to the Cost Center box, choose the Browse button to select an organization that is financially responsible for implementing the changes in the report.
  6. Next to the Location box, choose the Browse button to select a physical location assigned to the changes in the report.
  7. Next to the Area box, choose the Browse button to select an organization responsible for implementing the request.
  8. Next to the Status box, choose the Browse button to select the status of the changes used for the report.
  9. Next to the Date From and To boxes, choose the Calendar button to select date ranges for the report.
  10. Under Date type, select either the Requested By or Needed By date type for the change.
  11. Choose the Statistics tab.
    Result: The Statistics tab of the Statistics dialog box appears.
    On the Statistics tab, you can select one, many, or all of the boxes to define your report.
  12. Under Number of Changes, select the boxes to view the total number of changes that match the criteria on the Criteria tab of the Statistics dialog box.
  13. Under Ratio, select the boxes to view the percentage of Submitted changes for each status type.
  14. Under With Changes, select the check boxes to view the total number of users and locations with changes that match the criteria from the Criteria tab.
  15. Choose Destination.
    Result: The Destination dialog box appears.
  16. Under Destination, select the destination where you want to send the report output.
    If you select the File option, you must specify a file name and location where the report can be saved.
  17. Choose Schedule.
    Result: The report is run and the results appear on the Statistics tab of the Statistics dialog box.
  18. Do one of the following:
    • Choose Print to print the report.
    • Choose Close.
      Result: The Tivoli Service Desk window appears.

Scheduling statistical reports

You can set up reports to run automatically at specified intervals using the TCM Scheduler. Once you add a report to the TCM Scheduler and enable it, the report continues to run at the specified interval with no further intervention. For more information, see Using the TCM Scheduler.

To add a statistical report to the TCM Scheduler:

  1. From the Utilities menu, choose Statistics.
    Result:The Criteria tab of the Statistics dialog box appears.
  2. On the Criteria tab, specify information in each of the relevant boxes, as required, to define the statistical report you want to run.
  3. Choose the Statistics tab.
    Result: The Statistics tab of the Statistics dialog box appears.
    Note: Statistics reports that run from the TCM Scheduler include all statistics, regardless of the boxes you select on the Statistics tab.
  4. Choose Destination.
  5. Under Destination, select the destination for the report output.
    If you select the File option, you must specify a file name and location where the report can be saved.
  6. Choose Schedule.
    Result: The report is run and an information message appears.
  7. Choose OK.
    Result: The report is scheduled.
  8. In the TCM Scheduler, enable the report so that it runs automatically at the specified intervals.