Configuring User IDs and Group IDs for Distributed Data Manager


Overview

Tasks

Included with

Tivoli Problem Management administration

Overview

Configuring user IDs and group IDs

You use the same process for configuring user IDs and group IDs with Distributed Data Manager as you do when using Tivoli Problem Management without Distributed Data Manager enabled.

When you enable Distributed Data Manager, however, you must follow a few new rules for adding user IDs and group IDs. You also need to copy the user IDs and group IDs of your site to the other sites in your enterprise.

Guidelines for adding users and groups You follow the standard Tivoli Problem Management procedures for adding user IDs and group IDs to your site. For example, you add a user ID or group ID any time you have a new Tivoli Problem Management user or group at your site. You do not need to modify any of the user IDs and group IDs that existed prior to enabling Distributed Data Manager. The only exception is if a user ID at your site also exists at a remote site.
Adding user IDs The following new rules apply when adding user IDs to your site:
  • User IDs must be unique throughout your entire enterprise.
    You receive an error message when a user ID exists at another site and you attempt either of the following:
    • You try to copy the user and group ID data to the other sites in your enterprise
    • You try to add a new user ID that already exists at a remote site
      If you receive an error message, you must communicate with the system administrator at the remote site and create user IDs that are unique. For example, if the same user ID exists at both sites, one site needs to replace the ID with a newly created unique ID.
  • User IDs that originate at your site can be used only to log on to Tivoli Problem Management at your site.
Adding group IDs The following rules apply when adding group IDs to your site:
  • Group IDs must be unique only at individual sites.
  • You should create an alert group. An alert group consists of one or more users at your site who are notified if Distributed Data Manager problems occur. For more information, see Configuring Distributed Data Manager.

Tasks

Copying user IDs and group IDs across sites

Before you can send and receive calls, problems, and solutions from remote sites, you must copy your site user IDs and group IDs to each site in your enterprise. When you copy the user IDs and group IDs of your site to remote sites, each remote site automatically sends its user ID and group ID data to your site.

Note: Copying user IDs and group IDs across sites is required only if you enabled Distributed Data Manager after installing Tivoli Problem Management.

If you need to copy user IDs and group IDs across sites, you do so only one time. Tivoli Problem Management with Distributed Data Manager enabled automatically updates new or changed user and group ID data in the USERS and GROUPS tables at each site in your enterprise.

You do not need to coordinate copying user IDs and group IDs across sites with system administrators at remote sites. To accomplish this task successfully, however, ensure that the network in your enterprise is operating properly before doing so.

After you copy your user IDs and group IDs across sites, you should:

  • Examine your Tivoli Problem Management notifications for warnings about non-unique user IDs.
    If you receive Tivoli Problem Management notifications about non-unique IDs, contact the system administrator at the remote site to resolve the situation.
  • Inform your help desk analysts to choose the Refresh button on the Choose User and Choose Group dialog boxes. This makes the user IDs and group IDs available for call, problem, and solution transfers to remote sites.

To copy user IDs and group IDs across sites:

  1. From the Edit menu, choose Sites.
    Result: The Work With Sites dialog box appears.
  2. Choose the Local Site tab.
    Result: The Local Site tab appears.
  3. Choose Replicate Users/Groups.
    Result: A Warning message appears.
  4. Choose Yes.
    Result:Your user IDs and group IDs are sent to each site in the enterprise, and the user and group IDs at each remote site are sent to your site.
  5. In the Work With Sites dialog box, choose Close.
    Result: The Tivoli Service Desk window appears.