Overview |
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Tasks |
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Included with |
Tivoli Service Desk |
Organizations |
Organizations are groups of people.
Organizations can be groups of customers (contacts),
companies, lines of business, or business divisions.
For more information, see Multi-customer data support. |
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Organizations window |
You use the Organizations window to create and
maintain organization hierarchies, and to assign organizations to people To access the Organizations dialog box, do one of the following:
The Organizations window has these tabs:
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View Organization dialog box |
Use the View Organization dialog box to view details of organizations assigned to groups or to view the membership of an organization to which a selected person belongs. See Configuring group organizations and To view the membership of an organization assigned to a person. |
Standard maintenance tasks |
This help topic covers maintenance tasks specific to the organization hierarchy. For information on tasks that can be performed in any hierarchy, see Maintaining Hierarchies. |
Asset maintenance in hierarchies |
For information on maintaining organization assets, see Maintaining Assets in Hierarchies. |
Preparation |
Before you set up the organization hierarchy, you should create a hierarchical drawing or list representing your company's organizations or the organizations your help desk supports. |
Adding a root-level organization |
The first step in setting up organization
hierarchies is establishing the root-level organizations. The root-level organizations
should be the broadest level of organizations by which you want to secure data. To add a root-level organization:
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Adding a child-level organization |
You can divide each root organization into
smaller, more specific organizations. The more specific organizations are called children
of the root organization. However, each child organization can also be a parent to other
child organizations. Note: Create child-level organizations until you reach an organization level for which you want to be able to group assets. To add a child-level organization:
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Configuring organization membership |
You determine the organizations to which people
belong. There are two methods you can use to assign people to organizations:
To add people to an organization:
If your Tivoli Service Desk installation is running in secure mode, you cannot remove people from an organization if it is the only one to which they belong or if it is their default organization. In these cases, you can change organization membership in the Edit Person dialog box, see Configuring people organizations. To remove people from an organization:
In Tivoli Change Management, the title holder is the only member of an organization assigned to receive notifications. You can specify more than one title holder for an organization, and a member can be a title holder for more than one organization. To designate a member of an organization as the title holder:
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Configuring organization settings |
Members of each organization can see
organization-specific versions of the Call Registration dialog box
and the Problem Status dialog box in Tivoli
Problem Management. Also, you can specify an additional problem data table for this
organization. To configure organization settings:
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Configuring organization capabilities |
Capabilities define if members of an
organization can create, view, or update problems. Capabilities also control access to
Tivoli Problem Management Diagnostic Aids. Contacts who are end users have the capabilities of their organizations plus the capabilities assigned in the Capabilities tab of the Add Person dialog box or the Edit Person dialog box. For more information, see Configuring capabilities for an end user account. To configure organization capabilities:
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Editing an organization |
You can change the name or settings for any
organization in the hierarchy by editing an organization. To edit an organization:
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