Overview |
|
Tasks | |
Included with | Tivoli Service Desk |
Time zones |
Users from different sites in different time
zones may access a single, central Tivoli
Service Desk database. Users may also support contacts
at locations
in several different time zones. The system administrator has these responsibilities relating to time zones:
|
||||||||||||||||||||
Time zones and locations |
The system administrator associates each location
with a time zone so that Tivoli
Service Desk can calculate the time at the location of the contact.
Tivoli Service Desk displays the time at the location of the contact when help desk
analysts dispatch or register calls.
See Maintaining Location Hierarchies. Note: If it does not already exist in Tivoli Service Desk, the system administrator must set up the necessary time zone before adding a new location. See Adding a time zone, Editing a time zone, and Deleting a time zone. |
||||||||||||||||||||
Database time zone |
The system administrator also indicates the time
zone of the database. Database time is the foundation for time calculations in Tivoli
Service Desk. See Indicating the database time zone. Warning: The database time zone must be selected immediately after Tivoli Service Desk is installed and built and before any other actions are taken. |
||||||||||||||||||||
Daylight Savings Time |
Twice a year the system administrator must check that the Daylight Savings Time Action check box is correctly set, regardless of whether or not the database is located in a time zone that observes Daylight Savings Time. See Indicating Daylight Savings Time status. | ||||||||||||||||||||
Time zone definitions |
Tivoli Service Desk includes a list of many of
the time zones of the world. The following table displays sample values that illustrate
time zone definitions.
|
Indicating the database time zone |
The system administrator sets the database time
zone. The database time is the foundation for time calculations in Tivoli Service Desk. Warning: The database time zone must be selected immediately after Tivoli Service Desk is installed and built and before any other actions are taken. To indicate the time zone of your database:
Note: Every user must quit and restart Tivoli Service Desk before a change in the selection of the database time zone is reflected in time calculations. |
Indicating Daylight Savings Time status |
Warning: The system
administrator must correctly set the Daylight Savings Time Active check box at least twice
a year regardless of whether or not the Tivoli Service Desk database is located in a time
zone that observes Daylight Savings Time. To indicate that Daylight Savings Time is now in effect:
|
Overriding GMT processing |
Tivoli Service Desk time processing functions
assume all time data in the database are in GMT values. Tivoli Service Desk administrators
at sites with an existing database that has time stored in local time values or at sites
where all the users and contacts are in the same time zone, can override GMT processing.
Database time then becomes the standard for storing time values. To override GMT processing:
Note: Every user must quit and restart Tivoli Service Desk before a change in the status of the GMT override is reflected in time calculations. |
Sorting the Time Zone List |
To change the order of entries in the Time Zone
list:
|
Adding a time zone |
You can add any time zone that does not already
appear in Tivoli Service Desk. To add a time zone:
|
Editing a time zone |
You can adjust the settings on a selected time
zone whenever necessary. You cannot change the name of a time zone if it is assigned to a
location referenced on a call or problem. To edit a time zone:
|
Deleting a time zone |
You cannot delete a time zone that is assigned
to a location referenced on a call or problem. To delete a time zone:
|