Tivoli Problem Management Administration Help
Table of Contents
Application Options
Configuring Tivoli Problem Management Application Options
Configuring Column Aliases
Configuring Counter Caches
Calls and Problems
Configuring Call and Problem Settings
Configuring Call Defaults
Configuring Call Management Options
Configuring
Inquiry
Dialog Boxes
Maintaining Call and Problem Codes
Maintaining Call Codes
Maintaining Problem Codes
Maintaining Problem Actions
Maintaining Problem Types
Maintaining Problem Causes
Maintaining Severity Levels
Diagnostic Aids
Configuring Diagnostic Aid Settings
Configuring Adaptive Learning Searches
Configuring Maximum Matches for Diagnostic Aids
Maintaining Diagnostic Aid Records
Maintaining Adaptive Learning
Associating Concepts with Solutions
Building the Adaptive Learning Thesaurus
Maintaining Common Problems
Maintaining Error Messages
Maintaining Hot News
Maintaining HyperTrees
Maintaining Home Pages
Maintaining Hypermedia Links
Maintaining Solutions
Distributed Data Manager
Overview of Distributed Data Manager
Configuring Distributed Data Manager
Configuring User IDs and Group IDs for Distributed Data Manager
Configuring Sites for Distributed Data Manager
Using Distributed Data Manager Reports
Using the Distributed Data Manager Tracking Utility
Understanding Distributed Data Manager Remote Transactions
Problem Transfer Transaction
Bulk Problem Transfer Transaction
Pull Problem Back (Retrieve Problem) Transaction
Problem Forward Transaction
Call Transfer Transaction
Call Dispatch Transaction
Call Forward Transaction
Call Attach Transaction
Synchronize Users and Groups Transaction
Replicate Users and Groups Transaction
Delete Users and Groups Transaction
Problem Change Broadcast Transaction
Retrieve Problem Update Transaction
View DDM Site Control Tables Transaction
Solution Transfer Transaction
Bulk Solution Transfer Transaction
Delete Solution Transaction
End-User Web Interface
Configuring Request and Security Settings
Configuring Account Settings
Specifying Server Information
ECI (Electronic Customer Interface) Integration
Configuring Tivoli Problem Management ECI Integration
Equipment Definitions
Maintaining the SCIM Hierarchy
Maintaining Systems
Maintaining Components
Maintaining Items
Maintaining Modules
Escalation
Configuring TPM Escalation
Reports
Using Distributed Data Manager Reports
Using Crystal Reports with TPM
Search and inquiry options
Configuring Adaptive Learning Searches
Configuring Column Aliases
Configuring
Inquiry
Dialog Boxes
Configuring Diagnostic Aid Inquiries
Configuring text searching
Configuring
Inquiry
Dialog Boxes Related to Calls and Problems
Configuring Maximum Matches for Diagnostic Aid Searches
Configuring
Work with
Dialog Box Retrieval Limits
TPM NSM Gateway
Configuring TPM NSM Gateway
Configuring Node Problems
Working with Network Nodes
Working with Network Fault Records
Working with Network News Links
Utilities
Archiving and Purging Data
Purging Tivoli Problem Management Solutions
Overview of the Tivoli Problem Management Archive Utility
Archive Utility Interface
Configuring the Archive Utility
Using the Archive Utility
Tables Used with the Archive Utility
APIs Used with the Archive Utility