Overview |
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Tasks |
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Included with |
Tivoli Problem Management |
Overview of the Solutions Diagnostic Aid |
The Solutions Diagnostic Aid enables you to
search all records in the SOLUTIONS table of the Tivoli Problem Management database. A
Solutions record can be:
You can improve system performance by periodically purging Solutions records from the SOLUTIONS table in the database. Purging Solutions records is a way to delete large groups of Solutions records at once. To purge Solutions records, use the Tivoli Problem Management Solution Purge utility. |
Solutions record characteristics |
All the Solutions records in the Tivoli Problem
Management database share certain characteristics, regardless of their type. Usage Count Each Solutions record contains a usage count. The usage count indicates the number of times the Solutions record has been activated (selected as the solution to a problem.) Active and Inactive Status You cannot delete a Solutions record that has been activated to solve a problem. Tivoli Problem Management does enable you, however, to designate Solutions records as active or inactive. If a Solutions record is designated as inactive, it does not appear as a possible solution. There are other reasons you might choose to designate a Solutions record as inactive, such as:
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Work with Solutions dialog box |
This dialog box enables users to add, edit,
delete, and view individual Solutions records. To access the Work with Solutions dialog box, do one of the following:
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Choose Aid dialog box |
This dialog box enables users to select the type
of Diagnostic Aid record to create. To access the Choose Aid dialog box:
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Solution Inquiry dialog box |
This dialog box enables users to search for
solutions that matches a search criterion. To access the Solutions Inquiry dialog box:
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Text Inquiry dialog box |
This dialog box enables users to search for
text. To access the Text Inquiry dialog box:
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Add Solution dialog box |
This dialog box enables users to add individual
solutions records. To access the Add Solution dialog box:
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Edit Solution dialog box |
This dialog box enables users to add or modify
information or make the record active or inactive. To access the Edit Solution dialog box:
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View Solution dialog box |
This dialog box enables users to retrieve and
view any Solutions record. Note: In view mode, however, you cannot make any changes to the record. To access the View Solution dialog box:
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Inquiring about Solutions records | You can add, edit, delete and view individual
Solutions records. To find a specific Solutions record, you use the Solutions Inquiry
dialog box to perform an inquiry. To inquire about a Solutions record:
For information about using Inquiry dialog boxes, see Searching and Inquiring. |
Adding Solutions records |
You can add as many Solutions records as you
need in the SOLUTIONS table of the Tivoli Problem Management database. Solutions records
are individual records. To add a Solutions record:
For instructions on adding, updating, and deleting hypermedia links, see Hypermedia links. |
Viewing Solutions records |
You can easily retrieve and view any Solutions
record. In view mode, however, you cannot make any changes to the record. To view a Solutions record:
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Editing Solutions records |
You can edit a Solutions record to add or modify
information or to make the record active or inactive. To edit a Solutions record:
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Creating a Diagnostic Aid record from a Solutions record |
You can create any of the following types of
Diagnostic Aid records from a Solutions record in Tivoli Problem Management:
This is useful if you have a solution already in the database and find that it would be helpful to make it into one of the other types of records. For example, if you have a Solutions record that you use often to solve problems, you might want to create a Common Problems record from that solution. To create a Diagnostic Aid record from a Solutions record:
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Deleting Solutions records |
You can delete a Solutions record that is
inactive, has not been used to solve a problem, or is not associated with a diagnostic aid
or hyper node. To delete a Solutions record:
Choose OK. The Work with Solutions dialog box appears, with the Solutions record still in the Solution List. |
Refreshing the Solutions list |
If you have been working with Solutions records
for some time, and other users are updating the data in your database, you should
periodically refresh the Solution List in the Work
with Solutions dialog box. To refresh the list of Solutions records:
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Purging Solutions records | You can purge a Solutions record that is inactive, has not been used to solve a problem, or is not associated with a diagnostic aid or hyper node. See Purging Tivoli Problem Management Solutions. |