Maintaining Components


Overview

Tasks

Included with

Tivoli Problem Management

Overview

Component

Component is the second level of the SCIM hierarchy. Components are the basic building blocks of systems. A component is a general category of devices, such as monitors, CPUs, and printers.

SCIM hierarchy overview

This help topic covers the maintenance of components as one part of the SCIM. For more information on designing and using the SCIM hierarchy, see Maintaining the SCIM hierarchy.

Work with Component dialog box

Use the Work with Component dialog box to maintain components for the Tivoli Problem Management SCIM hierarchy.

To access the Work with Component dialog box:

  1. Do one of the following:
    • If you are using the Problem Managment Administrator profile or the Tivoli Service Desk Administrator profile, from the Edit menu choose Equipment Definitions to access the Work with System dialog box.
    • From the Help menu, choose Your System Profile and follow the instructions under Work with Equipment Definitions to access the Work with System dialog box.
  2. In the Work with System dialog box, select the system to which the component belongs, then choose Components.
    Result: The Work with Component dialog box appears.

Add Component dialog box

After you have defined a system, use the Add Component dialog box to add the components that belong to that system. See Adding a component.

To access the Add Component dialog box:

Edit Component dialog box

Use the Edit Component dialog box when you want to change a component ID, problem type, or description. See Editing a component.

To access the Edit Component dialog box:

  1. In the Work with Component dialog box dialog box, from the Component List, select the component you want to edit.
  2. Choose Edit.
    Result: The Edit Component dialog box appears.

View Component dialog box

Check the details of a component at either the Work with Component dialog box or View Component dialog box. You cannot make changes when you are viewing a component. For more information, see Viewing a component.

To access the View Component dialog box:

  1. In the Work with Component dialog box dialog box, from the Component List, select the component you want to view.
  2. Choose View.
    Result: The View Component dialog box appears.

Tasks

Adding a component

Components belong to systems. A system can have one or more components. After you define a system, you can add the components that belong to that system.

To add a component:

  1. In the Add Component dialog box, in the Component ID box, type an identifier for this component. This identifier can be no longer than 15 characters.
    Note: You can use the same ID for components that belong to different systems. For example, "Modem" can be a component ID in both the "Network" and "Personal Computer" systems. Help desk analysts see these component IDs in both the Call Registration dialog box and the Problem Status dialog box.
  2. From the Problem Type list, select the type of problem with which this component is associated.
    Note: Problem types are used to group components for reports or queries. You create your own problem types, tailoring them to your help desk management needs. For more information, see Maintaining Problem Types.
  3. In the Description box, type a more detailed description of this component.
  4. Choose OK.

Editing a component

You can edit a component when you want to change a component ID, problem type, or description.

Note: The component ID is the primary record key. You can change a component ID only if it is not referenced anywhere else. Adding items to a component references the component ID. After you do this, you cannot change the component ID.

To edit a component:

  1. In the Edit Component dialog box, make any necessary changes to the selected component. For further instructions, see Adding a component.
  2. Choose OK.

Viewing a component

You can check the details of a component at either the Work with Component dialog box or View Component dialog box. You cannot make changes when you are viewing a component.

To view a component:

  1. In the View Component dialog box, view the component information in the System ID, Problem Type, and Description boxes. For details on the displayed information, see Adding a component.
  2. Choose Close.

Deleting a component

You can delete a component when your help desk no longer supports any of the products identified by the items and modules belonging to the component. When you delete a component, you also delete all the items and modules that are part of the component. This does not cause errors in existing problem records where the SCIM contains the deleted component. To search for a problem record containing deleted SCIM information, however, you must use a Search dialog box, instead of the simpler Inquiry dialog box. For more information on searching for problem records or defining an SQL query, see Searching and Inquiring.

To delete a component:

  1. In the Work with Component dialog box, from the Component List, select the component you want to delete.
  2. Choose Delete.
  3. At the message that warns you that all items and modules related to this component will also be deleted, choose Yes.

Searching for a component

If you cannot easily locate a component in the Work with Component dialog box, you can perform an SQL search.

To search for a component:

  1. In the Work with Component dialog box, choose SQL.
  2. In the Search dialog box, set the search parameters, then choose OK.
    Result: Components that match your SQL query appear in the Work with Component dialog box. For more information on defining an SQL query, see Searching and Inquiring.