Configuring Adaptive Learning Searches


Overview

Tasks

Included with

Tivoli Problem Management

Overview

Adaptive Learning searches

When help desk analysts choose Diagnose in the Call Registration dialog box or the Problem Status dialog box, Tivoli Problem Management searches for solutions in the Diagnostic Aids. You control both the maximum number of Adaptive Learning matches returned and whether the SCIM information is used to search for Adaptive Learning solutions.

Tasks

Configuring Adaptive Learning search options

You configure the maximum number of Adaptive Learning solutions returned and whether the SCIM information is used to find Adaptive Learning solutions.

To configure the Adaptive Learning Diagnostic Aid:

  1. In the Diagnostics Settings dialog box, choose the Adaptive Learning tab.
  2. In the Default Max Solutions Returned box, type the maximum number of matches you want the application server to retrieve for the Adaptive Learning Diagnostic Aid.
    Result: When help desk analysts choose Diagnose in the Call Registration dialog box or in the Problem Status dialog box, the number of Adaptive Learning solutions retrieved by Tivoli Problem Management is equal to or less than the number defined in Default Max Solutions.
  3. If you want the system to use the SCIM information to further narrow this search for Adaptive Learning solutions, select the Use SCIM when Auto Matching check box.
    Result: When help desk analysts choose Diagnose in the Call Registration dialog box or in the Problem Status dialog box, Tivoli Problem Management searches for Adaptive Learning solutions that match both the SCIM information and the problem description. For information on the SCIM used in Call Registration and the Problem Status dialog box, see Maintaining the SCIM Hierarchy.
  4. Choose Close.