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You maintain models by updating or copying those
you created, or by deleting them. You can also search for models and view information
about a model. You can find the models in use by your organization through the Find Model dialog box or from the Associated Models tab of the Change Category Manager dialog
box. For more information, see Finding a
model, Modifying a model, Copying a model, Viewing a model, Joining a model, Unjoining a model, and Deleting a model |
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Use the Find Model dialog box to find models you want to edit, copy, view, or delete. To access
the Find Model dialog box, do one of the following:
- If your user profile displays standard Tivoli Service Desk
menus, from the Configuration menu, choose Models.
- From the Help menu, choose Your System Profile and follow the instructions under Work
with change categories.
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The Models dialog box lists the models that are
used to create changes in your organization. You select a model
to edit, copy, view, or delete from the Models list. Note the following:
To access the Models dialog box:
- From the Configuration menu, choose Models, then in the Find Model dialog box, choose OK, then
choose Yes.
Result: The Models dialog box appears.
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The Copy
dialog box |
Use the Copy dialog box to copy models you
created. To access the Copy dialog box:
Result: The Copy dialog box appears.
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You can find a model you need to edit, copy,
view, or delete. To find a model:
- Do one of the following:
- From the Configuration menu, choose Models.
Result: The Find Model
dialog box appears.
- Type or select data in any of the boxes to specify the search criteria for the model you
want to find.
- Choose OK.
Result: The Models dialog
box appears listing the matching models.
or
- From the Configuration menu, choose Categories.
Result: The Change
Category Manager dialog box appears.
- From the Category Hierarchy area, select a change category.
- Choose the Associated Models tab.
Result: The models for the selected change category appear.
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You can modify an existing model. If models are
associated with a category, you can specify whether to allow
bypassing of a model associated with the category. By default, model bypassing is
allowed. To modify a model:
- Find the model you want to modify.
- From the Models dialog box, select the
model you want to modify.
- Choose Edit.
Result: The Model dialog box
appears.
- Modify the data as necessary.
- Choose OK.
Result: The modifications to the model are saved.
or
- From the Configuration menu, choose Categories.
Result: The Change
Category Manager dialog box appears.
- From the Category Hierarchy area, select a change category.
- Choose the Associated Models tab.
Result: The models for the selected change category appear.
- Select the model you want to modify.
- If you want to require Tivoli Change Management users to choose a model when creating a
change, clear Allow Model Bypass.
- Choose Save.
Result: The modification to the model is saved.
- Do one of the following:
- If you are finished modifying the model, go to step 10.
- If you want to modify the model further, go to step 8.
- Choose Edit.
Result: The Model dialog box appears.
- Modify the data as necessary.
- Choose OK.
Result: The modifications to the model are saved.
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Copying a
model |
When you copy a model, you make an exact copy of
the model except for the Model ID and possibly the model category. This is useful and
saves time if you want to create a new model that is similar to an existing model. Do
one of the following:
- Find the model you want to copy.
- From the Models dialog box, select the
model you want to copy.
- Choose Copy.
Result: The Copy dialog box appears.
- In the Model Category box, do one of the following:
If you ... |
then ... |
want to use the same category for the model |
leave the name in the Model Category box. |
want to use a different category for model |
choose the Browse button to select a category from the Change Category Manager dialog
box. |
- In the Model Name box, type a new name for the model.
- Choose OK.
Result: The new model appears in the Models list of the Models dialog
box.
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Viewing a
model |
You can view the models in use by your
organization. Do one of the following:
- Find the model you want to view.
- From the Models dialog box, select the
model you want to view.
- Choose Edit.
Result: The Model dialog box
appears.
- View the data.
- Choose Close.
Result: The Models dialog box appears.
or
- From the Configuration menu, choose Categories.
Result: The Change
Category Manager dialog box appears.
- From the Category Hierarchy area, select a change category.
- Choose the Associated Models tab.
Result: The models for the selected change category appear.
- Select the model you want to view.
- Choose View.
Result: The Model dialog box
appears.
- View the data.
- Choose OK.
Result: The the Associated Models tab of the Change Category Manager
dialog box appears.
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Joining a
model |
You can add, or join, a model as an
activity of another model to help classify changes created using the model. To join a
model as an activity of another model:
- From the Model dialog box, choose the
Activity tab.
Result: The Activity tab appears.
- Choose Join.
Result: The Models dialog
box appears, displaying all models in the system.
- Under Models, select the model to join.
- Choose OK.
Result: The Activity tab of the dialog box appears displaying the joined
model as an activity.
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Unjoining a
model |
You can remove, or unjoin, a model as
an activity of another model. The unjoined model remains in the system. To unjoin a
model as an activity of another model:
- From the Model dialog box, choose the
Activity tab.
Result: The Activity tab appears.
- From the Activity list, select the model as an activity to unjoin.
- Choose Un-join.
Result: The model as an activity is no longer listed in the Activity
list.
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Deleting a
model |
You can delete a model you no longer need. To
delete a model:
- Find the model you want to delete.
- From the Models dialog box, select the
model you want to delete.
- Choose Delete.
Result: Tivoli Change Management displays a message to confirm that you
want to delete the model.
- Choose Yes.
Result: The model is deleted.
or
- From the Configuration menu, choose Categories.
Result: The Change
Category Manager dialog box appears.
- From the Category Hierarchy area, select a change category.
- Choose the Associated Models tab.
Result: The models for the selected change category appear.
- Select the model you want to delete.
- Choose Delete.
- Result: Tivoli Change Management displays a message to confirm that you
want to delete the model.
- Choose Yes.
Result: The model is deleted.
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