Overview |
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Tasks |
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Included with |
Tivoli Service Desk |
Specifying different sets of users |
Users of the End-User Web Interface application are unique to Tivoli Service Desk because they can submit problem requests with an Internet browser. You will find that some users are willing to give you information so they may become registered users. You will also find that some users are not willing to give you information so they may remain anonymous users. You must decide how your support center will service both sets of users or if you will only serve registered users. | ||||||||
End-User Web Interface Administration Notebook |
The End-User Web Interface Administration
Notebook has functions you can use to configure the following:
The End-User Web Interface Administration Notebook contains these tabs:
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Configuring security settings |
You must configure login security for anonymous
and registered users. To configure security settings:
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Configuring request settings |
You must specify the SCIM
capabilities for anonymous and registered users. To configure request settings:
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Configuring default values for submitted problems |
You must specify default values for submitted
problems that the support center receives. To configure default values for submitted problems:
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