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Each end-user account is associated with a
specific contact. Add the contact to your database before you add the end-user account.
See Adding a contact for specific instructions
on creating a new contact. To add an end-user account:
- In the Add Person dialog box or Edit Person dialog box, choose the Contacts tab.
- Choose the End User Account tab.
- In the End User ID box, type the account ID for this end-user account.
- To require this contact to type a password when logging on to Tivoli Problem Management,
in the Password box, type the password for this end-user account.
Note: Passwords are optional.
- Do one of the following:
- To grant contacts only limited rights as anonymous users until you review their
registration information, clear the Reviewed check box.
- To grant contacts the full rights conferred by their organizations plus the
ones defined on the Capabilities tab, select the Reviewed check box.
- Do one of the following:
- To allow the contact to log on to Tivoli Problem Management via the internet or an
intranet, select the Active check box.
- To block the contact from logging on to Tivoli Problem Management via the internet or an
intranet, clear the Active check box.
- Do one of the following:
- To save the end-user account information, choose OK.
- To configure the end-user account capabilities, see Configuring capabilities for an
end-user account.
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Reviewing
end-user accounts |
End users can set up their own accounts with
basic information such as end-user ID, password, and name. Tivoli Service Desk then
assigns a contact ID that is the same as the end-user ID. A Tivoli Service Desk user can
periodically review end-user accounts and supply the remaining necessary information such
as organization and location. To locate end-user accounts that have not been reviewed, in
the People dialog box, under End User Account, clear the Reviewed check box. For more
information, see Finding a person. |
Configuring capabilities
for an end-user account |
Capabilities define
if a user can create, view, or update problems. Capabilities also control access to Tivoli
Problem Management Diagnostic Aids. An end-user account always has the capabilities
assigned to its organization.
You can grant more capabilities to an end-user account, but you cannot deny an end-user
account any capabilities already granted to its organization. If you want to reduce the
capabilities of an end-user account, you should assign the account to an organization that
has fewer capabilities. For more information, see Configuring organization capabilities.
Note: All of the capabilities for the end-user account and the
organization appear in the Overall Capabilities section of the Capabilities tab.
To define end-user account capabilities:
- In the Add Person dialog box or Edit Person dialog box, choose the Contacts tab.
- Choose the Capabilities tab.
- Below Problems, select the problem maintenance capabilities for this account.
To enable the end-user account to:
- Create problem records, select the Create check box.
- View problems, select the View check box. From the accompanying list, select which
problem records can be viewed. You can enable the contact to view:
- Only problems belonging to the end-user account
- Only problems belonging to the organization to which the end-user account belongs
- All problems
- Solve and close problems, select the Update check box. From the accompanying list,
select with which problem records the contact can work. You can enable the contact to work
with:
- Only problems belonging to the end-user account
- Only problems belonging to the organization to which the end-user account belongs
- All problems
- Below Diagnostics, select the Diagnostic Aids which this end-user account can use. Do
one of the following:
- To enable use, select the check box for the corresponding Diagnostic Aid.
- To prevent use, clear the check box for the corresponding Diagnostic Aid.
- To control the number of possible solutions returned when an end-user account contact
uses a Diagnostic Aid, in the Max Solutions Returned box, type a number.
Note: You adjust this retrieval limit so that the contact does not have
to wait too long for a useful number of possible solutions.
- Choose OK.
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Except for the end-user account ID, you can
change end-user account information at any time from the Edit Person dialog box. To edit
an end-user account:
- From the People List in the People dialog box,
select the contact belonging to the end-user account you want to edit.
Tip: If you need help locating the contact, see Finding a person.
- Choose Edit.
- In the Edit Person dialog box, choose
the Contacts tab.
- Make any necessary changes to the information on the Contact tab, End User Account tab,
and Capabilities tab.
Tip: For a description of each box, see Adding a contact, Adding an end-user account, and Configuring capabilities for an
end-user account.
- Choose OK.
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You can review end-user account information from
the View Person dialog box. You cannot make changes when you are viewing an end-user
account. To view an end-user account:
- From the People List in the People dialog box,
select the contact belonging to the end-user account you want to view.
Tip: If you need help locating the contact, see Finding a person.
- Choose View.
- In the View Person dialog box, choose
the Contacts tab.
Tip: For a description of each box, see Adding a contact, Adding an end-user account, and Configuring capabilities for an
end-user account.
- Choose Close.
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