Overview |
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Tasks |
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Included with |
Tivoli Problem Management |
What severity levels do |
Severity levels describe the relative importance of a call or problem and are used for reporting and calculating escalation. For more information on escalation, see Configuring TPM Escalation. |
Severity level assignment |
Help desk analysts assign a severity level during call registration. Each severity level has a unique number as its name. Security level descriptions explain the numeric rankings of security levels. |
Default severity levels |
Tivoli Problem Management is shipped with a default set of severity levels. You can modify these default levels or create your own. |
Add Severity Level dialog box |
Use the Add Severity Level dialog box to add
your own severity levels to the set included with Tivoli
Problem Management. Severity
levels describe the relative importance of a call or problem and are used for
reporting and calculating escalation.
See Adding a severity level. To access the Add Severity Level dialog box:
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Edit Severity Level dialog box |
Use the Edit Severity Level dialog box to modify
severity
levels and better describe the importance of a call or problem. Or, you can modify
severity levels to refine the escalation process. See Editing a severity level. To access the Edit Severity Level dialog box:
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Adding a severity level |
You can add new
severity levels to the standard set included in Tivoli
Problem Management. To add a severity level:
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Editing a severity level |
You can modify
both the severity
levels included in Tivoli
Problem Management and the severity levels you create. To edit a severity level:
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Deleting a severity level |
You can delete
the severity
levels included in Tivoli
Problem Management and the severity levels you create. Caution: Do not delete a severity level that is used to define an escalation rule. To delete a severity level:
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