Overview |
|
Tasks |
|
Included with |
Tivoli Service Desk |
Configuring new accounts |
New accounts are also known as registered
users, since both have submitted information to your help desk. The difference is that
you may want to review new account information before allowing them to have the privileges
of registered users. You must define the following for new accounts:
|
Configuring anonymous accounts |
You only have to set diagnostic aids for anonymous accounts, unlike for new accounts. |
Setting capabilities for new accounts |
You must define the following capabilities for
new accounts:
To set capabilities for new accounts:
|
Setting diagnostic aids for new accounts |
Diagnostic aids are tools available in Tivoli
Problem Management for finding problem solutions. These tools include:
Note: The more diagnostic aids you select, the more solutions will be returned. To set diagnostic aids for new accounts:
|
Setting new accounts as anonymous until reviewed |
You may want to only provide new accounts with
the capabilities of anonymous users until the help desk review, the new account. To set new accounts as anonymous:
|
Setting an e-mail notification type |
Tivoli
Problem Management can send by e-mail the problem result of a closed problem to
registered users. To set an e-mail notification type:
|
Setting diagnostic aids for anonymous accounts |
Diagnostic aids are tools available in Tivoli
Problem Management for finding problem solutions. These tools include:
Note: The more diagnostic aids you select, the more solutions will be returned. To set diagnostic aids for anonymous accounts:
|