Configuring Toolbar Buttons


Overview

Tasks

Included with

Tivoli Service Desk

Overview

What toolbar buttons do

Toolbar buttons invoke system actions. Toolbar buttons provide shortcuts for frequently needed system actions.

Using toolbar buttons

You decide which toolbar buttons appear on the toolbar for each profile. A good toolbar design features a toolbar button for each system action that is needed frequently by the users assigned to the profile. You do not need to have a toolbar button for every system action available in the profile.

Toolbar button positions

Toolbar button positions are numbered from left to right. The maximum number of toolbar buttons that can appear on a toolbar is determined by monitor resolution and whether or not the Tivoli Service Desk window is maximized. If you specify a toolbar button position that is greater than the maximum number of toolbar buttons a specific monitor can display, then the toolbar button does not appear on that monitor.

Standard toolbars

Each of the standard profiles has an associated toolbar already set up for your use.

Custom toolbars

You can create a custom toolbar for any profile. This includes both the standard profiles supplied with Tivoli Service Desk and the profiles you create.

Toolbar Button dialog box

Use the Toolbar Button dialog box to configure toolbar buttons when working with the preview image of a Tivoli Service Desk toolbar.

To access the Toolbar Button dialog box:

  1. In the Profile Configuration dialog box, choose the Profiles tab.
  2. In the Profiles tab, choose the Toolbar Buttons tab.
  3. In the Profiles tab, from the Profiles list, select a profile.
  4. In the profile's Toolbar Buttons tab, choose Icon Bar.
  5. Select any toolbar button from the previewed image of the toolbar.
    Result: The Toolbar Button dialog box appears.

Tasks

Displaying the toolbar button settings for a profile

Each toolbar is associated with a specific profile. Toolbars do not exist independently of profiles.

To display the toolbar button settings for a profile:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
    Result: The toolbar button settings for the currently selected profile appear in the profile's Toolbar Buttons tab.

Previewing a toolbar

Preview a toolbar to check its current appearance. Any changes you make to a toolbar are immediately reflected in the preview image.

To preview a toolbar:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
  3. In the profile's Toolbar Buttons tab, choose Icon Bar.
    Result: A non-working version of the Tivoli Service Desk window appears. Use this image to verify the position, appearance, and associated ToolTip for the toolbar buttons belonging to the selected profile.
    Note: You can move and resize this window exactly as you can the Tivoli Service Desk main window. The toolbar buttons do not work, however; selecting a toolbar button in preview mode does not invoke the associated system action.

Adding a toolbar button to a toolbar

The toolbar is blank for any new profiles that you create. You can add toolbar buttons for any system action already assigned to the profile. You cannot add a toolbar button for a system action that does not belong to the profile.

Note: There are two ways you can add a toolbar button to a toolbar. You can modify the preview image of the toolbar or you can enter the required information on the profile's Toolbar tab.

To add a toolbar button to a toolbar using the preview image:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
  3. In the profile's Toolbar Button tab, choose Icon Bar.
  4. Select any blank toolbar button from the preview image of the toolbar.
    Result: The Toolbar Button dialog box appears.
  5. To select an icon, do one of the following:
    • In the Icon File box, type the name of the icon file. You do not need to supply the file extension; the .bmp file extension is assumed. It is preferable to specify just the file name and not the complete path.
    • Choose the Browse button to select the appropriate icon file from the Icon File Selection dialog box.
      Note: For more information on icon file formats and directory locations, see Selecting Icons.
  6. From the System Action list, select the system action you want this toolbar button to invoke.
    Note: Only the system actions already associated with the currently selected profile appear in the System Action list.
  7. In the ToolTip box, type a short description of what the toolbar button does.
  8. In the Toolbar Button dialog box, choose Add.

To add a toolbar button to a toolbar using the Toolbar Buttons tab:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
  3. From the Position list, select the number of a vacant position.
    Note: For more information, see Toolbar Button Positions.
  4. To select an icon file, do one of the following:
    • In the Icon File box, type the name of the icon file. You do not need to supply the file extension; the .bmp file extension is assumed. It is preferable to specify just the file name and not the complete path.
    • Choose the Browse button to select the appropriate icon file from the Icon File Selection dialog box.
      Note: For more information on icon file formats and directory locations, see Selecting Icons.
  5. From the System Action list, select the system action you want this toolbar button to invoke.
    Note: Only the system actions already associated with the currently selected profile appear in the System Action list.
  6. In the ToolTip box, type a short description of what the toolbar button does. This text is displayed when users place their cursor on the toolbar button without clicking it.
  7. In the profile's Toolbar Buttons tab, choose Add.

Inserting spaces in a toolbar

You can use spaces to organize and group toolbar buttons. Each space is equal to approximately one-third of the width of a toolbar button.

Tip: You can only insert a space in a toolbar position that is vacant. In the preview image of the toolbar, this appears as a blank toolbar button. See Shifting toolbar buttons if you need to insert a blank toolbar button before proceeding.

Note: There are two ways you can add a toolbar button to a toolbar. You can modify the preview image of the toolbar or you can enter the required information on the profile's Toolbar tab.

To insert spaces in a toolbar using the preview image:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
  3. In the profile's Toolbar Buttons tab, choose Icon Bar.
  4. Select any blank toolbar button from the preview image of the toolbar.
    Result: The Toolbar Button dialog box appears.
  5. In the Icon File box, type spacer to insert a space between menu items.
    Note: The entry is not case-sensitive; you can type spacer, SPACER, or Spacer.
  6. In the Toolbar Button dialog box, choose Add.

To insert spaces in a toolbar using the Toolbar Buttons tab:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
  3. From the Position list, select the number of a vacant position.
  4. In the Icon File box, type spacer to insert a space between menu items.
    Note: The entry is not case-sensitive: you can type spacer, SPACER, or Spacer.
  5. In the profile's Toolbar Buttons tab, choose Add.

Shifting toolbar buttons

You can shift toolbar buttons to the right to make room for a new button or a space between groups of buttons.

To shift toolbar buttons using the preview image:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
  3. In the profile's Toolbar Buttons tab, choose Icon Bar.
  4. Select a non-blank toolbar button.
    Result: The Toolbar Button dialog box appears.
  5. In the Toolbar Button dialog box, choose Shift.
    Result: A blank toolbar button is inserted. The selected toolbar button and all buttons to the right of it are shifted one position to the right.

To shift toolbar buttons using the Toolbar Buttons tab:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
  3. In the profile's Toolbar Button tab, select a toolbar button.
  4. In the profile's Toolbar Button tab, choose Shift.
    Result: The position number is incremented by one for the selected toolbar button and all buttons in higher numbered positions.

Editing a toolbar button

You can change any of the elements that define a toolbar button. You can change buttons in both the toolbars you create and the ones associated with standard profiles.You can:

Note: There are two ways you can edit a toolbar button. You can modify the preview image of the toolbar or you can edit the button information on the profile's Toolbar tab.

To edit a toolbar button using the preview image:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
  3. In the profile's Toolbar Buttons tab, choose Icon Bar.
  4. Select any non-blank toolbar button from the preview image of the toolbar.
    Result: The Toolbar Button dialog box appears. The current toolbar button position, icon file, system action, and ToolTip appear in the corresponding boxes
  5. Make any necessary changes to the Icon File, System Action, and ToolTip boxes.
  6. In the Toolbar Button dialog box, choose Replace.

To edit a toolbar button using the Toolbar Buttons tab:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
  3. In the profile's Toolbar Button tab, select a toolbar button.
    Result: The current toolbar button position, icon file, system action, and ToolTip appear in the corresponding boxes on the profile's Toolbar Button tab.
  4. Make any necessary changes to the Position, Icon File, System Action, and ToolTip boxes.
  5. In the profile's Toolbar Button tab, choose Replace.

Deleting a toolbar button

You can delete any of the toolbar buttons appearing in a toolbar. You can delete buttons both from the toolbars you create and from the ones associated with standard profiles.

Note: There are two ways you can delete a toolbar button. You can delete the button at the preview image of the toolbar or you can delete the button information on the profile's Toolbar tab.

To delete a toolbar button using the preview image:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
  3. In the profile's Toolbar Buttons tab, choose Icon Bar.
  4. Select any non-blank toolbar button from the preview image of the toolbar.
    Result: The Toolbar Button dialog box appears. The current toolbar button position, icon file, system action, and ToolTip appear in the corresponding boxes
  5. In the Toolbar Button dialog box, choose Delete.
    Result: The toolbar button is replaced with a blank toolbar button in the preview image of the toolbar.

To delete a toolbar button using the Toolbar Buttons tab:

  1. In the Profile Configuration dialog box, select the profile to which the toolbar belongs.
  2. Choose the Toolbar Buttons tab.
  3. In the profile's Toolbar Button tab, select a toolbar button.
  4. In the profile's Toolbar Button tab, choose Delete.
    Result: The toolbar button is immediately removed from the Toolbar Buttons tab. If previously visible, it no longer appears in the preview image of the toolbar.