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Perform the following to add work history while
resuming a problem:
- From the Work with Problems dialog box, select a problem and
choose Resume.
- In the Problem Status dialog box, choose the Work History tab.
- If an existing Work History is displayed on the Work History tab, choose Clear.
Note: This clears the Description box and resets the Begin Date, Begin
Time, End Date, and End Time boxes to the current date and time. It doesn't remove
existing work history from the Work History tab.
- In the Description box, type a description of the work done offline.
- In the Start Date box, do one of the following:
- Type the date you started the offline work.
- Choose the Start Date Calendar button to select a date.
- In the Begin Time box, type the time you began the offline work.
- Use this table in the End Date and End Time boxes to determine your action.
If you want to... |
then... |
set the End Date and End Time boxes to the
current date and time |
Choose Now. |
select a date |
Choose the End Date Calendar button.
In the End Time box, type the time you finished the offline work. |
enter date and time you finished the work
offline |
Type the date and time. |
- Choose Add.
Result: Your new work history is displayed in the list.
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