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You can run a statistical report from Tivoli
Change Management. To run a statistical report:
- From the Utilities menu, choose Statistics.
Result: The Criteria tab of the Statistics dialog box appears.
On the Criteria tab, you can select one, many, or all of the boxes to define your report.
- Next to the Organizations box, choose the Browse button to select an organization for
the report.
- Next to the Category box, choose the Browse button to select a change category for the
report.
- Next to the Assigned To box, choose the Browse button to select the person assigned to
the changes in the report.
- Next to the Cost Center box, choose the Browse button to select an organization that is
financially responsible for implementing the changes in the report.
- Next to the Location box, choose the Browse button to select a physical location
assigned to the changes in the report.
- Next to the Area box, choose the Browse button to select an organization responsible for
implementing the request.
- Next to the Status box, choose the Browse button to select the status of the changes
used for the report.
- Next to the Date From and To boxes, choose the Calendar button to select date ranges for
the report.
- Under Date type, select either the Requested By or Needed By date type for the change.
- Choose the Statistics tab.
Result: The Statistics tab of the Statistics dialog box appears.
On the Statistics tab, you can select one, many, or all of the boxes to define your
report.
- Under Number of Changes, select the boxes to view the total number of changes that match
the criteria on the Criteria tab of the Statistics dialog box.
- Under Ratio, select the boxes to view the percentage of Submitted changes for each
status type.
- Under With Changes, select the check boxes to view the total number of users and
locations with changes that match the criteria from the Criteria tab.
- Choose Destination.
Result: The Destination dialog box appears.
- Under Destination, select the destination where you want to send the report output.
If you select the File option, you must specify a file name and location where the report
can be saved.
- Choose Schedule.
Result: The report is run and the results appear on the Statistics tab of
the Statistics dialog box.
- Do one of the following:
- Choose Print to print the report.
- Choose Close.
Result: The Tivoli Service Desk window appears.
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You can set up reports to run automatically at
specified intervals using the TCM Scheduler. Once you add a report to the TCM Scheduler
and enable it, the
report continues to run at the specified interval with no further intervention. For more
information, see Using the TCM Scheduler. To add a
statistical report to the TCM Scheduler:
- From the Utilities menu, choose Statistics.
Result:The Criteria tab of the Statistics dialog box appears.
- On the Criteria tab, specify information in each of the relevant boxes, as required, to
define the statistical report you want to run.
- Choose the Statistics tab.
Result: The Statistics tab of
the Statistics dialog box appears.
Note: Statistics reports that run from the TCM Scheduler include all
statistics, regardless of the boxes you select on the Statistics tab.
- Choose Destination.
- Under Destination, select the destination for the report output.
If you select the File option, you must specify a file name and location where the report
can be saved.
- Choose Schedule.
Result: The report is run and an information message appears.
- Choose OK.
Result: The report is scheduled.
- In the TCM Scheduler, enable the report so that it runs
automatically at the specified intervals.
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