Overview |
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Tasks |
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Included with |
Tivoli Problem Management |
Retrieval limits in the Diagnostic Aids dialog box |
The values you set here control the maximum
number of diagnostic aid records displayed in these tabs in the Diagnostic
Aids dialog box:
Note: The maximum retrieval limit for the Adaptive Learning Diagnostic Aid is configured on the Adaptive Learning tab of the Diagnostics Settings dialog box. See Configuring Adaptive Learning Searches. |
Retrieval limits and time spent waiting |
The higher the retrieval limit value, the longer help desk analysts must wait for the application server to display solutions. Adjust the retrieval limit so that help desk analysts do not have to wait too long for a useful number of possible solutions. |
Work with dialog boxes retrieval limits |
You control how many Diagnostic Aid and other types of records are retrieved in Work with dialog boxes, such as the Work with Hot News dialog box or the Work with Calls dialog box, by using the Tivoli Toolkit Interface Designer. See Configuring Work with Dialog Box Retrieval Limits. |
Configuring retrieval limits for the Diagnostic Aids dialog box |
The recommended values are pre-set. We do not recommend increasing these values; however, you may want to reduce them. | |
Setting | Recommended value | |
Max Common Matches | 100 | |
Max Hot News Matches | 20 | |
Max Error Matches | 100 | |
Max HyperTrees | 20 | |
You determine the maximum number of Diagnostic
Aid records retrieved when help desk analysts choose Diagnose in the Call Registration dialog box or the Problem
Status dialog box. To configure the maximum number of matches retrieved by Diagnostic Aids:
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