Viewing Problem History


Overview

Tasks

Included with

Tivoli Problem Management

Overview

View problem history

Viewing a problem history means that you can look at problem information, but you can not change anything. You view problem history when you want to check the record of what has been done about a specific problem, to learn who called about it, or to verify its current status. You can not use any of Tivoli Problem Management's Diagnostic Aids to solve the problem.

You can view problem history in the Problem Status dialog box. Time spent viewing a problem history in the Problem Status dialog box is not included in the Time Spent box of the Problem tab of the Problem Status dialog box.


Tasks

Viewing problem history

Perform the following steps to view problem history:
  1. Choose one of these actions:
    • Open the Work with Problems dialog box.
    • Open the Call Registration dialog box. Choose the Problem History tab.
  2. Choose Inquiry or SQL to search for the problem you want to view.
    Note: For more information on the Inquiry and SQL buttons, see Searching and Inquiring.
  3. Select a problem and choose View.
    Result: The Problem Status dialog box appears in view mode. You can review all of the information in the problem history.
    Note: Only the Close button is available in view mode. You can not make changes to any of the problem history information or add work history. You must resume work on the problem to perform these functions.
  4. Choose Close to exit the Problem Status dialog box.