Column |
Description |
Number |
A unique, automatically generated number which
identifies the problem in Tivoli Problem Management. |
Status |
Status of the problem. |
Problem Code |
Current problem code of the problem (the Open
problem code is specified on the Call Registration tab). The Closed problem code is
specified automatically when a solution is activated for the problem. |
Problem Type |
Problem Type of the problem, as specified on the
Call Registration tab of the Call Registration dialog box. |
Owner |
Analyst who is responsible for solving and
closing the problem. This may be the person who initially took the call, or it may be the
person to whom a problem was transferred. |
Cause |
Additional classification for problems. |
Location |
Location where the problem is occurring, as
specified in the Call Registration or Call Registration Dispatch
dialog box. If multiple locations have reported this problem the first location
that reported it is shown here. |
Caller ID |
This is the caller ID of the caller who
originally called with the problem. If multiple callers have reported this problem, then
the ID of the first caller who reported it is shown here. |
Severity |
This is the severity of the problem, as assigned
on the Call Registration tab. |
Solution ID |
This unique, automatically generated number
identifies the solution activated for this problem. Every solution used in Tivoli Problem
Management is assigned a unique solution ID. |
Originating Site |
The site of the originating Tivoli Problem
Management Analyst |
Current Site |
The current site that the problem is assigned to |