Work With Days Dialog Box


Overview

Tasks

Included with

Tivoli Service Desk

Overview

The Work With Days dialog box

The Work With Days dialog box lists the SLA days configured for SLA terms. This dialog box also is used to create, edit, view, and delete SLA days. Because the SLA year is made up entirely of SLA days, at least one SLA day must be configured. An SLA day represents a 24-hour period of time divided into 96 segments, each 15 minutes in length. These 15-minute time intervals can be either turned on or turned off. Official SLA business hours are considered to be any time period that is turned on. To learn more about SLA days, see Working with Calendars.

Tasks

Accessing the Work With Days dialog box

To access the Work With Days dialog box:
  1. In the Work With Calendars dialog box, choose the Add button.
    Result: The Add Calendar dialog box appears.
  2. Click the option button to the right of the Use Day field.
    Result: The Work With Days dialog box appears.
    Note: You also can access the Work With Calendars dialog box by choosing SLA Days from the Edit menu in the Problem Management Administrator profile.