Overview |
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Tasks |
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Included with |
Tivoli Problem Management |
Planning the Adaptive Learning Thesaurus |
To make Adaptive Learning work, you must first
build the Thesaurus by associating multiple keywords to single concepts.
Each phase is described in the following sections. Planning an effective Adaptive Learning Thesaurus involves several steps.The more carefully you carry out each step, the more useful the Adaptive Learning Diagnostic Aid will be to your company.
The following table provides several examples of entries.
Tip: Remember to review help desk analysts' descriptions frequently and add the keywords they use (including misspellings) to your Thesaurus. You can use the table of keywords and concepts you created to add entries to the Thesaurus, which is explained in the next section. |
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Thesaurus Inquiry dialog box |
Use the Thesaurus Inquiry dialog box to specify
search criteria for the Thesaurus entries you want to retrieve. To access the Thesaurus Inquiry dialog box, do one of the following:
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Work with Thesaurus dialog box |
Use the Work with Thesaurus dialog box to
maintain thesaurus entries in Tivoli Problem Management. To access the Work with Thesaurus dialog box, enter information on the Thesaurus Inquiry dialog box, then choose OK. |
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Add Thesaurus Entry dialog box |
Use the Add Thesaurus Entry dialog box to add
entries to Tivoli Problem Management. To access the Add Thesaurus Entry dialog box, on the Work with Thesaurus dialog box, choose Add. |
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Edit Thesaurus Entry dialog box |
Use the Edit Thesaurus Entry dialog box to make
any modifications to records in Tivoli Problem Management. To access the Edit Thesaurus Entry dialog box, on the Work with Thesaurus dialog box, choose Edit. |
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Please Select a Concept dialog box |
Use the Please Select a Concept dialog box to
select a concept for the Add Thesaurus Entry dialog box or Edit Thesaurus Entry dialog
box. To access the Please Select a Concept dialog box, from the Add Thesaurus Entry dialog box or Edit Thesaurus Entry dialog box, choose Find Concept box. |
Inquiring about Thesaurus Entries |
You can use the Thesaurus Inquiry dialog box to specify search
criteria for the Thesaurus entries you want to retrieve. To inquire about a Thesaurus entry:
Note: The Thesaurus Inquiry dialog box is not case-sensitive unless
your database is case-sensitive. |
Adding Thesaurus Entries |
You should add one Thesaurus
entry for each keyword. To add a Thesaurus entry:
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Editing Thesaurus Entries |
From time to time, you may need to modify
Thesaurus entries. Use the following procedure to make any modifications. To edit a Thesaurus entry:
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Deleting Thesaurus Entries |
You can delete both concepts and keywords from
the Tivoli Problem Management Thesaurus. When you delete a concept, all keywords
associated with the concept are automatically deleted. Note: You cannot delete a keyword if it has been used in an Adaptive Learning record that resolved a problem. To delete a Thesaurus entry:
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