Configuring Server Authorization


Overview

Tasks

Included with

Tivoli Service Desk

Overview

Server authorization key

When you install Tivoli Service Desk, it creates a server authorization key. Each TSD system must have a unique server authorization key.

Here are some important things to remember when configuring server authorization:

  • In cases where more than one TSD system is installed on the same network, you need a unique server authorization key for each installation. This ensures that another application cannot use the TSD application server and that each TSD client workstation processes transactions and requests through the correct application server.
  • You need only change the server authorization key once at a single client workstation for each installation. You do not need to repeat this procedure at all the client workstations.
  • If you change the data source to which the client and application server are pointing, you do not need to change the server authorization key. This should have already been set by the system administrator at installation time. The server authorization key is set once per data source.

Tasks

Configuring the authorization key

All client workstations and application servers must be shut down and restarted before a new server authorization key takes effect. Because of this, server authorization keys are normally assigned shortly after TSD installation.

To change the server authorization key:

  1. In the Security Configuration dialog box, choose the Server Auth tab.
  2. In the Key box, type the new server authorization key.
  3. Choose Update.
  4. Choose Close.