Specifying Impacts


Overview

Tasks

Included with

Tivoli Change Management user

Overview

What is an impact

Impacts are the effects a change has on the resources and personnel of your organization. Impact analysis can help you understand the result of similar changes that were approved and implemented in your organization. See Performing Impact Analysis.

Tasks

Specifying an impact An impact includes the following information:
Information Purpose
Impact code Categorizes the different impact scenarios you create.
Note: This information is required.
Keywords Used to search for existing changes
Descriptions Assists approvers in understanding the change and its possible effects on business
Send options Specifies whether people who are affected by the change receive a notification before it is implemented, and whether to send a Hot News item to the help desk of your organization

To specify an impact:

  1. From the Change dialog box, choose the Impacts tab.
    Result: The Impacts tab appears.
  2. Choose Add.
  3. Result: The General tab of the Impact Analysis dialog box appears.
  4. From the Impact Code list, select an impact code.
  5. In the Description box, type a description of the impact.
  6. Under Send, select one, both, or none of the following options:
    • To notify personnel affected by the change, select the Message to Impacted Personnel check box.
    • To create an Tivoli Problem Management Hot News item based on the impact, select the Hot News to Help Desk box.
  7. In the Days Prior box, type the number of days before the change is implemented that you want to notify the affected people.
  8. In the box under the Keyword List, type additional keywords.
  9. Choose Add.
    Result: The keywords are added to the Keyword List.
  10. Choose OK
    Result: The impact is defined and the Change dialog box appears.
Modifying an impact You can modify impacts. If you modify an impact before notifications are issued, and the Impact Items table changes, Tivoli Change Management creates impact notifications for the new people in the list.

To modify an impact:

  1. From the Change dialog box, choose the Impacts tab.
    Result: The Impacts tab appears.
  2. From the Impacts tab, select the impact you want to modify.
  3. Choose Edit.
    Result: The Impact Analysis dialog box for the selected impact appears in edit mode.
  4. Modify any information in the dialog box. If you have added or removed keywords or assets from the impact, perform the appropriate impact analysis from the Analysis tab.
  5. Choose OK.
    Result: The Impacts tab appears.

Associating assets with an impact

If you use Tivoli Asset Management with Tivoli Change Management, you can select and track assets that are affected by a change.

Note: Before you can associate assets with a change, you must first designate them to be added, updated, or deleted from the Assets tab of the Change dialog box.

To associate assets with an impact:

  1. From the Change dialog box, choose the Impacts tab.
    Result: The Impacts tab appears.
  2. From the Impacts tab, choose Add.
    Result: The Impact Analysis dialog box appears.
  3. From the Impact Analysis dialog box, choose the Assets tab.
    Result: The Assets tab appears. All assets you designated to be added, updated, or deleted upon completion of the change appear in the Available Assets list.
  4. Select an asset you want to associate with the impact.
  5. Choose Add.
    Result: The asset ID is copied to the Asset Tag box under Associated Assets and the Change dialog box appears.
Deleting an impact You can delete an impact you no longer need.

To delete an impact:

  1. From the Change dialog box, choose the Impacts tab.
    Result: The Impacts tab appears.
  2. From the Impacts list, select the impact you wish to delete
  3. Choose Delete.
    Result: The impact is deleted.