SLA Viewer


Overview

Tasks

Included with

Tivoli Service Desk

Overview

The SLA Viewer

The SLA Viewer is a stand-alone application that monitors the status of all active SLA terms. When an active SLA is selected in the active SLA list of the SLA Viewer, the detail notebok will be populated with the appropriate Problem and Term data, providing the user with a complete picture of their current status.

Tasks

Accessing the SLA Viewer You access the SLA Viewer as a separate application.

To access the SLA Viewer:

  1. From the Start menu, select Programs, then Tivoli Service Desk, then Monitors, then SLA Viewer.
    Result: The logon screen appears.
  2. Enter your username and password.
  3. Choose OK.
    Result: The SLA Viewer appears.
    Note: The SLA Viewer also can be accessed when resaving or viewing a problem that has an active SLA associated with it.