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Often in Tivoli Service Desk you need to
complete a data entry task by selecting an item from a list. Although the dialog boxes
containing the lists have different names and slightly different controls, they all
operate in the same way. Note: The ability to select multiple items is
enabled only when you add items to a list. When you select an item for a text box, you can
select only one.
To select an item from a list:
- Do one of the following:
Note: The ability to select multiple items is not aways available.
- To select one item, select the name or ID of the item.
Result: One item is highlighted.
- To select several items, hold down the Ctrl key, then select individual items one at a
time.
Result: Individually selected items are highlighted.
- To select several items that are next to each other in the list, hold down the Shift
key, select the first item, then select the last item.
Result: The first, last, and all the items in between are highlighted.
- Choose Select, Open, or OK.
Note: The button name varies, but choosing it completes the selection.
Result: One or more selected items are added to the list where you choose
Add to initiate selecting one or more items. Or the selected entry appears in the text box
where you choose Browse.
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