Notifications and Alarms


Overview

Included with

Tivoli Service Desk

Overview

Notifications

Notifications alert users to an event that has occured in Tivoli Service Desk.

In Tivoli Problem Management, notifications occur when:

In Tivoli Change Management, a notification is a message sent to an approver, implementer, task resource, impacted resource, or requester regarding a change. Notifications occur when:

  • A change is submitted
  • A change is accepted or rejected
  • A change requires an approval decision
  • A business rule is fired and the action for the rule includes a notification

Notification types

You can have several different types of notifications available in Tivoli Service Desk. They are divided into two groups: alarms and non-alarms.

Alarms are messages that are created, processed, and delivered inside Tivoli Service Desk or the Alarm Monitor. The alarms notification type is supplied with Tivoli Service Desk and does not require any additional software. Any Tivoli Service Desk user can send an alarm notification to another user. For more information, see Working with Alarms.

A non-alarm notification method defines the way a notification is passed from TSD to an external system such as Microsoft Mail. For more information, see Configuring Notification Methods.