Call Dispatch Dialog Box


Overview

Tasks

Included with

Tivoli Problem Management


Overview

The Call Dispatch dialog box

Use the Call Dispatch dialog box to gather information about callers and the details of their problems when they contact your help desk. For more information, see Dispatching Calls.

Tasks

Accessing the Call Dispatch dialog box

To access the Call Dispatch dialog box, do one of the following:
  • If you are using the Tivoli Problem Management Analyst profile, from the File, choose New Call Dispatch.
  • From the Help menu, choose Your System Profile and follow the instructions under Dispatch a call.