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You can specify reason information at any time
during the change process. The reason for the change can be any of the following:
Category |
Definition |
Risk |
Information that explains the possibility of loss or failure. |
Backout Plan |
Information that describes a backout plan for returning to the conditions
that existed before the change in case some, or all, of the change is canceled before it
is completely implemented. |
Special Needs |
Information that describes any special requirements related to the change. |
Business |
Information that provides justification for accepting the request. |
Note: If you have a large amount of text, consider creating a separate
document and attaching it to the change from the General
tab. See Including an Attachment.
To specify a reason for the change:
- From the Change dialog box, choose the Reasons tab.
Result: The Reasons tab appears.
- In the Risk box, type a description of the possible losses or failures associated with
the change.
- In the Backout Plan box, type a description of the plan to return to normal business
operations if part or all of the change is not implemented.
- In the Special Needs box, type a description of any special requirements for the change.
- In the Business box, type an explanation of business advantages of the change.
- Do one of the following:
- Choose another Change dialog box to specify other change
information.
- Choose OK.
Result: The change is saved and the Tivoli Service Desk window appears.
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