Working with the Data View Wizard


Overview

Tasks

Included with

Tivoli Problem Management

Overview

Views

In Tivoli Service Desk, you can use the Data View Wizard to create a custom view. Views determine how view the information is displayed in a dialog box. The names of views are listed in hierarchical order in the Views/Problem List areas of the dialog box.

Tivoli Problem Management includes the following views for the Call Dispatch dialog box and the Transfer Problem dialog box:

  • All Users
  • All Groups

Tivoli Problem Management also includes the following views for the Problem History tab of the Call Registration and the Work with Problems dialog boxes:

  • My Problems
  • My Problem Transfers

Tivoli Change Management includes the following views for the Changes dialog box:

  • Changes Awaiting My Approval
  • Changes for Me to Submit
  • Changes Opened by Me
  • Changes Requested by Me
  • Changes Assigned by Me

In addition, you can use the Data View Wizard to delete views you no longer need.

Tasks

Creating a view You can create custom views for dialog boxes that have the View menu under the dialog box title.

To create a view:

  1. From the View menu, choose Add.
    Result: The first window of the Data View Wizard appears.
  2. Choose Next.
    Result: The second window of the Data View Wizard appears.
  3. In the View Type list, select a view you want to base your new view on.
  4. In the Name box, type a unique name for your view.
  5. Choose Next.
    Result: The third window of the Data View Wizard appears.
  6. From the box on the left side of the Data View Wizard, select a column name you want to appear in your view.
  7. Choose Add.
  8. Repeat steps 6 and 7 for other columns you want to include in your view.
  9. Choose Next.
    Result: The fourth window of the Data View Wizard appears. The fourth windows that appears depends on the view you are creating.
  10. Select what you want to sort by, then choose Next.
    Result: The Data Viewer Wizard closes and the view appears in the Views area of the Changes Folder dialog box.

Deleting a view

You can delete views you no longer need.

To delete a view:

  1. From a dialog box that has a view menu under the title of the dialog box title, select a view from the Views area.
  2. From the View menu, choose Delete.
    Result: The view is deleted.