Accessing
the SLA Inquiry dialog box |
To access the SLA Inquiry dialog box
- From the SLA Viewer, choose the Inquiry button.
Result: The SLA Inquiry dialog box appears.
Note: The fields you fill out determine the type of information returned.
You can fill out some, all, or none of the fields, which are described in the following
steps.
- In the Starting ID and Ending ID fields, type a range of Term IDs on which to base the
inquiry.
- In the Breach Date fields, type a range of breach dates on which to base the inquiry.
- In the Next Fire Date fields, type a range a dates to see when the next fire dates
occur.
- In the Term Name field, type an SLA Term name on which to base the inquiry.
- In the Term ID field, type an SLA Term ID on which to base the inquiry.
- From the Term Relative To list, pick if the inquiry should return a term if it is
relative to Problem Open, Problem Transfer, or Call Transfer.
- In the Starting ID and Ending ID fields, type starting and ending IDs on which the base
the inquiry if you select an item from the Term Relative To list.
- Choose OK.
Result: The SLA Viewer appears. The results of the inquiry appear in the
Active Service Level Agreements list at the top of the SLA Viewer.
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