Configuring Tivoli Service Desk


Overview

Included with Tivoli Service Desk

Overview

Tivoli Service Desk System Options

Use the TSD System Configuration dialog box to configure application options that apply to more than one Tivoli Service Desk application or to maintain codes that appear in the common database shared by the Tivoli Service Desk suite of products.

TSD System Configuration dialog box

To access the TSD System Configuration dialog box, do one of the following:
  • If you are using the Tivoli Service Desk Administrator profile or the Problem Management Administrator profile, from the Configuration menu, choose Service Desk.
  • From the Help menu, choose Your System Profile and follow the instructions under Configure Tivoli Service Desk.

This dialog box has these tabs:

Tab Function
Contract Maintain the list of contract types and statuses used to described contracts associated with assets. See Maintaining Contract Types and Statuses.
Currency Maintain the codes for the types of currency your business uses. See Maintaining Currency Codes.
Events Maintain the list of the types of events that occur during the life cycle of an asset. See Maintaining Events.
Time Zone Maintain the list of time zones that you assign to each location. See Maintaining Time Zones.
Contacts Control the requirements for contact information in the Tivoli Service Desk database. See Configuring Contact Settings.