Browsing People


Overview

Task

Included with

Tivoli Asset Management


Overview

People

Assets can be associated with any number of people. Your system administrator can add many different people to the Tivoli Service Desk database, and associate them with organizations and other entities. When you add an asset or edit an asset, you can specify one or more people to be associated with the asset.

At any time, you can browse the people who have been added to the database, to see the details about them. You use the People dialog box to search for one or more persons, then you can view details about any of them.

Note: Your system administrator must define the people used by your organization.

People dialog box

Use the People dialog box to search for people, and to view information about people. The dialog box features a number of query tools, which enable you to provide specific information about the person or persons you want to view.

To access the People dialog box, do one of the following:

  • If you are using the Asset Management User profile, from the View menu, choose People. Alternatively, you can choose the Browse People tool from the toolbar.
  • From the Help menu, choose Your System Profile and follow the instructions under Browse People.

Task

Finding and viewing a person

In the People dialog box, you search for a specific person or multiple people that share one or more attributes. Tivoli Asset Management can find a subset of people (based on your search criteria) or can display all people. You then can select one of the displayed people and view details about him or her.

To find all people:

  1. Open the People dialog box.
  2. In the People Search group box, leave all the search boxes blank.
  3. In the Type group box, select All.
  4. In the Status group, select Both.
  5. Choose Find.
    Result: A Caution message appears, confirming that you want to see a list of all people.
  6. Choose Yes.
    Result: All people are displayed in the People list.

To find one or more people based on search criteria:

  1. In the People Search group box, specify search criteria in one or more of the boxes, as follows:
    • Type. Select the option button that describes the type of person you want to find, Contacts, End Users, Users, or All.
    • Name. In the Last Name, First Name, or Middle Name box (or any combination of the three), type a name. To search for a range of people with similar names, type the first few characters of the name, followed by an asterisk (*).
    • Employee Number. Type the employee number of the person you want to find. To search for a range of people with similar employee numbers, type the first few characters of the number, followed by an asterisk (*).
    • Organization. Type the name of the person's organization. If you don't know the organization's name, choose the browse button to open the Organization window and select the appropriate organization.
    • Phone. Type the phone number of the person you want to find. To search for a range of people with similar phone numbers, type the first few characters of the number, followed by an asterisk (*).
    • E-mail. Type the e-mail address of the person you want to find.
    • Status. Select the appropriate option button to search only for active people, only for inactive people, or for both active and inactive people.
    • Contact ID. Type the contact ID of the person you want to find. To search for a range of people with similar contact IDs, type the first few characters of the ID, followed by an asterisk (*).
    • Location. Type the location of the person you want to find. If you do not know the person's location, choose the browse button to open the Location window and select the appropriate location.
    • End User ID. Type the end user ID of the person you want to find.
    • User ID. Type the user ID of the person you want to find.
    • Profile ID. Type the profile ID of the person you want to find.
    • Group. Type the name of the group to which the person belongs. If you do not know the group's name, choose the browse button to open the Pick Group dialog box and select the appropriate group.
    • Site. Type the site of the person you want to find. To search for a range of people at the same site, type the first few characters of the site, followed by an asterisk (*).
    • Supported Organization. Type the name of an organization the person supports. If you do not know the organization's name, choose the browse button to open the Organization window and select the appropriate organization.
      Note: You can specify search criteria in only one of the boxes, all of them, or any combination. The more criteria you provide, the more exact your search results will be.
  2. Choose Find.
    Result: If any people match your criteria, they are displayed in the People list.
    Note: To start your search over, choose Clear to clear all the search criteria boxes.

To view information about a person:

  1. In the People list, select a person.
  2. Choose View.
    Result: The View Person dialog box appears, displaying detailed information about the selected person. You cannot change any information in this dialog box.
  3. Choose Close.
    Result: The People dialog box appears.
  4. Search for another person, or choose OK to close the dialog box.