Overview |
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Tasks |
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Call Registration Dialog Box Tabs |
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Included with |
Tivoli Problem Management |
The Call Registration dialog box |
Use the Call Registration dialog box to gather
information about callers and the details of their problems when they contact your help
desk. For more information, see Registering Calls. In addition to recording new call information, you can also use the Call Registration dialog box to perform call and problem management. |
Accessing the Call Registration dialog box |
To access the Call Registration dialog box, do
one of the following:
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Call Registration tab |
Use the Call Registration tab to register new calls to your help desk. On the Call Registration tab, you can move directly from recording a new call to resolving the problem. You can get to all of your problem-solving tools by pressing the Diagnose button. You can also freeze or transfer a problem. |
Problem History tab |
From the Problem History tab, you can search through all the problems that have been recorded by your help desk and view the problem history. |