Configuring Contact Settings


Overview

Tasks

Included with

Tivoli Service Desk

Overview

Contact information requirements

You can control the requirements for contact information in the Tivoli Service Desk database. You determine whether or not:
  • Each contact must have a unique ID.
  • A contact can be associated with more than one location.
  • Contact IDs must be distinct within a location.
  • Contacts must be associated with a location.

Tasks

Configuring contact settings

The requirements you select are enforced when users add or edit contact information. See Maintaining Contacts.

To configure contact settings:

  1. In the TSD System Configuration dialog box, choose the Contact Settings tab.
  2. Select the rules to apply to contact IDs:
    • To require each contact to have a unique ID, select Contact IDs are distinct.
    • To require that Contact IDs be distinct only within each location, select Contact IDs must be distinct within a Location.
      Note: If this is selected, two contacts can have the same ID if they are associated with different locations. For example, NETADMIN could be a contact at both the FINANCE and ENGINEERING locations.
  3. Select the rules to apply to associating contacts and locations:
    • To require that a contact be associated with a location, select A Contact must have a Location.
    • To limit a contact to association with one location, select A Person exists at only one Location.
  4. Choose Close.