Work With Calendars Dialog Box


Overview

Tasks

Included with

Tivoli Service Desk

Overview

The Work With Calendars dialog box

The Work With Calendars dialog box lists all SLA calendars. An SLA calendar determines what the active hours are for an SLA term. An active SLA term will only age or escalate during the specified hours, such as during business hours. The SLA calendar represents up to one year, configured in 15-minute periods. You can create as many different calendars as needed, but only one calendar can be applied to an SLA term. The Work With Calendars dialog box also includes controls for creating, editing, viewing, and deleting calendars. See Working with Calendars for more information on calendars.

Tasks

Accessing the Work With Calendars dialog box

To access the Work With Calendars dialog box:
  1. In the Work With Terms dialog box, choose Add.
    Result: The Add SLA Term dialog box appears.
  2. To the right of the Calendar Name field, choose the option button.
    Result: The Work With Calendars dialog box appears.
    Note: You also can access the Work With Calendars dialog box by choosing the System option in the Edit menu in the Problem Management Administration profile.