Using Distributed Data Manager Reports


Overview

Included with

Tivoli Problem Management administration

Overview

Using Distributed Data Manager reports

Tivoli Problem Management provides a set of pre-defined or standard reports you can use to monitor your help desk activity. Several Tivoli Problem Management standard report templates have been enhanced with fields and sort orders for Distributed Data Manager reporting. The reports are stored in \tivtsd\tpm\reports.

These standard reports run with Crystal Reports, although they can also be distributed as compiled versions to users who do not have Crystal Reports on their workstations.

Tivoli Problem Management standard reports are not shipped in compiled form. You will need to compile these reports using Crystal Reports. For more information about compiling and printing Crystal Reports, see the Crystal Reports User's Guide and Using Crystal Reports.

The following reports are included with Tivoli Problem Management:

Title File Distributed Data Manager Field Distributed Data Manager Sort Option
Call Report call.rpt n/a Originating site
Problems solved with Diagnostic Aids dgaidby.rpt n/a Originating site
Problem count pcnt.rpt n/a Originating site
Current site
Problem code pcod.rpt n/a Originating site
Current site
Problem detail pdet.rpt ORIGINATING_SITE
CURRENT_SITE
Originating site
Current site
Problem summary psum.rpt ORIGINATING_SITE
CURRENT_SITE
Originating site
Current site
Problem transfer summary ptran.rpt TRANSFER_SITE Transfer site
Session average savg.rpt n/a Originating site
Current site
Session count scnt.rpt n/a Originating site
Current site
Session detail sdet.rpt ORIGINATING_SITE Originating site
Session summary ssum.rpt ORIGINATING_SITE Originating site
Time spent tspent.rpt n/a Originating site
Current site