Maintaining Modules


Overview

Tasks

Included with

Tivoli Problem Management

Overview

Module

The module level is the bottom level of the SCIM hierarchy. A module is a part of an item. Just as a system consists of components, each item can consist of several modules.

SCIM hierarchy overview

This help topic covers the maintenance of modules as one part of the SCIM. For more information on designing and using the SCIM hierarchy, see Maintaining the SCIM hierarchy.

Work with Module dialog box

Use the Work with Module dialog box to maintain modules for the Tivoli Problem Management SCIM hierarchy.

To access the Work with Module dialog box:

  1. Do one of the following:
    • If you are using the Problem Managment Administrator profile or the Tivoli Service Desk Administrator profile, from the Edit menu choose Equipment Definitions to access the Work with System dialog box.
    • From the Help menu, choose Your System Profile and follow the instructions under Work with Equipment Definitions to access the Work with Systems dialog box.
  2. In the Work with System dialog box, select the system to which the component belongs, then choose Components to access the Work with Component dialog box
  3. In the Work with Component dialog box, select the component to which the item belongs, then choose Items to access the Work with Item dialog box.
  4. In the Work with Item dialog box, choose the item to which the module belongs, then choose Modules.
    Result: The Work with Modules dialog box appears.

Add Module dialog box

Use the Add Module dialog box to add modules to define the parts of an item that could experience a problem. After you have defined an item, you can add the modules that belong to that item. For more information, see Adding a module.

To access the Add Module dialog box:

Edit Module dialog box

Use the Edit Module dialog box to change a module ID or description. For more information, see Editing a module.

To access the Edit Module dialog box:

  1. In the Work with Module dialog box, from the Module List, select a module.
  2. Choose Edit.
    Result: The Edit Module dialog box appears.

View Module dialog box

Use the View Module dialog box to check the details of a module. You cannot make changes when you are viewing a module. For more information, see Viewing a module.

To access the View Module dialog box:

  1. In the Work with Module dialog box, from the Module List, select a module.
  2. Choose View.
    Result: The View Module dialog box appears.

Tasks

Adding a module

A module is a part of an item that can experience a problem independently of the rest of the modules. Some diagnostic scenarios require this level of detailed information. In other cases, where the items are fairly discrete, module information is not necessary. After you define an item, you can add the modules that belong to that item.

To add a module:

  1. In the Add Module dialog box, in the Module ID box, type an identifier for this module. This identifier can be no longer than 15 characters.
    Note: You can use the same ID for modules that belong to different items. For example, "Federal Withholding" can be a module ID in both the "Paycheck" and "W-2" items. Help desk analysts see these module IDs in the both the Call Registration dialog box and the Problem Status dialog box.
  2. In the Description box, type a more detailed description of this module.
  3. Choose OK.

Editing a module

Use the Edit Module dialog box to change a module ID or description

To edit a module:

  1. In the Edit Module dialog box, make any necessary changes to the selected module. For further instructions, see Adding a module.
  2. Choose OK.

Viewing a module

Check the details of a module at either the Work with Module dialog box or the View Module dialog box. You cannot make changes when you are viewing a module.

To view a module:

  1. In the View Module dialog box, view the information in the Module ID and Description boxes. For details on the displayed information, see Adding a module.
  2. Choose Close.

Deleting a module

You can delete any module that is no longer supported by your help desk. Deleting a module does not cause errors in existing problem records where the SCIM contains the deleted module. To search for a problem record containing deleted SCIM information, you must use a Search dialog box, rather than the simpler Inquiry dialog box. For more information on searching for problem records or defining an SQL query, see Searching and Inquiring.

To delete a module:

  1. In the Work with Module dialog box, from the Module List, select the module you want to delete.
  2. Choose Delete.
  3. As the warning message, choose Yes.

Searching for a module

If you cannot easily locate a specific module in the Work with Module dialog box, you can perform an SQL search.

To search for a module:

  1. In the Work with Module dialog box, choose SQL.
  2. In the Search dialog box, set the search parameters, then choose OK.
    Result: Modules that match your SQL query appear in the Work with Module dialog box. For more information on defining an SQL query, see Searching and Inquiring.