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You configure the maximum number of Adaptive
Learning solutions returned and whether the SCIM
information is used to find Adaptive Learning solutions. To configure the Adaptive
Learning Diagnostic Aid:
- In the Diagnostics Settings
dialog box, choose the Adaptive Learning
tab.
- In the Default Max Solutions Returned box, type the maximum number of matches you want
the application server to retrieve for the Adaptive Learning Diagnostic Aid.
Result: When help desk analysts choose Diagnose in the Call Registration dialog box or in the Problem
Status dialog box, the number of Adaptive Learning solutions retrieved by Tivoli
Problem Management is equal to or less than the number defined in Default Max Solutions.
- If you want the system to use the SCIM
information to further narrow this search for Adaptive Learning solutions, select the Use
SCIM when Auto Matching check box.
Result: When help desk analysts choose Diagnose in the Call Registration
dialog box or in the Problem Status dialog box, Tivoli
Problem Management searches for Adaptive Learning solutions that match both the SCIM
information and the problem description. For information on the SCIM used in Call
Registration and the Problem Status dialog box, see Maintaining the
SCIM Hierarchy.
- Choose Close.
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