Overview |
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Tasks |
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Included with |
Tivoli Problem Management |
Overview of Hot News |
The Hot News Diagnostic Aid enables help desk
analysts to search the Tivoli Problem Management database for time-dependent solutions,
such as: Problem: How can I print my diagram to a PostScript file format?Solution: A patch for this function was released on April 16th. When a help desk analyst uses Hot News, Tivoli Problem Management uses the current date and time, the specified SCIM information, the location, and the problem type to find possible matching problems. Tip: Help desk analysts can perform a Hot News record inquiry from the Diagnostics menu to search using other criteria such as title, organization ID, date, description text, and solution text. |
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Work with Hot News dialog box |
To access the Work with Hot News dialog box, do
one of the following:
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Add Hot News dialog box |
This dialog box enables users to add a new Hot
News record to the database or create one from an existing Solutions record. Note: There are no group records in Hot News. To access the Add Hot News dialog box:
The dialog box has these tabs:
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Edit Hot News dialog box |
This dialog box enables users to modify Hot News
records. To access the Edit Hot News dialog box:
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View Hot News dialog box |
This dialog box enables users to retrieve and
view any Hot News record. In view mode, however, you cannot modify the record. To access the View Hot News dialog box:
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Hot News Inquiry dialog box |
To access the Hot News Inquiry dialog box:
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Inquiring about Hot News records |
You can review, edit, and delete individual Hot
News records. To find a specific Hot News record, you use the Hot News Inquiry dialog box
to perform an inquiry. To inquire about a Hot News record:
For information on using Inquiry dialog boxes, see Searching and Inquiring. |
Adding Hot News records |
This help topic explains how to add a new Hot
News record to the database. Unlike Common Problems and Error Messages records, Hot News
uses only individual records. There are no group records in Hot News. To add a Hot News record:
The syntax for a Tivoli Script program is either: or For example: INCIDENT:QUICKSOLUTION () The syntax for an external command is: D:\directory\filename.ext For example: WINHELP.EXE HELPFILE.HLP Note: When specifying actions, you cannot use commands that call for arguments. For executable and command programs, you must include the extension (such as .exe, .com, .cmd, and so on).For instructions on adding , updating, and deleting hypermedia links, see Hypermedia Links. |
Creating Hot News records from existing Solutions records |
You can create a Hot News record from an
existing Solutions record in the database. To create a Hot News record from an existing Solutions record:
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Viewing Hot News records |
You can easily retrieve and view any Hot News
record. In view mode, however, you cannot make any changes to the record. To view a Hot News record:
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Editing Hot News records |
To edit a Hot News record:
For instructions on adding, updating, and deleting hypermedia links, see Hypermedia Links. |
Deleting Hot News records |
To delete a Hot News record:
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Refreshing the Hot News list |
If you have been working with Hot News records
for some time, and other users are updating the data in your database, you should
periodically refresh the Hot News List in the Work
with Hot News dialog box. To refresh the list of Hot News records:
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