Notifications
Notifications alert users to an event that has occured in Tivoli Service Desk.
In Tivoli Problem Management, notifications occur when:
- A call or problem is transferred
- A call or problem is escalated
- A help desk analyst manually sends a notification to another user
For more information on TPM notifications, see Notifications.
In Tivoli Change Management, a notification is a message
sent to an approver, implementer, task resource, impacted resource, or requester regarding
a change. Notifications occur when:
- A change is submitted
- A change is accepted or rejected
- A change requires an approval decision
- A business rule is fired and the action for the rule includes a notification.