Help for installed applications |
You can search for help only for the Tivoli Service Desk products you install. For example, if you install only TPM, the online help search automatically excludes help for TAM, and TCM. |
Search server |
Before you can search, the IBM NetQuestion Search server must be installed and running on your machine. Usually, the IBM NetQuestion Search server is configured for you during Tivoli Service Desk installation. |
User and administrative help |
User and administrative help are grouped together because access to TPM system actions is configured by the system administrator. Your help search results may include information on tasks you cannot perform because you lack the necessary rights. See Tivoli Service Desk Rights. |
How to search for help |
Types of TPM help |
The Tivoli Service Desk online help is divided
into two parts:
Click here to return to step 1. |
Words and phrases |
The IBM NetQuestion search engine allows for:
wildcards, quotes, and plus or minus signs. Wildcards
QuotesUse quotes to search for exact phrases.
Plus and minus signsThe plus and minus signs do not join terms, but only operate on the term that follows them. Additionally you can insert masking characters in annotated search terms only. For your search query, type any words that describe what you are looking for, then:
Tips for using plus and minus signs
Click here to return to step 2 or 3. |
Word matches | You control the degree of accuracy required when
your search words are matched against the contents of the help topics:
Click here to return to step 5. |