Maintaining Systems


Overview

Tasks

Included with

Tivoli Problem Management

Overview

System

System is the top level of the SCIM hierarchy. A system represents a collection of components. Each system has a unique identifier, which is used to designate that system throughout Tivoli Problem Management. A personal computer and a benefits package are both examples of systems.

SCIM hierarchy overview

This help topic covers the maintenance of systems as one part of the SCIM. For more information on designing and using the SCIM hierarchy, see Maintaining the SCIM hierarchy.

Work with System dialog box

Use the Work with System dialog box to maintain systems for the Tivoli Problem Management SCIM hierarchy.

To access the Work with System dialog box, do one of the following:

  • If you are using the Problem Management Administrator profile, or the Tivoli Service Desk Administrator profile, from the Edit menu, choose Equipment Definitions.
  • From the Help menu, choose Your System Profile and follow the instructions under Work with Equipment Definitions.

Add System dialog box

Use the Add System dialog box to add systems to your SCIM hierarchy. Add as many systems as necessary to define the products supported by your help desk analysts. For more information, see Adding a system.

To access the Add System dialog box:

Edit System dialog box

Use the Edit System dialog box to change a system ID or description. For more information, see Editing a system.

To access the Edit System dialog box:

View System dialog box

Use the View System dialog box to check the details of a system. You cannot make changes when you are viewing a system. For more information, see Viewing a system.

To access the View System dialog box:


Tasks

Adding a system

Begin the creation of the Tivoli Problem Management SCIM hierarchy by adding at least one system. Add as many systems as necessary to define the products supported by your help desk analysts.

To add a system:

  1. In the Add System dialog box, in the System ID box, type an identifier for this system. Each system must have a unique identifier that can be no longer than 15 characters.
    Note: Help desk analysts see these system IDs in the both the Call Registration dialog box and the Problem Status dialog box.
  2. In the Description box, type a more detailed description of this system.
  3. Choose OK.

Editing a system

Edit a system when you want to change a system ID or description.

Note: The system ID is the primary record key. You can change a system ID only if it is not referenced anywhere else. Adding components to a system references the system ID. After you do this, you cannot change the system ID.

To edit a system:

  1. In the Edit System dialog box, make any necessary changes to the selected system. For further instructions, see Adding a system.
  2. Choose OK.

Viewing a system

Check the details of a system at either the Work with System dialog box or the View System dialog box. You cannot make changes when you are viewing a system.

To view a system:

  1. In the View System dialog box, view the system information in the System ID and Description boxes. For details on the displayed information, see Adding a system.
  2. Choose Close.

Deleting a system

You can delete a system when your help desk no longer supports any of the products identified by the components, items, and modules belonging to the system. When you delete a system, you also delete all the components, items, and modules that are part of the system. This does not cause errors in existing problem records where the SCIM contains the deleted system.

To search for a problem record containing deleted SCIM information, however, you must use a Search dialog box, rather than the simpler Inquiry dialog box. For more information on searching for problem records or defining an SQL query, see Searching and Inquiring.

To delete a system:

  1. In the Work with System dialog box, from the System List, select the system you want to delete.
  2. Choose Delete.
  3. At the message that warns you that all components, items, and modules related to this system will also be deleted, choose Yes.

Searching for a system

If you cannot easily locate a specific system in the Work with System dialog box, you can perform an SQL search.

To search for a system:

  1. In the Work with System dialog box, choose SQL.
  2. In the Search dialog box, set the search parameters, then choose OK.
    Result: Systems that match your SQL query appear in the Work with System dialog box. For more information on defining an SQL query, see Searching and Inquiring.