Transfer Call Dialog Box


Overview

Tasks

Included with

Tivoli Problem Management

Overview

The Transfer Call dialog box

Transferring calls enables help desk analysts to share workloads and to take advantage of individual areas of expertise.

Tasks

Accessing the Transfer Call dialog box

To access the Transfer Call dialog box, do one of the following:
  • If you are using the Tivoli Problem Management Analyst profile with Call Registration dialog box open, from the Call menu, choose Transfer A Call.
  • From the Help menu, choose Your system Profile and follow the instructions under Transfer A Call.

    Result: The Transfer Call dialog box appears.
    Note: For information on transferring calls, see Transferring calls.