Specifying Server Information


Overview

Tasks

Included with

Tivoli Service Desk

Overview

Server configuration for End-User Web Interface Administration Notebook

Configuring the End-User Web Interface Administration Notebook involves the following tasks:
  • Specifying a primary and secondary application server
  • Specifying port numbers for each application server
  • Testing connections to the two ports

Because users of End-User Web Interface Administration Notebook can be anyone with an Internet browser, you should consider security and firewall configuration. For more information, see the Tivoli Service Desk System Administrator Guide concerning application servers.


Tasks

Specifying an application server

You must specify primary and secondary application servers to which End-User Web Interface Administration Notebook users can submit their problems.

To specify an application server:

  1. From the Primary App Server box, type the name of the first application server to which users should submit their request.
  2. From the Secondary App Server box, type the name of the second application server to which users should submit their request.

Note: Make sure you test your application server connections before updating the server configuration.

Testing an application server connection

You should test the connectivity of End-User Web Interface Administration Notebook requests before updating the server configuration.

To test an application server connection:

  1. In the Port boxes, type a port number for each of your primary and secondary application servers.
  2. Choose Ping.
  3. If the connection is:
    • Successful, choose Update.
    • Unsuccessful, type another port number and test the connection again.