Overview |
|
Tasks |
|
Included with |
Tivoli Problem Management |
What is Quick contact? |
Your organization may track information for many
people.
You may need to locate a specific person in order to finish the Contact
Information section of call
registration. To do this you may, use the Quick Contact dialog box to find contacts in
the Tivoli Service Desk database. To access the Quick Contact dialog box, Choose the browse button next to the last name on the Call Registration dialog box. |
Multi-Customer
Data
|
If your Tivoli Service Desk system is secured under multi-customer data support, you can search only for people belonging to organizations associated with your user ID. Access to data in a secured Tivoli Service Desk system is restricted by organization. |
Finding a contact |
In the Contact Search
section of the Quick Contact dialog box, you can narrow your search by specifying
identifying information in the boxes. Wildcards: You can use any combination of characters and wildcards in the text boxes. For example, you can type the beginning characters of a name in the Last Name box, followed by an asterisk (*). Tip: To display a list of all contacts, leave all the boxes blank. To search for contacts, do the following steps in the Contact Search section:
|