Overview |
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Tasks |
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Included with |
Tivoli Service Desk |
Multi-customer data support |
Multi-customer data support is an optional
feature of Tivoli Service Desk. It maintains data security and confidentiality for each organization
supported in Tivoli
Service Desk. The Tivoli Service Desk administrator decides whether or not to
implement this feature and segment data by organization within a single Tivoli Service
Desk database. Multi-customer data support provides these benefits:
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Organizations and data segmentation |
Organizations are the identifiers used to
segment data and to define access rights to data. Organizations can be groups of contacts,
companies, lines of business, or business divisions. The Tivoli Service Desk administrator assigns each user the ability to support certain organizations. TSD users can view data for each organization they support. All the organizations with which a TSD user is allowed to interact constitute the security domain for the user. TSD users cannot view protected data that falls outside their security domain. |
Types of data secured |
Multi-customer data support controls access to these data types: |
More information |
For a detailed explanation of multi-customer data support, see the Tivoli Service Desk 6.0 Administrator's Guide. |
Enabling multi-customer data support |
The process of enabling multi-customer data
support in a TSD installation is discussed in detail in the Tivoli Service Desk 6.0
Administrator's Guide. In brief, the process involves:
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Ongoing tasks |
After
the TSD administrator enables multi-customer data support, the following tasks are
performed on an ongoing basis:
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