Overview |
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Tasks |
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Included with |
Tivoli Problem Management |
What problem causes do |
Problem causes indicate the underlying cause of a problem such as user error, hardware breakdown or inadequate training. Problem causes can be used to classify problems on reports. |
How problem causes are assigned |
Help desks analysts can assign a problem cause in the Call Registration dialog box. |
Default problem causes |
Tivoli Problem Management ships with a default set of problem causes. You can modify these default causes or create your own. |
Add Cause dialog box |
Add your own problem
causes to the set of default problem causes shipped with Tivoli
Problem Management in the Add Problem Cause dialog box. See Adding a problem cause. To access the Add Problem Cause dialog box:
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Edit Cause dialog box |
Use the Edit Problem Cause dialog box to modify
both the problem
causes included in Tivoli
Problem Management and the problem causes you create. For more information, see
Editing a problem cause. To access the Edit Problem cause dialog box:
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Adding a problem cause |
You can add new problem
causes to Tivoli
Problem Management. To add a problem cause:
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Editing a problem cause |
You can modify
both the problem
causes included in Tivoli
Problem Management and the problem causes you create. To edit a problem cause:
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Deleting a problem cause |
You can delete problem
causes even if they appear on existing problems.
Help desk analysts can not select deleted problem causes as a search criteria in Inquiry
dialog boxes, but they can use SQL searches to find these problems, if needed. To delete a problem cause:
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