Transferring a
Problem |
To transfer a problem, perform the following
steps:
- In the Recipient box, specify which user or group should receive the transferred problem
in one of the following ways:
- Type the user or group name.
- Select from users list.
- To notify the recipient that a problem has been transferred to him or her, select the
Send Notification check box.
- To change the way the notice is handled, choose Notification
Options.
Note: Notification Options is not available unless you select the Send
Notification check box.
- In the Transfer Problem dialog box, choose OK.
Result: If you select the Send Notifications check box, the recipient
is notified that a problem has been transferred to him or her. The transferred problem
continues to appear in the Work with Problems dialog box of the
sender until the recipient assumes ownership. Depending on your configuration, this can
occur at the moment of transfer. |