Overview |
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Tasks |
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Included with |
Tivoli Problem Management |
Component |
Component is the second level of the SCIM hierarchy. Components are the basic building blocks of systems. A component is a general category of devices, such as monitors, CPUs, and printers. |
SCIM hierarchy overview |
This help topic covers the maintenance of components as one part of the SCIM. For more information on designing and using the SCIM hierarchy, see Maintaining the SCIM hierarchy. |
Work with Component dialog box |
Use the Work with Component dialog box to
maintain components
for the Tivoli Problem Management SCIM hierarchy. To access the Work with Component dialog box:
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Add Component dialog box |
After you have defined a system,
use the Add Component dialog box to add the components
that belong to that system. See Adding a component. To access the Add Component dialog box:
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Edit Component dialog box |
Use the Edit Component dialog box when you want
to change a component ID, problem type, or description. See Editing
a component. To access the Edit Component dialog box:
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View Component dialog box |
Check the details of a component
at either the Work with Component dialog box
or View Component dialog box. You cannot make changes when you are viewing a component.
For more information, see Viewing a component. To access the View Component dialog box:
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Adding a component |
Components
belong to systems.
A system can have one or more components. After you define a system, you can add the
components that belong to that system. To add a component:
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Editing a component |
You can edit a
component when you want to change a component ID, problem type, or description. Note: The component ID is the primary record key. You can change a component ID only if it is not referenced anywhere else. Adding items to a component references the component ID. After you do this, you cannot change the component ID. To edit a component:
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Viewing a component |
You can check the
details of a component
at either the Work with Component dialog box
or View Component dialog box. You cannot make
changes when you are viewing a component. To view a component:
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Deleting a component |
You can delete a component
when your help desk no longer supports any of the products identified by the items
and modules
belonging to the component. When you delete a component, you also delete all the items and
modules that are part of the component. This does not cause errors in existing problem
records where the SCIM
contains the deleted component. To search for a problem record containing deleted SCIM
information, however, you must use a Search dialog box, instead
of the simpler Inquiry
dialog box. For more information on searching for problem records or defining an SQL
query, see Searching and Inquiring. To delete a component:
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Searching for a component |
If you cannot easily locate a component
in the Work with Component dialog box, you
can perform an SQL
search. To search for a component:
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