Viewing Associated Changes


Overview

Tasks

Included with

Tivoli Asset Management


Overview

About associated changes

In Tivoli Change Management, when a user creates a change, he or she can specify modifications to one or more asset records, which are applied when the change is marked complete. In Tivoli Change Management, when a user marks a change complete, the corresponding modifications to the asset record are applied and a Modified by Change event is added to the asset's list of completed events.

If you use Tivoli Asset Management with Tivoli Change Management, you can view any changes associated with an asset. You view change information in the Change dialog box.

Change dialog box

The Change dialog box contains tabs with the following information::
Tab Description
General Contains general information on the change, such as name, planned start and end dates, actual start and end dates, and requester and location information.
Cost Reflects the cost center that the change is charged to, type of currency used to pay for the change, and actual and estimated amounts for fixed and labor costs.
Reasons Various reasons for the change. Categories include:
  • Risk. List of consequences if the change is not implemented.
  • Backout. List of circumstances that would cancel the change from being implemented.
  • Special Needs. Any unusual issues to be addressed for the change to be implemented.
  • Business. Typical business requirements for the change.
Approvals A list of qualified approvers of a change, such as a manager. Information includes an approvers priority over other approvers, name, type of approval provided (such as email or written notification),
Assets The effects of the change on various assets. Such as the amount of disk space left on a computer after an operating system upgrade.
Impacts Unlike assets, Impacts are the effects of the change on IT personnel. Categories include:
  • Impact Code (High, Medium, Low).
  • Description.
  • Notify Impact.
  • Notify Help Desk.
  • Days.
Tasks Tasks needed to implement the change. Categories include:
  • Task name.
  • Percent Complete.
  • Start and End Date.
  • Start and End Time.
  • Description.
Problem Problems occurring while trying to implement the change.
Activity Information on this screen is a "child" of tasks. For example, if a task is to provide a new employee with a new computer, an activity of that task might be to create a new purchase order for the computer.

You can access the Change dialog box from any of the following dialog boxes:

If you use the Quick Find Assets dialog box or the Asset List dialog box, you can view all the changes associated with a group of assets (those assets that appear in the Assets table as the result of your search criteria), or you can select a single asset and view its associated changes.

If you use the View Asset dialog box or the Edit Asset dialog box, you can view changes associated with the current asset.


Tasks

Viewing associated changes for a group of assets

To view associated changes for a group of assets:
  1. Do one of the following:
    • Open the Quick Find Assets dialog box and specify search criteria. (For instructions, see Finding Assets with Quick Find.)
      Result: If any assets match your search criteria, they appear in the Assets table.
    • Open the Advanced Asset Search dialog box and specify search criteria. (For instructions, see Finding Assets with Advanced Find.).
      Result: If any assets match your search criteria, the Asset List dialog box appears, with the assets displayed in the Assets table.
  2. Choose Changes.
    Result: The View Type dialog box appears, providing two options:
    • For all listed assets. This option enables you to view associated changes for all the assets in the Assets table.
    • For selected asset. This option enables you to view associated changes for the currently selected asset in the Assets table.
  3. Select the For all listed assets option, then choose OK.
    Result: The Associated Changes dialog box appears, showing all changes associated with all the listed assets. You can now view details about any of these changes.
  4. From the Changes table, select a change.
  5. Choose View.
    Result: The Change dialog box appears, displaying details about the selected change.
  6. Choose Close.
    Result: The Associated Changes dialog box appears.
  7. Repeat steps 4 - 6 for each additional change you want to view.
  8. When you finish viewing changes, choose Close.
    Result: The Associated Changes dialog box closes, returning you to either the Quick Find Assets dialog box or the Asset List dialog box.

Viewing associated changes for a single asset

To view associated changes for a single asset, using the Quick Find Assets or Asset List dialog box:
  1. Do one of the following:
    • Open the Quick Find Assets dialog box and specify search criteria. (For instructions, see Finding Assets with Quick Find.)
      Result: If any assets match your search criteria, they appear in the Assets table.
    • Open the Advanced Asset Search dialog box and specify search criteria. (For instructions, see Finding Assets with Advanced Find.).
      Result: If any assets match your search criteria, the Asset List dialog box appears, with the assets displayed in the Assets table.
  2. Choose Changes.
    Result: The View Type dialog box appears, providing two options:
    1. For all listed assets. This option enables you to view associated changes for all the assets in the Assets table.
    2. For selected asset. This option enables you to view associated changes for the currently selected asset in the Assets table.
  3. Select the For selected asset option, then choose OK.
    Result: The Associated Changes dialog box appears, showing all changes associated with the selected asset. You can now view details about any of these changes.
  4. From the Changes table, select a change.
  5. Choose View.
    Result: The Change dialog box appears, displaying details about the selected change.
  6. Choose Close.
    Result: The Associated Changes dialog box appears.
  7. Repeat steps 4 - 6 for each additional change you want to view.
  8. When you finish viewing changes, choose Close.
    Result: The Associated Changes dialog box closes, returning you to either the Quick Find Assets dialog box or the Asset List dialog box.

To view associated changes for a single asset, using the Edit Asset or View Asset dialog box:

  1. In either the Quick Find Assets or Asset List dialog box, select an asset, then choose Edit or View.
    Result: The Edit Asset or View Asset dialog box opens.
  2. Choose the Changes tab.
    Result: The Changes tab appears, showing all changes associated with the current asset.
  3. In the Associated Changes table, select a change.
  4. Choose View.
    Result: The Change dialog box appears, displaying details about the selected change.
  5. Choose Close.
    Result: The Change dialog box closes, returning you to either the Edit Asset or View Asset dialog box.