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The Distributed Data Manager Tracking Utility is
an application included with Tivoli Problem Management that you can use to resolve
problems with transactions to remote sites. You can perform the following using the
Distributed Data Manager Tracking Utility:
- View the REMOTE_WORK records at your site or any remote site
- View the REMOTE_TASKS record(s) associated with a REMOTE_WORK record at your site or any
remote site
- View LOCAL_WORK records at your site or any remote site
- Retry a REMOTE_TASKS record, or all REMOTE_TASKS records associated with a REMOTE_WORK
record at the local site
- Retry all REMOTE_TASKS records at the local site
- Delete a REMOTE_TASKS record, or all REMOTE_TASKS records associated with a REMOTE_WORK
record at the local site
- Delete a LOCAL_WORK record at the local site
For more information about remote transactions, see Understanding
Distributed Data Manager Remote Transactions and Distributed Data Manager remote
transaction type help topics. |
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The Distributed Data Manager Tracking Utility
dialog box displays the control table records at your site, or retrieves and displays the
control tables from any remote site in the enterprise. To access the Distributed Data
Manager Tracking Utility dialog box:
- In the Application Server dialog box, choose Remote Work/Tasks.
Result: The Distributed Data Manager Tracking Utility dialog box appears.
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The
Remote Work Data dialog box |
The upper area of the Remote Work Data dialog
box displays data for the REMOTE_WORK record, while the lower area displays the data for
the selected REMOTE_TASK record. To access the Remote Work Data dialog box:
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When you start the Distributed Data Manager
Tracking Utility, by default the REMOTE_WORK and LOCAL_WORK records for your site are
displayed. You can display the REMOTE_TASKS records associated with the REMOTE_WORK record
to determine whether the records have pending or failed status. To view a REMOTE_TASKS
record at your site:
- Under Remote Work/Tasks, double-click the REMOTE_WORK record that contains the
REMOTE_TASKS record(s) you want to display.
Result: The REMOTE_TASKS record(s) associated with the REMOTE_WORK record
are appear in the table.
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You can view the control table records at the
other sites in your enterprise. Requesting control table records from a remote site is a
way to determine whether the application server at the remote site and your enterprise
network are operating properly. Consider performing this procedure periodically to ensure
successful transactions to remote sites. To display control table records for a remote
site:
- From the Site list, select a remote site.
Result: The Distributed Data Manager Tracking Utility message appears.
- One of the following occurs:
- If the application server at the remote site and your enterprise network are operating
properly, the REMOTE_WORK records for the remote site appear in the Distributed Data
Manager Tracking Utility dialog box. If you want to view the REMOTE_TASKS record(s)
associated with the REMOTE_WORK record, double-click the REMOTE_WORK record. Note that you
can only view control table records at remote sites. Otherwise, continue with step 4.
- If the application server at the remote site or your enterprise network are not
operating properly, an error message appears. This message indicates that transactions to
the remote site should not occur until the situation is resolved.
- Choose OK.
Result: The message closes and the Distributed Data Manager Tracking
Utility dialog box displays the control table records for your site.
- If you want to view control table records at another remote site, repeat steps 1 and 2.
Otherwise, choose Close.
Result: The Tivoli Service Desk appears.
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To view the data in a REMOTE_WORK record and
associated REMOTE_TASKS record(s):
- From the Remote Work/Tasks table, select the REMOTE_WORK record or the REMOTE_TASKS
record whose data you want to view.
- Choose View.
Result: The Remote
Work Data dialog box appears.
- If there are other REMOTE_TASKS records associated with the REMOTE_WORK record, and you
want to view the REMOTE_TASKS record data, select the site from the RCV_Site list.
Otherwise, go to step 4.
Result: The REMOTE_TASKS record data for the site you selected appears in
the REMOTE_TASKS record data area of the Remote Work Data dialog box.
- Choose Close.
Result: The Distributed Data Manager Tracking Utility dialog box appears.
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You can retry a REMOTE_TASKS record that is new,
pending, or has failed. In this manner, you can retry a new, failed, or pending
REMOTE_TASK record immediately, rather than waiting for Distributed Data Manager to retry
the transaction. Note: You can only retry REMOTE_TASKS records at your
site.
To retry a REMOTE_TASKS record:
- From the table under Remote Work/Tasks, double-click the REMOTE_WORK record that
contains the REMOTE_TASKS record you want to retry.
Result: All REMOTE_TASKS records associated with the REMOTE_WORK record
appear immediately below the REMOTE_WORK record in the table under Remote Work/Tasks.
- From the table, select the REMOTE_TASKS record you want to retry.
- Choose Retry.
Result: The Retry Task message appears.
- Choose Yes.
- Result: Distributed Data Manager immediately retries the REMOTE_TASKS
record.
- Choose Refresh.
- Double-click the REMOTE_WORK record to display the result of the retried remote task.
Result: The Distributed Data Manager Tracking Utility dialog box displays
the result of the retried REMOTE_TASKS record in the table under Remote Work/Tasks.
Note: If the REMOTE_TASKS record is processed successfully, the
REMOTE_TASKS record does not appear.
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When you retry a REMOTE_WORK record, you
automatically retry all the REMOTE_TASKS records associated with the REMOTE_WORK record. Note:
You can only retry REMOTE_WORK records at your site.
To retry a REMOTE_WORK record:
- From the table under Remote Work/Tasks, select the REMOTE_WORK record you want to retry.
- Choose Retry.
Result: The Retry Work message appears.
- Choose Yes.
Result: Distributed Data Manager retries all REMOTE_TASKS records
associated with the REMOTE_WORK record.
- Choose Refresh.
- Double-click the REMOTE_WORK record.
Result: The Distributed Data Manager Tracking Utility dialog box displays
the result of the retried REMOTE_TASKS records in the table under Remote Work/Tasks.
Note: If all REMOTE_TASKS records are processed successfully, the
REMOTE_WORK record does not appear.
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You can retry all REMOTE_TASKS records of every
REMOTE_WORK record displayed in the table under Remote Work/Tasks at once. To retry all
REMOTE_TASKS records:
- From the table under Remote Work/Tasks, select a REMOTE_TASKS record.
- Choose Retry All.
Result: The Retry All Work message appears.
- Choose Yes.
Result: Distributed Data Manager retries all REMOTE_TASKS records.
- Choose Refresh.
- Double-click a REMOTE_WORK record to display the result of a retried REMOTE_TASKS
record.
Result: The Distributed Data Manager Tracking Utility dialog box displays
the result of the retried REMOTE_TASKS records in the table under Remote Work/Tasks.
Note: REMOTE_TASKS records that are processed successfully do not appear.
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You can delete a REMOTE_TASKS record, such as a
failed problem transfer to a remote site, that you no longer want Distributed Data Manager
to automatically retry. To delete a REMOTE_TASKS record:
- From the table under Remote Work/Tasks, select a REMOTE_TASKS record you want to delete.
- Choose Delete.
Result: The Delete Remote Task message appears.
- Choose Yes.
Result: One of the following occurs:
- If the REMOTE_TASKS record is not a problem transfer to a remote site, the REMOTE_TASKS
record is deleted.
- If the REMOTE_TASKS record is a problem transfer to a remote site, an Information
message appears.
- Choose OK.
Result: The REMOTE_TASKS record is deleted.
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When you delete a REMOTE_WORK record, all
REMOTE_TASKS records associated with the REMOTE_WORK record are deleted as well. Note:
You can delete REMOTE_WORK records only at your site.
To delete a REMOTE_WORK record:
- From the table under Remote Work/Tasks, select a REMOTE_WORK record you want to delete.
- Choose Delete.
Result: The Delete Remote Work message appears.
- Choose Yes.
Result: The REMOTE_WORK record and all associated REMOTE_TASKS records
are deleted.
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You can delete a LOCAL_WORK record at your site. Caution:
If you delete a LOCAL_WORK record, the remote site will not receive an acknowledgment of
the success or failure of the transaction performed at your site.
To delete a LOCAL_WORK record:
- From the table under Local Work, select the LOCAL_WORK record you want to delete.
- Choose Delete.
Result: The Delete Local Work message appears.
- Choose Yes.
Result: The LOCAL_WORK record is deleted.
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