Configuring Notifications


Overview

Included with

Tivoli Service Desk

Overview

Notifications

Users can send messages to each other using Tivoli Service Desk. These messages are called notifications. Also, certain events in TSD can generate automatic messages to TSD users. Automatic notifications can be generated by problem escalation in Tivoli Problem Management or changes and change impacts in Tivoli Change Management. For more information on notifications, see Notifications and Alarms.

Notification requirements

To enable users or groups to receive non-alarm notifications from an external messaging system such as e-mail, pager, or fax, the system administrator must configure these non-alarm notification methods, then assign them to the users and groups in the Notification Options dialog box.

Note: By default, all Tivoli Service Desk users and groups can receive alarms. You do not need to configure alarms as a notification method for users or groups.

Notification Options dialog box

You use the Notification Options dialog box to configure notification methods and assign them to users and groups.

The Notifications Option dialog box has three tabs:

Tab Function
Methods Configure non-alarm notification methods. See Adding non-alarm notification methods, Editing non-alarm notification methods, or Deleting non-alarm notification methods.
User Assign non-alarm notification methods to users. See Maintaining Notification Methods for Users or Groups.
Group Assign non-alarm notification methods to groups. See Maintaining Notification Methods for Users or Groups.

To access the Notification Options dialog box, do one of the following:

  • If you are using the Problem Management Administrator profile, from the Configuration menu, choose Notifications.
  • If you are using the Tivoli Service Desk Administrator profile, from the Problem Management menu, choose Notifications.
  • From the Help menu, choose Your System Profile and follow the instructions under Configure Notifications.