Overview |
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Tasks |
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Included with |
Tivoli Service Desk |
What action groups do |
Action groups are collections of related system actions. Action groups define which system actions are available to the users and groups assigned to a profile. Action groups also control which .kb files are parsed and loaded at run time. Only the .kb files referenced in the main .kb file of each action group are parsed and loaded. Each profile contains one or more action groups. |
Using action groups |
You can assign any action group to any profile to grant access to specific system actions for designated users and groups. |
System-defined action groups |
The action groups included with Tivoli
Service Desk are composed of groups of system actions that are interdependent. For
this reason, and because adding system actions to an action group may require
customizations, system-defined action groups cannot be modified. Tip: You can modify an action group copied from a system-defined action group. See Copying an action group. Note: System-defined action groups are indicated by the System Defined check box on the System Actions tab. When you select a system-defined action group, the System Defined check box is automatically selected. |
Custom action groups |
For customizations, it is best to create your own main .kb file and an action group that contains your custom routines. |
Adding an action group |
Create an action
group when you want to add custom routines to Tivoli
Service Desk. To add an action group:
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Copying an action group |
Copy an action
group when you want to base a new action group on an existing action group. You can
copy any action group, even system-defined ones. To copy an action group:
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Editing an action group |
You cannot edit any of the system-defined action
groups supplied with Tivoli
Service Desk. You can edit only the action
groups that you create. For these groups, you can:
To edit an action group:
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Deleting an action group |
You remove an action
group from Tivoli
Service Desk by deleting it. You can delete only the action groups that you create.
You cannot delete any of the system-defined action groups supplied with Tivoli Service
Desk. Caution: If you delete an action group that is assigned to a profile, the action group is immediately removed from the profile. To delete an action group:
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