Overview |
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Tasks |
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Included with |
Tivoli Problem Management |
Notification methods |
Tivoli Service Desk users can send notifications to users or groups via any of their assigned notification methods. |
Default notification method |
The default notification method is used when notifications are sent automatically as the result of an event, such as problem escalation. If you do not specify a default notification method for a user or group, then Alarms becomes the default notification method. |
Add User Notification dialog box |
Use the Add User Notification dialog box to
assign a notification method to a user. For more information, see Adding a user or group notification method. To access the Add User Notification dialog box:
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Edit User Notification dialog box |
Use the Edit User Notification dialog box to
change a notification method assignment. For more information, see Editing a user or group notification method. To access the Edit User Notification dialog box:
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Add Group Notification dialog box |
Use the Add Group Notification dialog box to
assign a notification method to a group. For more information, see Adding a user or group notification method. To access the Add Group Notification dialog box:
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Edit Group Notification dialog box |
Use the Edit Group Notification dialog box to
change a notification method assignment. For more information, see Editing a user or group notification method. To access the Edit Group Notification dialog box:
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Configuring user and group notification methods |
You determine which notification methods are
used to contact users or groups. There are two ways you can assign notification methods to users:
There are also two ways you can assign notification methods to groups:
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Adding a user or group notification method |
You can configure more than one non-alarm
notification method for each user or group. For example, a user or group can receive
non-alarm notifications from a beeper or e-mail system. Another user or group might prefer
to be notified by e-mail or fax. To add a user or group notification method:
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Editing a user or group notification method |
You can change only the address and default
notification status of any non-alarm notification method assigned to a user or group. If you want to change the type of notification method assigned to a user or group, assign a new non-alarm notification method to the user or group, then delete the old notification method assigned to this user or group. To edit a user or group notification method:
Note: For further instructions, see Adding a user or group notification method. |
Deleting a user or group notification method |
You can delete any non-alarm notification method
assigned to any user or group. To delete a user or group notification method:
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