Overview |
|
Tasks |
|
Included with |
Tivoli Problem Management |
Item |
Item is the third level in the SCIM hierarchy. Items are specific brands and models of products. |
SCIM hierarchy overview |
This help topic covers the maintenance of items as one part of the SCIM. For more information on designing and using the SCIM hierarchy, see Maintaining the SCIM hierarchy. |
Work with Item dialog box |
Use the Work with Item dialog box to maintain items
for the Tivoli Problem Management SCIM hierarchy. See Maintaining
Items. To access the Work with Items dialog box,
|
Add Item dialog box |
Use the Add Item dialog box to add items
that define the specific brands or models of the products you support. After you have
defined a component,
you can add the items that belong to that component. For more information, see Adding an item. To access the Add Item dialog box:
|
Edit Item dialog box |
Use the Edit Item dialog box to change an item
ID, vendor, part number, manufacturer name, or description. For more information, see Editing an item. To access the Edit Item dialog box:
|
View Item dialog box |
Check the details of an item
at either the Work with Item or the View Item dialog box. You cannot make changes when you
are viewing an item. For more information, see Viewing
an item. To access the View Item dialog box:
|
Adding an item |
Use items
to define the specific brands or models of the products you support. After you have
defined a component,
use the Add Item dialog box to add the items that belong to that component. To add an item:
|
Editing an item |
Use the Edit Item dialog
box to change an item
ID, vendor, part number, manufacturer name, or description. Note: The item ID is the primary record key. You can change an item ID only if it is not referenced anywhere else. Adding modules to an item references the item ID. After you do this, you cannot change the item ID. To edit an item:
|
Viewing an item |
You can check the details
of an item
at either the Work with Item dialog box or the
View Item dialog box. You cannot make changes when you are viewing an item. To view an item:
|
Deleting an item |
You can delete an item
when your help desk no longer supports any of the products identified by the item or the
modules belonging to the item. Deleting an item also deletes all the modules that are part
of the deleted item. This does not cause errors in existing problem records where the SCIM
contains the deleted item. To search for a problem record containing deleted SCIM
information, you must use a Search dialog box, instead of the
simpler Inquiry
dialog box. For more information on searching for problem records or defining an SQL
query,see Searching and Inquiring. To delete an item:
|
Searching for an item |
If you cannot easily locate a specific item
in the Work with Item dialog box, you can perform
an SQL
search. To search for an item:
|