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After a change has been approved, it can be
implemented. Implementation consists of completing the tasks defined by the change
requester or implementer. Many people can be involved in completing tasks. As tasks are
completed, you can remove them from your task list. Once all tasks for the change are
complete, the change is implemented, and you can assign a completed status to the change.
Note: If you know that the requester has used Microsoft Project to
plan a task in your task list, you can update their Microsoft Project link with Tivoli
Change Management. See Scheduling with Microsoft Project. |
The Tasks
dialog box |
You use the Tasks dialog box to edit and view
tasks associated with a change. In addition, you can view the change associated with the
tasks, as well as executing operating system commands for a task. Finally, you can
indicate the completion percentage of a task. To access the Tasks dialog box, do one of
the following:
- If you are using the Tivoli Change Management administrator or user profile, from the
Tasks menu, choose My Tasks.
- If you are using the Tivoli Service Desk administrator, from the Change menu, choose My
Tasks.
- From the Help menu, choose Your System Profile and follow the instructions under My
Tasks.
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You use the Complete Task dialog box to indicate
the completion percentage of a task To access the Complete Task dialog box:
- In the Tasks dialog box, select a task,
then Choose Complete.
Result: The Complete Task dialog box appears.
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When you are designated as a resource for an
approved change, you receive a Task notification a specified number of days before the
task begins. You can learn additional information about a task than furnished by the
Task notification.
To view task information:
- From the Change menu, choose My Tasks.
Result: The Tasks dialog box
appears, displaying all incomplete tasks to which you are assigned as a resource.
- Under Tasks, select the task you want to view.
- Choose View Task.
Result: The Tasks dialog box for the selected task appears.
- Review information about the task. You can also choose Attach
to view files attached to the task.
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As a task resource, you can modify any task
information except the task name and information added by a change model or rule. For
example, you can:
- Add more hours to an estimate
- Supplement a description
- Include additional attached files
Note: If you cannot complete a task that is assigned to you, you can
remove yourself as a resource.
To edit task information:
- From the Change menu, choose My Tasks.
Result: The Tasks dialog box
appears, displaying all incomplete tasks to which you are assigned as a resource.
- Under Tasks, select the task you want to edit.
- Choose Edit Task.
Result: The Tasks dialog box for the selected task appears.
- Edit the task information.
- Choose OK.
Result: The task is saved with the updated information.
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Indicating
progress on a task |
As you work on a task, you can update the
percentage of work that is complete. Tasks must be 100% complete before you remove them
from your task list. To indicate progress on a task:
- From the Change menu, choose My Tasks.
Result: The Tasks dialog box
appears, displaying all incomplete tasks to which you are assigned as a resource.
- Under Tasks, select the task.
- Choose Complete.
Result: The Complete
Task dialog box appears.
- In the Percent Complete box, type a whole number (0 through 100).
- Choose OK.
- Result: The % Complete column in the Task List on the Tasks dialog box
is updated.
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Viewing
the change for a task |
To understand how a task fits into a change, you
can also view the change. To view a change:
- From the Change menu, choose My Tasks.
The Tasks dialog box appears, showing all
incomplete tasks to which you are assigned as a resource.
- Under Tasks, select the task for the change you want to view.
- Choose View Change.
The Change dialog box for the task appears in view mode.
- Use the Change dialog box to view detailed information about the change.
Note: You can also choose Attach to view files
attached to the change.
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Executing
system commands for a task |
You might find that a task assigned to you has
an associated operating system command. Requesters often associate operating system
commands with tasks to automate and simplify the process of completing the task. For
example, if your task is to update the word processing software for your organization, you
could have an operating system command that replaces all copies of the old software on the
network with the latest version. Associated operating system commands have two Execute
options:
- At Beginning
You can execute the command at any time.
- At End
You can only execute the command when the task is 100% complete.
To execute an operating system command associated with a task:
- From the Change menu, choose My Tasks.
Result: The Tasks dialog box
appears, showing all incomplete tasks to which you are assigned as a resource.
- Under Tasks, select the task
- Choose Execute.
Result: A message appears.
- Choose OK.
Result: The operating system command is executed.
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Indicating
a change is completed |
The following individuals can indicate a change
is complete:
- Implementers with the TCM Post-Acceptance Change Modification security right
- System administrators
To indicate a change is completed:
- From the Change menu, choose Find Change.
Result: The Find Change dialog box appears.
- Type search criteria in any of the boxes.
If you do not know the spelling of an entry, type the first few characters to list
matching changes or choose the Browse button to display the corresponding data manager and
select your criteria.
Note: To list all changes, leave all boxes empty. The Open Changes Only
box is selected by default.
- Choose OK.
Result: The Changes dialog box appears with
the changes that meet your search criteria.
- Under Changes, select the change you want to indicate is complete.
- Choose Edit.
Result: The General tab of the Change dialog box appears in Edit mode.
- From the Status list, select a completed status.
- Choose OK.
Result: The following occur:
- All specified assets effects are applied.
- The problem status code of all attached problems is updated.
If the problem contains other associated open changes, the user receives a message
indicating the problem is not closed until all associated changes are completed.
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