What are escalation rule types? |
There are five different types of escalation rules. Each escalation type has a unique notification message. You can create multiple escalation rules to control when the escalation notification is sent and who receives it. With each rule, you can select a category and create a condition to limit to what changes a rule applies. |
Understanding escalation for submitted changes that are not approved |
You can escalate changes that are not approved,
but have a status of "Submitted." You can escalate the change to level 1 any
number of days before or after the following:
Escalation to subsequent levels occurs based on the number of days after the previous escalation. For this escalation type, you can send a notification to the following:
Note: If the time is not set, the value set for the Daily Start Time in the Preferences tab of the List Maintenance dialog box is used. |
Understanding escalation for approved changes that are not complete |
You can escalate the change to level one and
send the notification any number of days before or after the following:
Escalation to subsequent levels occurs based on the number of days after the previous escalation. For this escalation type, you can send a notification to the requester, assigned to (implementer), and the change administrator(s). |
Understanding escalation for individual approval that has not been received | You can escalate individual approvals that have
not been received. Each approval escalates independently from other approvals. You can
escalate the approval any number of days before or after the following:
Escalation to subsequent levels occurs based on the number of days after the previous escalation. For this escalation type, you can send notifications to the following:
Notifications are sent for each approval that has not been received. |
Understanding escalation for tasks that have not started | You can escalate tasks of approved changes that
have not started (0% complete) any number of days before or after the following:
Escalation to subsequent levels occurs based on the number of days after the previous escalation. For this escalation type, you can notify the following:
|
Understanding escalation for started tasks that are not complete | You can escalate tasks of approved changes that
have started, but that are still not 100% complete. Tasks must be greater than 0% complete
to be escalated. You can escalate the task any number of days before or after the
following:
Escalation to subsequent levels occurs based on the number of days after the previous escalation. For this escalation type, you can send notifications to the following:
|