Box |
Description |
Call ID |
Unique number automatically generated by Tivoli
Problem Management that identifies the call |
Caller ID |
ID of the person initiating the call |
First Name |
Name of the caller |
Middle Name |
Last Name |
Caller Phone |
Telephone number of the caller |
Call Date |
Date the call came in |
Call Time |
Time of day that the call came in |
Ending Date |
Date the call ended. Tivoli Problem Management
fully supports 24-hour operations by allowing calls and other sorts of activities to span
multiple days |
Ending Time |
The time of day that the call ended |
Originating Site |
The originating site of the TPM analyst |
Description |
Brief explanation of the call |
Initial User |
Help desk analyst who took the call |
Location ID |
ID of the location initiating the call |
Location Name |
Name of the location initiating the call |
Severity |
Severity level assigned to the call |
Call Code |
Initial status of the call |
System |
System causing the caller's problem |
Component |
Component causing the caller's problem |
Item |
Item causing the caller's problem |
Module |
Module causing the caller's problem |
Problem Type |
Category of the problem prompting the call |
Inventory |
The inventory ID |