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The Work With Calendars dialog box lists all SLA
calendars. An SLA calendar determines what the active hours are for an SLA term. An active
SLA term will only age or escalate during the specified hours, such as during business
hours. The SLA calendar represents up to one year, configured in 15-minute periods. You
can create as many different calendars as needed, but only one calendar can be applied to
an SLA term. The Work With Calendars dialog box also includes controls for creating,
editing, viewing, and deleting calendars. See Working with
Calendars for more information on calendars. |