Overview |
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Tasks |
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Included with |
Tivoli Service Desk |
The SLA Viewer |
The SLA Viewer is a stand-alone application that monitors the status of all active SLA terms. When an active SLA is selected in the active SLA list of the SLA Viewer, the detail notebok will be populated with the appropriate Problem and Term data, providing the user with a complete picture of their current status. |
Accessing the SLA Viewer | You access the SLA Viewer as a separate
application. To access the SLA Viewer:
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