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To create a new change, you specify the
following required information on the General tab
of the Change dialog box:
- Name of the change
- Status
- Category
You can also specify the following information to assist others in approving or
implementing the change on the General tab:
- Actual and planned start dates
- Actual and planned start times
- Actual and planned end dates
- Actual and planned end times
- Requester information (Requester, organization, location, author)
- Model
- Risk
- Priority
- Assignment
- Description
You can also specify the following additional information about the change:
Tab |
Description |
Cost |
Costs associated with the change |
Reasons |
Reasons for the change |
Approvals |
Approvals needed for the change |
Assets |
Modify assets associated with the change |
Impacts |
Impacts associated with the change |
Tasks |
Tasks to be completed for the change |
Problem |
Attach a problem to a change |
Activity |
Activities that need to be completed to implement the change |
To define general information for a change:
- From the File menu, choose New Change.
or
From the toolbar, choose the New Change button.
Result: The Change dialog box appears.
- In the Name box, type the name of the change or accept the default.
- In the Number box, type a number for the change or accept the default.
- Choose the Calendar button next to the Planned Start boxes to select the planned start
date of the change.
- In the right Planned Start box, type the planned start time of the change, in military
time.
Example: To specify 1:00P.M., type 13:00:00.
- Choose the Calendar button next to the Planned Ending boxes to select the planned end
date of the change.
- In the right Planned Ending box, type the planned end time of the change, in military
time.
Example: To specify 1:00P.M., type 13:00:00.
- In the Requester box, do one of the following:
If you ... |
then ... |
are not the requester for the change |
choose the Browse button to select a requester. |
are the requester for the change |
leave your name in the Requester box. |
- In the Organization box, choose the Browse button to select an organization from the
Organization dialog box.
- Choose the Browse button next to the Location box to select a location for the
requester.
- In the Author box, do one of the following:
If you ... |
then ... |
are not the author for the change |
choose the Browse button to select an author. |
are the author for the change |
leave your name in the Author box. |
- Choose the Browse button next to the Category box to select a Category for the change
from the Change Category
Manager dialog box.
- If one or more models are associated with the change category
you selected in step 12, and a default model is not automatically applied to the change,
do one of the following:
- To have Tivoli Change Management automatically populate the Change dialog box, from the Choose Models dialog box, select a model, and choose Select.
- To not apply any models, from the Models dialog box, choose Bypass, if available.
- From the Status list, select the status of the change.
- From the Risk list, select a risk code.
- In the Priority box, type a priority for the change.
- Do one of the following:
- If you want to specify a group responsible for implementing a change, choose the Browse
button next to the Group box to select the name of the group.
- If you want to specify a user responsible for implementing a change, choose the Browse
button next to the User box to select the name of the user.
- In the Description box, type a detailed description of the change.
- Do one of the following:
- Choose another tab from the Change dialog box and specify
other information about the change.
Note: You can attach a file to the change that provides additional
information about the change. See Including an Attachment.
- Choose OK.
Result: The change is saved and the Tivoli Service Desk window appears.
Note: One or more rules may fire if your system administrator has
configured Tivoli Change Management to do so.
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