Overview |
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Tasks |
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Included with |
Tivoli Change Management user |
Specifying problems |
In Tivoli Problem Management, a problem
is a record of a call received by a help desk analyst. If you use Tivoli Change Management
with Tivoli Problem Management, you can attach a Tivoli Problem
Management problem to a change. When the change is complete, Tivoli Change Management
updates the status code for the associated problem. In addition, you can view and delete a
problem attached to a change. Tivoli Problem Management users can also create a change from a problem. |
Attaching a problem to a change |
You can attach a Tivoli Problem
Management problem to a Tivoli Change Management change. To attach a problem to a change:
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Viewing a problem attached to a change | You can view a Tivoli Problem
Management problem attached to a Tivoli Change Management change. To view a problem attached to a change:
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Deleting a problem attached to a change | You can delete a problem from a
change. When you delete a problem from a change, the problem is no longer associated with
the change. The problem is still stored in the Tivoli Problem Management database. To delete a problem from a change:
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Creating a change from a problem | If you are working in Tivoli Problem
Management, the change requester may be the person who contacted the help desk with a
problem. Note if the name of the caller is not included in the PEOPLE table, the user
(help desk analyst) becomes the requester. If the name of the user is not included in the
PEOPLE table, a message appears and the Requester box in the Change dialog box remains
empty. To create a change from a problem while working in Tivoli Problem Management:
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