Logging On to Tivoli Service Desk


Overview

Tasks

Included with

Tivoli Service Desk

Overview

User ID and password

To use Tivoli Service Desk, you must start the program and log on by providing your user ID (and a password, if required).

A user ID is required for security purposes. It is used to track:

  • Calls and problems in Tivoli Problem Management.
  • Completed events in Tivoli Asset Management.
  • Changes in Tivoli Change Management.

TSD Log On dialog box

The TSD Log On dialog box enables users to access the Tivoli Service Desk suite of applications. After users supply a User ID (and a password, if required) in the TSD Log On dialog box, the Tivoli Service Desk main window appears. For more information, see Logging on.

For information on accessing the TSD Log On dialog box, see Starting Tivoli Service Desk.


Tasks

Logging on

To log on to Tivoli Service Desk:
  1. From the TSD Log On dialog box, in the User ID box, type your user ID.
  2. In the Password box, type your password if one is required.
    Note: Depending on the configuration of your database, the User ID and Password boxes may be case-sensitive. If so, you must type your user ID and password exactly as they were created by your system administrator. If you are not sure which case to use, check with your system administrator.
  3. Choose OK.
    Result: If you typed a valid user ID and password, the Tivoli Service Desk window appears.
    Note: If you did not type a valid user ID and password, an Error message appears. Choose OK and go back to step 2. If you continue having problems after a second attempt to start Tivoli Service Desk, choose Cancel in the TSD Log On dialog box and contact your system administrator.