Adding Work History to a New Call


Overview

Tasks

Included with

Tivoli Problem Management


Overview

Registering a call after working on a problem

If you work on a problem before you register the call, you can register the call and add work history notes in the Call Registration dialog box.

Note: You cannot record time spent when you add work history during call registration. To include the time you spend working offline in the total time spent working on the problem, add work history from the Problem Status dialog box. For more information, see Adding work history.

Accessing Work with Work History dialog box

To access the Work with Work History Dialog Box from the Call Registration dialog box, choose the Work History button.

Tasks

Adding work history during call registration

Perform the following steps to add work history during call registration:
  1. In the Work With Work History dialog box in the Description box, type a description of the work done offline.
  2. In the Start Date box, do one of the following:
    • Type the date you began the offline work.
    • Choose the Start Date Calendar button to select a date.
  3. In the Start Time box, type the time you began the offline work.
  4. In the End Date and End Time boxes, do one of the following:
    • Choose Now to set the End Date and End Time boxes to the current date and time.
    • Choose the End Date Calendar button to select a date. In the End Time box, type the time you finished the offline work.
    • Type the date and time you finished the offline work.
  5. Choose Add.
    Note: Your new work history is displayed in the list.
  6. Choose Close.
  7. Complete Call Registration as you usually would.