Overview |
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Tasks |
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Included with |
Tivoli Problem Management |
System |
System is the top level of the SCIM hierarchy. A system represents a collection of components. Each system has a unique identifier, which is used to designate that system throughout Tivoli Problem Management. A personal computer and a benefits package are both examples of systems. |
SCIM hierarchy overview |
This help topic covers the maintenance of systems as one part of the SCIM. For more information on designing and using the SCIM hierarchy, see Maintaining the SCIM hierarchy. |
Work with System dialog box |
Use the Work with System dialog box to maintain systems
for the Tivoli Problem Management SCIM hierarchy. To access the Work with System dialog box, do one of the following:
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Add System dialog box |
Use the Add System dialog box to add systems
to your SCIM
hierarchy. Add as many systems as necessary to define the products supported by your help
desk analysts. For more information, see Adding a
system. To access the Add System dialog box:
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Edit System dialog box |
Use the Edit System dialog box to change a system
ID or description. For more information, see Editing
a system. To access the Edit System dialog box:
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View System dialog box |
Use the View System dialog box to check the
details of a system.
You cannot make changes when you are viewing a system. For more information, see Viewing a system. To access the View System dialog box:
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Adding a system |
Begin the creation of
the Tivoli Problem Management SCIM hierarchy by adding at least one system.
Add as many systems as necessary to define the products supported by your help desk
analysts. To add a system:
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Editing a system |
Edit a system
when you want to change a system ID or description. Note: The system ID is the primary record key. You can change a system ID only if it is not referenced anywhere else. Adding components to a system references the system ID. After you do this, you cannot change the system ID. To edit a system:
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Viewing a system |
Check the details of a system
at either the Work with System dialog box or the View System dialog box. You cannot make
changes when you are viewing a system. To view a system:
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Deleting a system |
You can delete a system
when your help desk no longer supports any of the products identified by the components,
items,
and modules
belonging to the system. When you delete a system, you also delete all the components,
items, and modules that are part of the system. This does not cause errors in existing
problem records where the SCIM contains the deleted system. To search for a problem record containing deleted SCIM information, however, you must use a Search dialog box, rather than the simpler Inquiry dialog box. For more information on searching for problem records or defining an SQL query, see Searching and Inquiring. To delete a system:
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Searching for a system |
If you cannot easily locate a specific system
in the Work with System dialog box, you can
perform an SQL
search. To search for a system:
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