Secure Mode


You are running in secure mode if your Tivoli Service Desk installation is configured to use multi-customer data support. Multi-customer data support is the ability to maintain data security and confidentiality for each organization supported in Tivoli Service Desk.

Access to data is controlled by security domains that are defined by organizations. Users are able to view data belonging to organizations within their security domain, while barred from view data belonging to organizations outside their security domain.

The types of data that can be filtered by organization in secure mode include:

For more information, see Multi-Customer Data Support.