Working with Change Categories


Overview

Tasks

Included with

Tivoli Change Management administration

Overview

Working with change categories

You can search, edit, view, and print information about the change categories of your organization. You use the Change Category Manager dialog box to perform these tasks.
The Find Item dialog box You use the Find Item dialog box to search for change categories that do not appear in the Category Hierarchy area of the Change Category Manager dialog box.

To access the Find Item dialog box:

The Print Choice dialog box You use the Print Choice dialog box to select one of the following print options:
  • A view of the change category hierarchy
  • Details of the selected change category

To access the Print Choice Output dialog box:

The Report Attributes Output dialog box You use the Report Attributes Output dialog box to specify the destination and other characteristics of a change category report. You can specify one of the following destinations for the report:
  • Screen
  • Printer
  • File

For all three destinations, you can also specify a maximum number of records you want processed.

To access the Report Attributes Output dialog box:

  • In the Change Category Manager dialog box, choose File, then choose Print, and then choose OK from the Print Choice dialog box.

    Result: The Report Attributes Output dialog box appears.

Tasks

Searching for a change category

You can use the Find command to search for one or more change categories.

To find a change category:

  1. From the Configuration menu, choose Change Categories.
    Result: The Change Category dialog box appears.
  2. From the Edit menu, choose Find.
    Result: The Find Item dialog box appears.
  3. In the box, type a filter string.
    This can be all or part of a change category description or a string containing wildcard characters.
  4. Choose Find.
    Result: A Caution Message appears.
  5. Choose Yes.
  6. One of the following occur:
    • If there is more than one matching category, a list of the matching change categories appears in the Find Items dialog box.
    • If there are no matching categories, a Caution message appears.
      Choose OK.
      Result: The Find Item dialog box appears.

Modifying a change category

You can modify the description of a change category.

Note: You cannot modify the change category code.

To modify a change category:

  1. From the Configuration menu, choose Change Categories.
    Result: The Change Category dialog box appears.
  2. From the Change Category Manager dialog box, choose the Category Detail tab.
    Result: The Category Detail tab appears.
  3. If you want to modify the description of the change category, from the Change Hierarchy area, select the change.
  4. In the Description box, type a new description.
  5. Choose Save.
    Result: The modifications to the change category are saved.

Viewing change category information

You can view the code and description of a change category.

To view change category information:

  1. From the Configuration menu, choose Change Categories.
    Result: The Change Category dialog box appears.
  2. From the Change Category Manager dialog box, choose the Category Detail tab.
    Result: The Category Detail tab appears.
  3. View the data.
  4. Choose Close.
    Result: The Tivoli Service Desk window appears.
Printing change category information You can print information about the change categories or your organization to the screen, printer, or a file.

To print change category information:

  1. From the Configuration menu, choose Change Categories.
    Result: The Change Category Manager dialog box appears.
  2. From the File menu, choose Print.
    Result: The Print Choice dialog box appears.
  3. Do one of the following:
Select this option ... to display ...
View of Hierarchy all levels of the change category hierarchy.
Details of Selected Node the change category code and description, as well as associated model names, descriptions, and status.
  1. Choose OK.
    Result: The Report Attributes Output dialog box appears.
  2. From the Report Output Attributes dialog box, choose a Destination.
    If you choose Printer, type the number of lines per page in the Lines Per Page box, or accept the default 58.
    If you choose File, type the name of the file in Filename box.
  3. Choose Accept.
    Result: One of the following occur:
    • If you chose Screen, the Report Output dialog box appears.
    • If you chose Printer, the information is sent to the printer.
    • If you chose File, the information is saved to the file you specified.