Overview |
|
Tasks | |
Included with | Tivoli Service Desk |
Contracts |
A contract is an agreement with a vendor for purchases, maintenance, leases, warranties, or other services. A contract can be associated with one or more assets, or with an event. |
Contract types |
The system administrator maintains the list of
contract types your company uses for its assets. When users add a contract for an asset,
they select the contract type from this list. The contract types included with Tivoli Service Desk are:
|
Contract statuses |
The system administrator maintains the list of
contract statuses your company uses for its assets.
When users add a contract for an asset, they select the contract status from this list. The contract statuses included with Tivoli Service Desk are:
|
Maintaining contract types |
To add a new
contract type:
You can edit a contract type, even if it is already associated with contracts in the Tivoli Service Desk database. However, when you edit a contract type, it is automatically updated on every contract with which it is associated. To edit a contract type:
You can delete a contract type only if it is not already associated with a contract. To delete a contract type:
|
Maintaining contract statuses |
To add a new
contract status:
You can edit a contract status, even if it is already associated with contracts in the Tivoli Service Desk database. However, when you edit a contract status, it is automatically updated on every contract with which it is associated. To edit a contract status:
You can delete a contract status only if it is not already associated with a contract. To delete a contract status:
|
Printing a list of contract types and statuses |
You can print a list of all the contract types
and statuses in the Tivoli Service Desk database. To print a list of contract types and statuses:
|