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Profiles control which system actions appear in
the menu and toolbar for a user. This control extends to all Tivoli
Service Desk applications. When a user logs in to any of the Tivoli Service Desk
applications, a toolbar and menu appear that correspond to the profile assigned to that
user. The user sees only the menu commands and toolbar buttons belonging to the assigned
profile.
If the user does not have a profile, Tivoli Service Desk uses the profile assigned to
the user's primary group. If this primary group does not have a profile, the system uses
the default system profile.
Warning: If Tivoli Service Desk cannot find a user or group profile
for a user and you have not designated a default system profile, then the user cannot log
in to any of the Tivoli Service Desk applications. |
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Profiles and security rights enable you to
control access to Tivoli Service Desk.
- If a system action does not belong to the profile assigned to a user, you cannot place
it on the menu or toolbar that the user sees.
- If users do not have the required security rights for a system action, they receive an
error message telling them they are not authorized to use this function when they select
the menu command or toolbar button for this system action. See Maintaining
Security Rights and Configuring user
rights.
- Some buttons in certain dialog boxes are available only to users with the appropriate
rights. For more information, see Maintaining Dialog Box Button
Rights.
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Profiles contain:
- Action Groups: An action
group is a collection of related system actions. Each profile contains one or more
action groups. For example, the Tivoli Problem Management Administrator profile contains
the Diagnostic Administration action group which includes all the system actions necessary
to maintain and configure Diagnostic
Aids. See Configuring Action Groups.
- System actions: System
actions invoke Tivoli
Script routines. System actions can also run external applications, such as
word-processing or spreadsheet programs. Security rights can be specified for any system
action. A user must have the required rights in order to invoke a system action. See Configuring System Actions.
- Toolbar: You can create a custom toolbar
for each profile. System actions appear as toolbar buttons on this custom toolbar. See Configuring Toolbar Buttons.
- Menus: You can also create custom menus
for each profile. System actions appear as menu commands. You specify the order of the
menus and the names of the menus and commands. See Configuring Menu
Items.
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You can assign a profile to any of the users or
groups who access Tivoli Service Desk applications. Users or groups assigned to the same
profile see the same Tivoli Service desk menu and toolbar. |
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You can designate one of the profiles as the default system profile. The default system
profile defines toolbars and menus for all users and groups that are not assigned a
specific profile. A default system profile is not required. A default system profile
enables users who do not have a user or group profile to log in to Tivoli Service Desk
applications.
Note: Only one profile can be designated as the default system
profile. If you have already designated a default system profile and select and save a
second profile as the default, the Default System Profile check box is automatically
cleared on the first profile. |
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Tivoli Service Desk includes profiles which you
can assign to users and groups. These system-defined profiles include pre-defined menus
and toolbars. |
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Before you can access system administrator
functions in Tivoli Service Desk, you must assign yourself the appropriate administrative
profile. This enables you to log in to Tivoli Service Desk and ensures that the necessary
system administration menu commands and toolbar buttons are available. |
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The following steps are a broad outline of the
process used to create new profiles. To create a new profile:
- Determine what you want the user or group to be able to do.
- Determine which system actions enable users to do this.
- If any of these system actions do not already exist, add any new system actions needed.
Note: The System
Actions tab of the Profile
Configuration dialog box lists all the system actions included in the Tivoli Service
Desk applications installed on your system. You need to create system actions only to run
external applications or custom (Tivoli
Script) routines.
- If the system actions do not already belong to an action group, add the system actions
to an action group created by you.
Note: You can add system actions only to the action groups that you
create. You cannot add system actions to any of the standard action groups included with
Tivoli Service Desk.
- Give the new profile a name.
- Add the necessary action groups to the profile you want to use for this user or group.
- Assign users or groups to the profile.
- Add the new profile to the list of available profiles.
- Create a custom toolbar and menu. Associate the new toolbar and menu with the new
profile and save the toolbar and menu.
Note: You can base your custom toolbar and menu on those included with
Tivoli Service Desk.
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If none of the standard profiles
correspond to the job descriptions of a particular user or group of users, you can add
your own profiles. Before you start to add a profile, see the process overview in Creating new profiles. If you want to base your new
profile on an existing profile, see Copying a
profile. To add a profile:
- In the Profile Configuration
dialog box, choose the Profiles tab.
- To clear the boxes for data entry, in the Profiles tab, choose Clear.
- Choose the General
tab.
- In the Profile Name box, type the name you want to assign
to this profile.
This is a short, descriptive name by which a profile is identified in Tivoli
Service Desk.
- Do you want to designate this profile as the default system profile?
- Do you want to add an action group to the profile?
Note: Multiple action groups can be assigned to one profile.
- Do you want to assign a user to this profile?
Note: A user can be assigned to only one profile. The last assigned
profile becomes the default profile for the user and the user is removed from any other
profile.
- If yes, from the Type list, select User, then do one of the
following:
- If no, go to the next step.
- Do you want to assign a group to this profile?
Note: A group can be assigned to only one profile. The last assigned
profile becomes the default profile for the group and the group is removed from any other
profile.
- If yes, from the Type list, select Group, then do one of the following:
- If no, go to the next step.
- In the Profiles
tab, choose Add.
Note: To configure the menu or toolbar buttons associated with a
profile, see Configuring Menu Items or Configuring
Toolbar Buttons. |
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You can base a new profile on an existing
profile if you start by copying an existing profile. To copy a profile:
- In the Profile Configuration
dialog box, select the profile you want
to copy.
- Choose the General
tab.
- In the Profile Name box, type the name you want to assign to the new profile.
This is a short, descriptive name by which a profile is identified in Tivoli Service Desk.
- In the Profiles tab, choose Add.
Result: The new profile appears in the Profiles list in the Profiles tab.
The action groups, toolbar buttons, and menu items are copied from the source profile to
the new profile. However, the user and group IDs in the Assignments list and the selection
in the Default System Profile check box in the General tab are not copied to the new
profile. To make changes to the new profile, see Editing a
profile.
Note: To edit the menu or toolbar buttons associated with a profile,
see Configuring Menu Items or Configuring
Toolbar Buttons. |
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You can edit both the standard profiles
distributed with Tivoli
Service Desk and the profiles you create. You can:
You can assign action groups, users, or groups to a profile or remove them from a
profile. You can also designate a default system profile or rename a profile.
To edit a profile:
- In the Profile Configuration
dialog box, select the profile you want
to edit.
- Choose the General
tab.
- Do you want to change the profile name?
This is a short, descriptive name by which a profile is identified in Tivoli Service Desk.
- If yes, in the Profile Name box, type the new name for this profile.
- If no, go to the next step.
- Do you want to designate this profile as the default system profile?
- If yes, select the Default System Profile check box.
- If no, clear the Default System Profile check box, if necessary.
- Do you want to add an action
group to this profile?
Note: Multiple action groups can be assigned to one profile.
- If yes, under the Action Groups list, choose Add.
Result: The Choose
Action Group dialog box appears.
- From the Choose Action Group list, select one or more action groups.
Tip: See Selecting from a list
for information on selecting multiple action groups.
- If no, go to the next step.
- Do you want to remove an action group from this profile?
- If yes, from the Action Groups list, select one or more action groups and choose Remove.
Tip: See Selecting from a list
for information on selecting multiple action groups.
Result: The selected action group is immediately removed from the Actions
Groups list.
- If no, go to the next step.
- Do you want to assign a user
to this profile?
Note: A user can be assigned to only one profile. The last assigned
profile becomes the default profile for the user and the user is removed from any other
profile.
- If yes, from the Type list, select User, do one of the following:.
- If no, go to the next step.
- Do you want to assign a group
to this profile?
Note: A group can be assigned to only one profile. The last assigned
profile becomes the default profile for the group and the group is removed from any other
profile.
- If yes, from the Type list, select Group, do one of the following:
- If no, go to the next step.
- Do you want to remove a user or group from this profile?
- If yes, in the Assignments list, select one or more user or group IDs, then choose
Remove.
Tip: See Selecting from a list
for information on selecting multiple IDs.
- If no, go to the next step.
- In the Profiles
tab, choose Replace.
Note: To edit the menu or toolbar buttons associated with a profile,
see Configuring Menu Items or Configuring
Toolbar Buttons. |
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You can delete any profile,
even the standard profiles distributed with Tivoli
Service Desk.You cannot, however, delete profiles assigned to any users or groups. You
must first remove users and groups assigned to a profile before you can delete it. To
delete a profile:
- In the Profile Configuration
dialog box, select the profile you want
to delete.
- In the Profiles
tab, choose Delete.
Result: The selected profile is removed from the Profiles list.
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