|
You can copy information from a problem that was
reported, and resolved in the past, to a new call. When you copy the call registration
details from an existing problem record to a new call, you create a new call record and a
new problem record. This speeds up the call registration process and keeps call and
problem statistics accurate.
Note: All call registration information is copied from the closed or
frozen problem on to the Call Registration tab. However, contact information is not
copied. You must complete the First Name, Last Name, ID, Phone, Location, and Organization
boxes. |