Distributed Data Manager Call Attach Transaction


Overview

Included with

Tivoli Problem Management administration

Overview

Call attach transaction The following table lists the tasks to attach a call to a problem at a remote site.

Task System Process
1 Client A Create REMOTE_WORK record: RW_CALL_ATTACHED
2 Client A Create REMOTE_TASKS record for problem's CURRENT_SITE
3 Client A Post message to A's application server: ES_MSG_TA_OUTGOING_WORK
4 Application Server A Read the REMOTE_WORK and REMOTE_TASKS records
5 Application Server A Package the call data
6 Application Server A Post message to problem's CURRENT_SITE (Site B's application server in this example): ES_MSG_TA_CALL_ATTACH
7 Application Server B Create LOCAL_WORK record
8 Application Server B Unpackage call data, attaching to problem
9 Application Server B Update time spent for the problem
10 Application Server B If appropriate, notify problem's owner of the call attach
11 Application Server B Send acknowledgment to Site A. Post message to A's application server: ES_MSG_TA_REMOTE_COMPLETION
12 Application Server B Remove LOCAL_WORK record
13 Application Server A Remove REMOTE_WORK and REMOTE_TASKS records