Overview |
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Tasks |
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Included with |
Tivoli Service Desk |
Tivoli Service Desk Help |
The Tivoli Service Desk Help system consists of HTML Help topics that are organized like an Internet web site. You display these Help topics in the default Internet browser installed on your workstation. This default browser is typically Netscape Navigator or Microsoft Internet Explorer. For more information, see Using TSD Help. | ||||||||||||||
Help menu |
The Tivoli Service Desk Help menu
contains the following menu
commands.
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Using TSD Help |
Context-sensitive Help
Internet browsers and TSD Help Because TSD Help appears in the default Internet browser installed on your computer, display settings and navigation are under the control of your Internet browser. Consult your Internet browser documentation for details on using its features. Here are some tips:
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Using TSD Help tables of contents |
The Help table of contents are arranged in a
hierarchy. The main table of contents, Tivoli Service Desk Help
Table of Contents, contains hyperlinks to tables of contents for user, administrative,
and developer Help for each of the Tivoli Service Desk. Follow the hyperlinks until you reach the table of contents that is most relevant to your needs, then choose a hyperlink that takes you directly to a specific Help topic. To access the Tivoli Service Desk Help Table of Contents, do one of the following:
Note: You can access a table of contents for any Tivoli Service Desk product, regardless of which ones are installed on your system. |
Searching TSD Help |
You can locate a specific Help topic by
searching for words or phrases included in the topic you need. Your search results include
only the Help topics for Tivoli Service Desk products you have installed. To search TSD Help:
Note: For more information, see Searching TSD Online Help. |
Using your system profile |
The Tivoli Service Desk administrator can create
custom menus and toolbars for users based on their role in the organization. When you log
in, Tivoli Service Desk creates a custom Help topic called Your System Profile. This Help
topic lists all of the system actions included in your profile and provides instructions
for accessing them from your menu and toolbar. To view your system profile, do one of the following:
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Checking your version numbers |
When you contact Tivoli Customer Support, be
prepared to provide the version numbers of the Tivoli software installed on your
workstation. The About Tivoli Service Desk dialog box displays the
version numbers for Tivoli Service Desk and Tivoli Developer's Toolkit. To access the About Tivoli Service Desk dialog box, do one of the following:
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Contacting Tivoli Customer Support |
You can contact Tivoli Customer Support for
questions about using Tivoli Service Desk. The Tivoli Customer Support e-mail address,
telephone number, and web site address are provided online for easy access. To contact Tivoli Customer Support:
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