Call Registration Dialog Box


Overview

Tasks

Call Registration Dialog Box Tabs

Included with

Tivoli Problem Management

Overview

The Call Registration dialog box

Use the Call Registration dialog box to gather information about callers and the details of their problems when they contact your help desk. For more information, see Registering Calls.

In addition to recording new call information, you can also use the Call Registration dialog box to perform call and problem management.


Tasks

Accessing the Call Registration dialog box

To access the Call Registration dialog box, do one of the following:
  • If you are using the Problem Management Analyst profile, from the File menu, choose New Call Registration.
  • If you are using the Problem Management Analyst profile, from the toolbar, choose the Register a Call button.
  • From the Help menu, choose Your System Profile and follow the instructions under Register a call.

Call Registration Dialog Box Tabs

Call Registration tab

Use the Call Registration tab to register new calls to your help desk. On the Call Registration tab, you can move directly from recording a new call to resolving the problem. You can get to all of your problem-solving tools by pressing the Diagnose button. You can also freeze or transfer a problem.

Problem History tab

From the Problem History tab, you can search through all the problems that have been recorded by your help desk and view the problem history.