Online Documentation


Overview

Tasks

Included with

Tivoli Service Desk

Overview

Tivoli Service Desk online documentation

The Tivoli Service Desk documentation set is available as a suite of Portable Data Format (PDF) files. These files enable you to view the TSD guides online and easily navigate to topics, pages, and chapters of interest. The guides include:

The complete TSD documentation set is available on the Tivoli Service Desk 6.0 Documentation compact disc.


Tasks

Downloading the Adobe Acrobat Reader

You must use Adobe Acrobat Reader to view or print PDF files. You can download a free copy of this application from the Adobe website.

To download the Adobe Acrobat Reader:

  1. Click this link: http://www.adobe.com/prodindex/acrobat/readstep.html#reader.
  2. Follow the instructions at the Adobe website to select and download the appropriate version for your language and operating system.

Accessing online documentation

You can use Adobe Acrobat Reader to access the online documents from any of these locations:
  • The Tivoli Service Desk 6.0 Documentation compact disc
  • A network location to which your system administrator copied the online documents and to which you have access
  • A directory on your local hard drive to which you copied the online documents

To access the online documents from the compact disc or other location:

  1. Start Adobe Acrobat Reader.
  2. From the File menu, choose Open.
  3. Select the location where the PDF files are stored.
  4. Select the desired PDF file.
  5. Choose Open.

Identifying hypermedia links in online documentation

In the online documents, you can easily navigate to points of interest using hypermedia links. The TSD online documents use standard Adobe Acrobat Reader hypermedia links such as bookmarks and thumbnails.

Additionally, in the Table of Contents and Index of each guide, there are colored boxes around the page numbers of sections and topics. To view the information on a specific page, click the page number within the colored box.