Configuring Maximum Matches for Diagnostic Aid Searches


Overview

Tasks

Included with

Tivoli Problem Management

Overview

Retrieval limits in the Diagnostic Aids dialog box

The values you set here control the maximum number of diagnostic aid records displayed in these tabs in the Diagnostic Aids dialog box:

Note: The maximum retrieval limit for the Adaptive Learning Diagnostic Aid is configured on the Adaptive Learning tab of the Diagnostics Settings dialog box. See Configuring Adaptive Learning Searches.

Retrieval limits and time spent waiting

The higher the retrieval limit value, the longer help desk analysts must wait for the application server to display solutions. Adjust the retrieval limit so that help desk analysts do not have to wait too long for a useful number of possible solutions.

Work with dialog boxes retrieval limits

You control how many Diagnostic Aid and other types of records are retrieved in Work with dialog boxes, such as the Work with Hot News dialog box or the Work with Calls dialog box, by using the Tivoli Toolkit Interface Designer. See Configuring Work with Dialog Box Retrieval Limits.

Tasks

Configuring retrieval limits for the Diagnostic Aids dialog box

The recommended values are pre-set. We do not recommend increasing these values; however, you may want to reduce them.
Setting Recommended value
Max Common Matches 100
Max Hot News Matches 20
Max Error Matches 100
Max HyperTrees 20
You determine the maximum number of Diagnostic Aid records retrieved when help desk analysts choose Diagnose in the Call Registration dialog box or the Problem Status dialog box.

To configure the maximum number of matches retrieved by Diagnostic Aids:

  1. In the Diagnostics Settings dialog box, choose the App Server Matching tab.
  2. In the Max Common Matches box, type the maximum number of matches you want displayed in the Common Problems tab of the Diagnostic Aids dialog box.
  3. In the Max HotNews Matches box, type the maximum number of matches you want displayed in the Hot News tab of the Diagnostic Aids dialog box.
  4. In the Max Error Matches box, type the maximum number of matches you want displayed in the Error Messages tab of the Diagnostic Aids dialog box.
  5. In the Max Hyper Matches box, type the maximum number of matches you want displayed in the HyperTrees tab of the Diagnostic Aids dialog box.
  6. Choose Close.