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In general, you can modify a change you request
or are implementing before the change is approved. After approval, you need TCM Post
Acceptance Change Modification security rights to make modifications. In addition, the
following factors determine the types of change data you can edit, and in which stages of
the change process you can make the edits:
- The status of a change
- The approval method of an activity
- Your role as an approver, requester, author, or administrator
- Additional security rights assigned to you by your system administrator
To edit a change:
- From the Change menu, choose Find Change.
Result: The Find Change dialog box appears.
- Type search criteria in any of the boxes.
If you do not know the spelling of an entry, type the first few characters to list
matching changes or choose the Browse button to display the corresponding data manager and
select your criteria.
Note: To list all changes, leave all boxes empty. The Open Changes Only
box is selected by default.
- Choose OK.
Result: The Changes dialog box appears with
the changes that meet your search criteria.
- Under Changes, select the change you want to edit.
- Choose Edit.
Result: The General tab of the Change dialog box appears in Edit mode.
- Edit the change.
- Choose OK.
Result: The modifications are saved and the Change dialog box closes.
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You can change the status of a change from one
to another, such as when you want to approve a change. If you change the status of a
Depends on Activity change, and an associated activity has a status that is unexpected by
Tivoli Change Management, the following occurs:
Change status changed to |
Expected activity status |
Result when expected activity status is not found |
Saved |
Null or Saved |
A warning message appears with the option of whether you want
to apply the new status. |
Submitted |
Saved |
Approved |
Submitted |
Completed
Rejected
Held |
Any status |
The new status is applied to the change and all associated activities. |
In addition, you can change the status of a change to "Saved" from any other
status as follows:
- Approves All Activity changes
Change the status from the parent change only.
- Depends On Activity changes
Change the status from the parent change or any of its activities.
If you change the status of a change to "Saved," all tasks and activities
associated with the change are also assigned "Saved" status.
To change the status of a change:
- From the Change menu, choose Find Change.
Result: The Find Change dialog box appears.
- Type search criteria in any of the boxes.
If you do not know the spelling of an entry, type the first few characters to list
matching changes or choose the Browse button to display the corresponding data manager and
select your criteria.
Note: To list all changes, leave all boxes empty. The Open Changes Only
box is selected by default.
- Choose OK.
Result: The Changes dialog box appears with
the changes that meet your search criteria.
- Under Changes, select the change for which you want to change the status.
- Choose Edit.
Result: The General tab of the Change dialog box appears in Edit mode.
- From the status list, select a status.
- Choose OK.
Result: The status is changed, the Change dialog box closes, and
notifications associated with the status code are sent to the appropriate individuals or
organizations.
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You can change the approval method of a change
under the following conditions:
- You have Tivoli Change Management system administrator rights
- The parent change, rather than an activity of the change, is selected
- The status of the change is "Saved"
If you change the approval method from Depends On Activity
to Approves All Activities, approval requirements for an
activity are displayed in the Approvals tab of
the Change dialog box with the following:
- "Disabled" in the Disposition column of the Approval List
- "Root Change has Approval Method of Approves all Activities" in the Reason
column of the Approval List
In addition, if you change the approval method of a root change from Approves all Activities to Depends On
Activity, any associated activities that have a disabled approval method of Approves
All Activities are now enabled and become part of the approval process.
To change the approval method:
- From the Change menu, choose Find Change.
Result: The Find Change dialog box appears.
- Type search criteria in any of the boxes.
If you do not know the spelling of an entry, type the first few characters to list
matching changes or choose the Browse button to display the corresponding data manager and
select your criteria.
Note: To list all changes, leave all boxes empty. The Open Changes Only
box is selected by default.
- Choose OK.
Result: The Changes dialog box appears with
the changes that meet your search criteria.
- Under Changes, select the change for which you want to change the approval method.
- Choose Edit.
Result: The General tab of the Change dialog box appears in Edit mode.
- Choose the Approvals tab.
Result: The Approvals tab
appears.
- Under Approval of Change, select an approval method.
- Choose OK.
Result: The approval method is changed and the Change dialog box closes.
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Changing notification on
approval of a change |
You can change notification on approval of a
change as follows:
- Approves All Activity changes
You can change the notification if you are editing the parent change only.
- Depends on Activity changes
You can change the notification from the parent change or any activity associated with the
change.
To change notification on approval of a change:
- From the Change menu, choose Find Change.
Result: The Find Change dialog box appears.
- Type search criteria in any of the boxes.
If you do not know the spelling of an entry, type the first few characters to list
matching changes or choose the Browse button to display the corresponding data manager and
select your criteria.
Note: To list all changes, leave all boxes empty. The Open Changes Only
box is selected by default.
- Choose OK.
Result: The Changes dialog box appears with
the changes that meet your search criteria.
- Under Changes, select the change for which you want to modify the notification on
approval of a change.
- Choose Edit.
Result: The General tab of the Change dialog box appears in Edit mode.
- Choose the Approvals tab.
Result: The Approvals tab
appears.
- Select or clear the Notify Requester on Full Approval box.
- Choose OK.
Result: Notification on approval of the change is changed and the Change
dialog box closes.
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Duplicating
a change |
When you duplicate a change, you make an exact
copy of the change except for the Change ID and possibly the Change Name and Change
Status. This is useful and saves time if you want to initiate a new change that is similar
to an existing change. For example, if you request new software for your department and
you have done so in the past, you can save time by duplicating the previous change and
making modifications as necessary. Because Change IDs must be unique, Tivoli Change
Management automatically assigns the next available number to the duplicate change. You
are prompted from the Duplicate dialog box for a status and new name. All other
information, including associated problems, activities, tasks, and progress information
are included in the new change. You are the requester of the change.
To duplicate a change:
- From the Change menu, choose Duplicate Change.
Result: The Duplicate (Change Selection) dialog
box appears.
- Under Change, select the change you want to copy.
- Choose Copy.
Result: The Duplicate dialog box appears.
- From the Status list, select Saved.
- In the To box, type a new name for the change.
- Choose OK.
Result: The copied change appears in the Duplicate
(Change Selection) dialog box.
- Choose Close.
Result: The Tivoli Service Desk window appears. You can modify the change
and status as necessary.
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Deleting a
change |
If one of your changes becomes outdated or
irrelevant to your organization, you can delete it from the database. When you delete a
change, the following occur:
- All associated activities are deleted.
- All data related to the change is deleted.
No notifications are sent when you delete a change.
To delete a change:
- From the Change menu, choose Find Change.
Result: The Find Change dialog box appears.
- Type search criteria in any of the boxes.
If you do not know the spelling of an entry, type the first few characters to list
matching changes or choose the Browse button to display the corresponding data manager and
select your criteria.
Note: To list all changes, leave all boxes empty. The Open Changes Only
box is selected by default.
- Choose OK.
Result: The Changes dialog box appears with
the changes that meet your search criteria.
- Under Changes, select the change you want to delete.
- Choose Delete.
Result: The change is deleted and the Tivoli Service Desk window appears.
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