Hierarchy Windows
Hierarchies are presented in windows within Tivoli Service Desk. Hierarchy windows
contain two sections:
- The Hierarchy section on the left side of the window contains a graphical
representation of the hierarchy. Items in the leftmost position in the hierachy are the
root level. Items that have at least one item indented below them are called parents.
The indented items are called children.
- The Add/Edit section on the right side of the window displays details about the
item that is currently selected in the Hierarchy section. You use this section to add or
edit items in the hierarchy.
Examples of hierarchy windows in Tivoli Service Desk include:
For more information, see Maintaining Hierarchies.