Maintaining Security Rights


Overview

Tasks

Included with

Tivoli Service Desk

Overview

Rights

A user or group of users can perform specific functions in TSD only if they have the appropriate rights. For example, the TSD ADMINISTRATION right is required to access the Application dialog box and change TPM application options. This means that only users with the TSD ADMINISTRATION right can change TPM application options.

For a list of available TSD rights, see Tivoli Service Desk Rights.

Assigning rights to actions or buttons

You assign rights to perform specific actions in two ways:
  • You control which rights are required to choose some of the buttons in specific dialog boxes. See Maintaining Dialog Box Button Rights.
  • You define which rights users need to perform specific system actions or to choose selected tools from the toolbar. See Editing a right.

Assigning rights to users

You assign the appropriate rights to specific users or groups of users in two ways:

Edit Right dialog box

Use the Edit Right dialog box to rename system rights or to assign rights to users and groups. For more information, see Editing a right and Maintaining Rights for Users and Groups.

To access the Edit Right dialog box:

  1. In the Security Configuration dialog box, choose the Rights tab.
  2. Select a right and choose Edit.
    Result: The Edit Right dialog box appears.

Tasks

Editing a right

You can change the name of any right to make it more descriptive. To simplify Tivoli Service Desk support, however, you should rename only the custom rights.

Note: You cannot change the ID number assigned to a right. You cannot add additional rights to the 30 rights supplied with TSD.

To change the name of a right:

  1. In the Rights tab of the Security Configuration dialog box, from the Right List, select a right.
    Tip: When you develop custom rights, start with Custom Right 30, then use Custom Right 29 and so on. This reduces the chances that you might accidentally overwrite a current or future default right.
  2. Choose Edit.
    Note: You cannot change the ID number assigned to a right.
  3. In the Edit Right dialog box, in the Right Name box, select the name, then type the new name.
    Tip: The right name describes the right. Change this name to reflect the function of the custom right. For example, if you want to give new help desk analysts limited access to TPM, you can rename a custom right to New Analyst and assign this right to your new users.
  4. To assign this right to selected users or groups, under Users or Groups, choose Add. For more information, see Maintaining Rights for Users and Groups.
  5. Choose OK.
    Result: The Rights tab of the Security Configuration dialog box reappears. The new right name appears in the Right List.