Working with Calendars


Overview

Tasks

Included with

Tivoli Service Desk

Overview

Work with calendars

The SLA calendar determines what the active hours are for an SLA term. An active SLA term will only age or escalate during the specified hours. The SLA calendar represents up to one year, configured in 15-minute time periods. You use the Work With Calendars dialog box to add, edit, view, and delete calendars.

Tasks

Adding calendars

You use the Work With Calendars dialog box to add a new calendar.

To add a new calendar:

  1. In the Work With Calendars dialog box, choose the Add button.
    Result: The Add Calendar dialog box appears.
  2. In the Calendar Name field, type a name for the new calendar.
  3. In the Description field, type a description for the new calendar.
  4. In the Start Date field, enter the starting date of the new calendar.
    Note: To see a month-by-month view of the calendar, click the calendar icon to the right of the Start Date field. Double-click a day of the month to automatically fill the Start Date field with that date.
  5. In the End Date field, enter the ending date of the new calendar.
    Note: To see a month-by-month view of the calendar, click the calendar icon to the right of the End Date field. Double-click a day of the month to automatically fill the End Date field with that date.
  6. If necessary, select another calendar, which will follow the current calendar, by clicking the option button to the right of the Next Calendar field. Choose a calendar and choose OK.
    Result: The Add Calendar dialog box appears.
  7. Choose the option button to the right of the Use Day field.
    Result: The Work With Days dialog box appears.
  8. Choose Add.
    Result: The Add Day dialog box appears.
  9. In the Name field, type a name for the new SLA day.
  10. In the Description field, type a description of the new SLA day.
  11. In the Start field, type the start time for the new SLA day.
  12. In the End field, type the end time for the new SLA day.
  13. Do one of the following:
    • Click the Enable button to make a time range valid.
    • Click the Disable button to make a time range not valid.
      Note: The window on the right side of the Add Day dialog box shows the SLA day in 15-minute increments with enabled periods shown as TRUE and disabled periods shown as FALSE. You can hide this side of the dialog box by clicking the Less button.
  14. Choose OK.
    Result: The Work With Days dialog box appears. The new SLA day appears under the Day Name column.
  15. Select an SLA day in the Work With Days dialog box.
  16. Choose OK.
    Result: The Add Calendar dialog box appears with the name of the selected SLA day showing in the Use Day field.
  17. From the As Default For drop-down list, select the kind of day the SLA day represents.
    Note: For example, if an SLA day was created with enabled hours of 8 A.M. to 5 P.M., this day could be the default for a Weekday.
  18. Choose Apply.
    Result: The calendar is generated and the Day Type and Day Name columns in the Rules area are filled.
  19. If there are any exceptions to the rules, choose the Exceptions button to override the default days with exception days.
  20. Choose OK.
    Result: The new calendar is saved and the Work With Calendars dialog box appears.

Editing calendars

You use the Edit Calendar dialog box to edit calendars.

To edit a calendar:

  1. In the Work With Calendars dialog box, select a calendar.
  2. Choose the Edit button.
    Result: The Edit Calendar dialog box appears.
  3. Modify any of the fields as necessary.
  4. Choose OK to save your edits.
    Result: The Work With Calendars dialog box appears.

Viewing calendars

You use the View Calendar dialog box to view calendars.

To view a calendar:

  1. In the Work With Calendars dialog box, select a calendar.
  2. Choose the View button.
    Result: The View Calendar dialog box appears.
  3. View the calendar details.
  4. Choose OK when you finish viewing the calendar details.
    Result: The Work With Calendars dialog box appears.

Deleting calendars

You delete a calendar from the Work With Calendars dialog box.

To delete a calendar:

  1. In the Work With Calendars dialog box, select a calendar.
  2. Choose the Delete button.
    Result: The selected calendar is deleted.