Overview |
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Tasks |
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Included with |
Tivoli Service Desk |
Locations |
In Tivoli
Service Desk, you maintain information for each location,
such as addresses, phone numbers, fax numbers, and time zones. In Tivoli Problem Management, locations are associated with contacts. The location identifies where the contact is located. TPM locations can be an entire company, a department within a company, or a smaller group of people. See also Maintaining contact locations. In Tivoli Asset Management, locations are associated with assets. These locations represent the physical locations your company maintains, such as your main office and branch offices. The types of locations you set up are arbitrary, but you should consider the level of location detail needed by your company when performing inquiries, audits, and valuations. Tivoli Asset Management enables you to track the physical location of an asset with detailed accuracy. For example, you may need to know the outlet number on the wall, or just in what room or cubicle an asset is located. |
Locations window |
Use the Locations window to create and maintain
location hierarchies. To access the Locations window, do one of the following:
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Standard maintenance tasks |
This help topic covers maintenance tasks specific to the location hierarchy. For information on tasks that can be performed in any hierarchy, see Maintaining Hierarchies. |
Asset maintenance in hierarchies |
For information on maintaining location assets, see Maintaining Assets in Hierarchies. |
Adding a root-level location |
The first step in setting up location
hierarchies is establishing the root-level locations. The root-level locations should be
the broadest level of locations for which you want to make inquiries, determine
valuations, or conduct audits. In Tivoli Asset Management, if your company has locations in different countries, you might want to make the countries your root-level locations. If your company has offices in different states, but only in the United States, the individual states could be your root locations. In Tivoli Problem Management, you can add locations for all the organizations and groups of people your help desk supports. Add new locations as you acquire new customers. Tip: To avoid adding duplicate locations, verify that a location is not already in the location hierarchy or the location database by using the Find command. See Finding and viewing an item in a hierarchy. To add a root-level location:
Note: This setting is only used in Tivoli Service Desk installations that are secured under Multi-Customer Data Support. |
Adding a child-level location |
You can divide each root location into smaller,
more specific locations. The more specific locations are called children of the
root location. However, each child location can also be a parent to other child locations. For example, if Central Region is one of your root locations, its child locations could be the states that form the Central Region. The states, in turn, could be the parent locations for even more specific locations such as cities and buildings. Build the hierarchy until you reach the most specific location for which your company might ever want to perform an inquiry, conduct an audit, or determine the value of assets. To add a child-level location:
Note: This setting is only used in Tivoli Service Desk installations that are secured under Multi-Customer Data Support. |
Editing a location |
Change address and telephone numbers for any
location in the hierarchy by editing a location. To edit a location:
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