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The Work With Days dialog box lists the SLA days
configured for SLA terms. This dialog box also is used to create, edit, view, and delete
SLA days. Because the SLA year is made up entirely of SLA days, at least one SLA day must
be configured. An SLA day represents a 24-hour period of time divided into 96 segments,
each 15 minutes in length. These 15-minute time intervals can be either turned on or
turned off. Official SLA business hours are considered to be any time period that is
turned on. To learn more about SLA days, see Working with Calendars. |