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The Add SLA Term dialog box is used to
create SLA terms. A term comprises a calendar that sets the active times for the SLA, a
time limit for the breach of the agreement, a set of scheduled events to run as the
problem ages. The term also specifies criteria for determining when a problem activates an
SLA and specifies conditions upon which an active SLA terminates. See Working with SLA Terms for more information. |
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The Edit SLA Term dialog box is used to
edit SLA terms. A term comprises a calendar that sets the active times for the SLA, a time
limit for the breach of the agreement, a set of scheduled events to run as the problem
ages. The term also specifies criteria for determining when a problem activates an SLA and
specifies conditions upon which an active SLA terminates. See Working
with SLA Terms for more information. |
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The View SLA Term dialog box is used to
view SLA term details. A term comprises a calendar that sets the active times for the SLA,
a time limit for the breach of the agreement, a set of scheduled events to run as the
problem ages. The term also specifies criteria for determining when a problem activates an
SLA and specifies conditions upon which an active SLA terminates. See Working with SLA Terms for more information. |