Configuring Tivoli Problem Management Application Options


Overview

Tasks

Application Dialog Box Tabs

Included with

Tivoli Problem Management

Overview

TPM Application Options

You can configure and control some of the general characteristics of Tivoli Problem Management. For more details, see:

Application dialog box

Use the Application dialog box to configure aliases for Tivoli Problem Management database field names. You also use this dialog box to configure the size of counter caches used to assign record IDs.

Tasks

Accessing the Application dialog box

To access the Application dialog box, do one of the following:
  • If you are using the Problem Management Administrator profile, from the Configuration menu, choose Application.
  • If you are using the Tivoli Service Desk Administrator profile, from the Problem Management menu, choose Application.
  • From the Help menu, choose Your System Profile and follow the instructions under Base Configuration.

Application Dialog Box Tabs

Aliases tab

You can create aliases for the database field names that appear in Search dialog boxes. Make these terms descriptive and intuitive to enable your help desk analysts to perform advanced searches without assistance. See Configuring Column Name Aliases.

Counters tab

You can improve database server performance by configuring counter cache size values that match the needs of your help desk. This decreases the number of times a user needs to access the database server and can increase overall performance. See Configuring Counter Caches.