Querying the Status of a Network Node


Overview

Tasks

Included with

Tivoli Service Desk

Overview

The Query Node Status dialog box The Query Node Status dialog box enables the user to determine the availability of a node on the network. This means that the user does not need to contact the network operations center to obtain node status information for a caller.
Opening the Query Node Status dialog box If you are using the Tivoli Problem Management profile or the Tivoli Service Desk Administrator profile, from the Network Management menu, choose Query node status.

From the Help menu, choose Your System Profile and follow the instructions under Query node status.

Result: The Query node Status dialog box appears. The Management Platform box contains the name of the network node on which the network or system management platform is running. The network or system management platform in the Management Platform box is read from Tivoli Problem Management database tables.


Tasks

Querying the status of a network node To query the status of a network node:
  1. In the Query status of box in the Query Node Status dialog box, enter the node name or IP address of the network node whose status you want to query. The IP address of the node may be a number or a name, or a combination of letters and numbers, depending on your organization's naming scheme for network nodes.

    Note: You may need to consult with the network or system administrator to determine how network objects are named in the network database. The node name you enter in the Query status of box must match the network database naming convention.

  2. Choose Query Status.

    Result: A message appears, describing the node's status as either Normal or Unreachable.

  3. Choose OK.