Overview |
|
Included with |
Tivoli Service Desk |
Notifications |
Notifications
alert users to an event that has occured in Tivoli Service Desk. In Tivoli Problem Management, notifications occur when:
In Tivoli Change Management, a notification is a message sent to an approver, implementer, task resource, impacted resource, or requester regarding a change. Notifications occur when:
|
Notification types |
You can have several different types of
notifications available in Tivoli Service Desk. They are divided into two groups: alarms
and non-alarms. Alarms are messages that are created, processed, and delivered inside Tivoli Service Desk or the Alarm Monitor. The alarms notification type is supplied with Tivoli Service Desk and does not require any additional software. Any Tivoli Service Desk user can send an alarm notification to another user. For more information, see Working with Alarms. A non-alarm notification method defines the way a notification is passed from TSD to an external system such as Microsoft Mail. For more information, see Configuring Notification Methods. |