Overview |
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Tasks |
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Included with |
Tivoli Service Desk |
What system actions do |
System actions run Tivoli Script routines or external applications such as word processing programs. For ease of maintenance and to simplify future upgrades, system actions should be used to invoke all custom Tivoli Script routines used in Tivoli Service Desk. |
Using system actions |
You can add system actions to action groups that
you create. You can then assign these action groups to profiles.
Note: If you add a system action to an action group, that's not enough to make the system action work. The name of the system action .kb file must be added to the USES chain of the action group main .kb file. This requires code customization. See Configuring Action Groups. Security rights can be assigned to system actions. System actions can appear as toolbar buttons or menu selections. |
Default system actions |
Tivoli Service Desk includes a set of default system actions for each application you install. You can use these system actions to create profiles and design toolbars and menus. |
Custom system actions |
You can create custom system actions to run an external application, such as a word processing program. Or, you can create a system action to run a Tivoli Script routine. |
Adding a system action |
All the custom Tivoli
Script routines or external applications you want to include in a Tivoli
Service Desk profile must first be defined as system
actions. You need to add a system action only when it is not one of the standard
system actions included with Tivoli Service Desk. To add a system action:
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Copying a system action | Copy a system action when you want to base a new
system action on an existing system action. To copy a system action:
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Editing a system action |
You can edit both the system
actions supplied with Tivoli
Service Desk and system actions you create. You can:
To edit a system action:
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Deleting a system action |
You remove a system
action from Tivoli
Service Desk by deleting it. Caution: Do not delete a system action that belongs to an action group or one that is associated with a toolbar button or menu item. A deleted system action is immediately removed from all action groups, toolbar buttons, or menu items. The toolbar buttons and menu items no longer work. To delete a system action:
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