Overview |
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Tasks |
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Included with |
Tivoli Problem Management |
Diagnostic Aid Inquiry dialog boxes |
You determine whether Inquiry dialog boxes appear when help desk analysts choose a system action related to a diagnostic aid from a menu or a toolbar. Inquiry dialog boxes enable help desks analysts to specify search parameters that limit the number of solutions displayed in the corresponding Work with dialog boxes. |
IBM Intelligent Miner for Text |
If you install IBM Intelligent Miner for Text as
an add-on to your Tivoli
Problem Management system, you must configure Tivoli Problem Management to use the
text searching functions provided by IBM Intelligent Miner for Text. IBM Intelligent Miner for Text enables your users to search for words or phrases that occur in the Description or Solution columns in certain kinds of Diagnostic Aid records. When you have a large number of records in your database, it can be faster to use IBM Intelligent Miner for Text than to use the Description or Solution boxes available in an Inquiry dialog box. For more information on using IBM Intelligent Miner for Text to search for text, see Searching for Text. If you enable IBM Intelligent Miner for Text text indexing in Tivoli Problem Management, you must also perform regular maintenance on the necessary text indexes. See Maintaining the IM4T Indexes. |
Displaying the Common Problems Inquiry dialog box |
To control whether the Common Problems Inquiry
dialog box appears:
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Displaying the Error Message Inquiry dialog box |
To control whether the Error Message Inquiry
dialog box appears:
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Displaying the Hot News Inquiry dialog box |
To control whether the Hot News Inquiry dialog
box appears:
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Displaying the Solutions Inquiry dialog box |
To control whether the Solutions Inquiry dialog
box appears:
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Configuring text searching |
IBM
Intelligent Miner for Text searching can be available at these dialog boxes:
To configure text searching:
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Verifying that text searching is available |
To verify that text searching functions are
available:
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