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You use the Work With Calendars dialog box to
add a new calendar. To add a new calendar:
- In the Work With Calendars dialog box, choose the Add button.
Result: The Add Calendar dialog box appears.
- In the Calendar Name field, type a name for the new calendar.
- In the Description field, type a description for the new calendar.
- In the Start Date field, enter the starting date of the new calendar.
Note: To see a month-by-month view of the calendar, click the calendar icon to the
right of the Start Date field. Double-click a day of the month to automatically fill the
Start Date field with that date.
- In the End Date field, enter the ending date of the new calendar.
Note: To see a month-by-month view of the calendar, click the calendar icon to the
right of the End Date field. Double-click a day of the month to automatically fill the End
Date field with that date.
- If necessary, select another calendar, which will follow the current calendar, by
clicking the option button to the right of the Next Calendar field. Choose a calendar and
choose OK.
Result: The Add Calendar dialog box appears.
- Choose the option button to the right of the Use Day field.
Result: The Work With Days dialog box appears.
- Choose Add.
Result: The Add Day dialog box appears.
- In the Name field, type a name for the new SLA day.
- In the Description field, type a description of the new SLA day.
- In the Start field, type the start time for the new SLA day.
- In the End field, type the end time for the new SLA day.
- Do one of the following:
- Click the Enable button to make a time range valid.
- Click the Disable button to make a time range not valid.
Note: The window on the right side of the Add Day dialog box shows the SLA day in
15-minute increments with enabled periods shown as TRUE and disabled periods shown as
FALSE. You can hide this side of the dialog box by clicking the Less button.
- Choose OK.
Result: The Work With Days dialog box appears. The new SLA day appears under the
Day Name column.
- Select an SLA day in the Work With Days dialog box.
- Choose OK.
Result: The Add Calendar dialog box appears with the name of the selected SLA day
showing in the Use Day field.
- From the As Default For drop-down list, select the kind of day the SLA day represents.
Note: For example, if an SLA day was created with enabled hours of 8 A.M. to 5
P.M., this day could be the default for a Weekday.
- Choose Apply.
Result: The calendar is generated and the Day Type and Day Name columns in the
Rules area are filled.
- If there are any exceptions to the rules, choose the Exceptions button to override the
default days with exception days.
- Choose OK.
Result: The new calendar is saved and the Work With Calendars dialog box appears.
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