Overview |
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Tasks |
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Included with |
Tivoli Service Desk |
Alarm Manager |
Alarm Manager automatically scans for alarms whenever you run Tivoli Service Desk. When Alarm Manager detects that you have received an alarm, it displays an alarm indicator in the Tivoli Service Desk window. The alarm indicator is displayed until you have deleted all pending alarms from the Alarm Manager dialog box. |
Alarm Monitor |
You can also scan for alarms when you are not
running Tivoli Service Desk by running Alarm Monitor. You can run Alarm Monitor on any client
workstation. Each copy of Alarm Monitor scans for alarms specifically for the user who is
running it. Alarm Monitor displays Alarm
Notification dialog boxes when it detects alarms. Tip: You may prefer to run Alarm Monitor instead of Tivoli Service Desk when you need additional system resources. Note: If you are not running either Tivoli Service Desk or Alarm Monitor when alarms are sent to you, you are notified of these alarms the next time you start either of these programs. |
Alarm Monitor window |
The Alarm Monitor window enables you to scan for and view alarms when you are not running Tivoli Service Desk. For information on accessing the Alarm Monitor window, see Starting the Alarm Monitor. |
Alarm Notification dialog box |
The
Alarm Notification dialog box displays the name of the person who sent you the alarm, a
brief description of the alarm, and the date and time it was sent. One Alarm Notification
dialog box appears for each alarm. If you have multiple alarms, the separate Alarm
Notification dialog boxes appear to be stacked one on top of the other. You can choose to view the details of the alarm in the Alarm Notification dialog box. For more information, see Viewing alarms. |
Starting the Alarm Monitor |
To run the Alarm Monitor:
Alarm Monitor periodically scans for alarm notifications sent to you and continues to run until you close it. |
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Configuring the Alarm Monitor |
You can change the interval between each scan
the Alarm Monitor makes to check for new alarms. However, if you set too long a time
period, you may not be notified of important alarms on a timely basis. Note: Users control polling periods (intervals between scans) when they run Alarm Monitor independently of Tivoli Service Desk. The system administrator controls alarm scanning intervals when Alarm Monitor runs automatically when users are working in Tivoli Service Desk. For information on setting the alarm scan interval for each user, see Maintaining Users. To configure the Alarm Monitor:
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Scanning for alarms |
You can scan for alarms at any time if you do
not want to wait for the next regularly scheduled scan. To scan for alarms:
Note: If you have multiple alarms, the separate Alarm Notification dialog boxes appear to be stacked on top of one another. |
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Stopping the Alarm Monitor |
To stop the Alarm Monitor:
Note: If you are not running either Tivoli Service Desk or Alarm Monitor when alarms are sent to you, you are notified of these alarms the next time you start either of these programs. |