Maintaining Events


Overview

Tasks
Included with Tivoli Service Desk

Overview

Events

The system administrator maintains the descriptions of the events your business tracks throughout the life cycle of an asset. When users record information about an event, they specify which event has occured.

Events are used in two ways:

  • A description of every completed event appears in the history log of an asset. Events are an important part of tracking the life cycle of an asset.
  • Contract administrators can use events to plan and track fulfillment of asset contracts. The list of events should include all the types of events that are important to your business.

The types of events included with Tivoli Service Desk are:

  • Added
  • Affected by change
  • Audited
  • Disposed
  • Installed
  • Lost
  • Maintenance
  • Missing
  • Moved
  • Operational
  • Received
  • Removed
  • Storage

Tasks

Adding and deleting events

Events cannot be added to or deleted from the Events list after the installation of Tivoli Service Desk.

Editing an event

You can change the description of an event in the list of included with Tivoli Service Desk even if the event name has already been used to record an event in the life cycle of an asset. All occurences of the event description are modified.

To change an event description:

  1. In the TSD System Configuration dialog box, choose the Events tab.
  2. From the Events list, select an event.
  3. In the box below the Event Description column of the Events list, select the currenct description, then type a new description.
  4. Choose Replace.
    Result: The new description appears in the Event Description column for the selected event.

Printing a list of events

You can print a list of all the events in the Tivoli Service Desk database.

To print a list of events:

  1. In the TSD System Configuration dialog box, choose the Events tab.
  2. Choose Print.
  3. In the Report Output Attributes dialog box, select the destination for the output and adjust other parameters. See Choosing report output attributes.
  4. Choose Accept.
    Result: A list of all the events is printed.