Distributed Data Manager Call Transfer Transaction


Overview

Included with

Tivoli Problem Management administration

Overview

Call transfer transaction The following table lists the tasks for a call transfer to a remote site.

Task System Process
1 Client A Create PROBLEM_CLOSURE record: CP_REMOTE_TRANSFER_CALL
2 Client A Post Message to A's application server: ES_MSG_CLIENT_CLOSE
3 Application Server A Process problem closure
4 Application Server A Create REMOTE_WORK record: RW_CALL_TRANSFER
5 Application Server A Create REMOTE_TASKS for Site B
6 Application Server A Post message to this application server: ES_MsgNetNAgentAsClientRelay
7 Application Server A Read REMOTE_WORK and REMOTE_TASKS records
8 Application Server A Package call data
9 Application Server A Post message to B's application server: ES_MSG_TA_CALL_TRANSFER
10 Application Server B Create LOCAL_WORK record
11 Application Server B Unpackage call data
12 Application Server B Create DISPATCH record
13 Application Server B Begin call escalation
14 Application Server B Notify recipient
15 Application Server B Send acknowledgment to Site A. Post message to A's application server: ES_MSG_TA_REMOTE_COMPLETION
16 Application Server B Remove LOCAL_WORK record
17 Application Server A End call escalation
18 Application Server A Remove REMOTE_WORK and REMOTE_TASKS records