Adding Work History


Overview

Tasks

Included with

Tivoli Problem Management

Overview

Add work history

You can add work history to describe additional work that you performed on a problem outside of the time spent in the Call Registration dialog box or the time spent working on the problem in the Problem Status dialog box.

There are two ways to add work history to an existing problem. The method you choose determines if the time spent working offline is included in the total amount of time spent working on a problem.

  • To add the time spent working offline to the total time spent working on the problem, add the work history while resuming a problem.
  • To add only the work history description, but not the time spent working offline, add the work history during call registration.

Tasks

Adding work history

Perform the following to add work history while resuming a problem:
  1. From the Work with Problems dialog box, select a problem and choose Resume.
  2. In the Problem Status dialog box, choose the Work History tab.
  3. If an existing Work History is displayed on the Work History tab, choose Clear.
    Note: This clears the Description box and resets the Begin Date, Begin Time, End Date, and End Time boxes to the current date and time. It doesn't remove existing work history from the Work History tab.
  4. In the Description box, type a description of the work done offline.
  5. In the Start Date box, do one of the following:
    • Type the date you started the offline work.
    • Choose the Start Date Calendar button to select a date.
  6. In the Begin Time box, type the time you began the offline work.
  7. Use this table in the End Date and End Time boxes to determine your action.
  8. If you want to... then...
    set the End Date and End Time boxes to the current date and time Choose Now.
    select a date Choose the End Date Calendar button.
    In the End Time box, type the time you finished the offline work.
    enter date and time you finished the work offline Type the date and time.
  9. Choose Add.
    Result: Your new work history is displayed in the list.