Printing


Overview

Tasks

Included with

Tivoli Service Desk

Overview

Printing from TSD dialog boxes

A Print button appears in some Tivoli Service Desk dialog boxes. It enables you to print the contents of a list, hierarchy, or other information currently displayed in the dialog box.

Report Output Attributes dialog box

You control whether reports are displayed, printed, or saved in a file in the Report Output Attributes dialog box. See Choosing report output attributes.

To access the Report Output Attributes dialog box, do one of the following:

  • Choose Print in any of the Tivoli Service Desk dialog boxes where it appears.
  • Choose OK in the Print Choice dialog box.

Print Choice dialog box

You can select which records are included in a report in the Print Choice dialog box. See Setting selection criteria.

To access the Print Choice dialog box:

  • In a Tivoli Service Desk dialog box containing a table, choose Print.

Tasks

Choosing report output attributes

To choose report output attributes:
  1. In the Report Output Attributes dialog box, select one of the following:
    • To view the report on your monitor, select Screen.
    • To print the report on any local or network printer to which you have access, choose Printer.
    • To save the report data in a file, choose File.
  2. If you choose Print in step 1, in the Lines per Page box, type the number of lines you want on each page.
  3. If you choose File in step 1, type the name of the file in which you want to save the report date. Include the pathname.
    Example: C:\reports\sample.txt
  4. In the Maximum Records to be Processed box, type the maximum number of records you want included in the report.
  5. Choose Accept.

Setting selection criteria

When you print a table displayed in a dialog box, you can include all rows or one selected row in the report.
  1. In the Print Choice dialog box, do one of the following:
    • To print summary information for all rows in the table, select List of all rows.
    • To print details of the currently selected record, select Details of selected row.
  2. Choose OK.

When you print a hierarchy constructed of root nodes and branches such as the location hierarchy, you can print details of the relationships between branches of the hierarchy or details of a selected branch:

  1. In the Print Choice dialog box, do one of the following:
    • To print a hierarchical view that shows the relationship of the branches of the hierarchy, select View of Hierarchy.
      Note: The listing includes:
      • The selected branch
      • Any branches immediately below the selected branch
      • All branches at the same level and above
    • To print information on only the selected branch, select Details of selected node.
      Note: This prints details about the selected node, such as name, ID, and telephone number.
  2. Choose OK.