Add SLA Event Dialog Box


Overview

Tasks

Included with

Tivoli Service Desk

Overview

The Add SLA Event dialog box

The Add SLA Event dialog box is used to configure SLA term schedules. An SLA term schedule is used for configuring actions that should occur once an SLA term has become active against a problem or call. These actions are based on events that occur at particular times relative to the SLA term breach time. See Working with Schedules for more information.

Tasks

Accessing the Add SLA Event dialog box

To access the Add SLA Event dialog box: