Configuring Diagnostic Aid Settings


Overview

Tasks

Diagnostics Settings Dialog Box Tabs

Included with

Tivoli Problem Management

Overview

Diagnostic Aid Settings

You control some of the behavior of the Diagnostic Aids, including:

Diagnostics Settings dialog box

Use the Diagnostics Settings dialog box to configure the behavior of Diagnostic Aids.

Tasks

Accessing the Diagnostics Settings dialog box

To access the Diagnostics Settings dialog box, do one of the following:
  • If you are using the Problem Management Administrator profile, from the Configuration menu, choose Diagnostics.
  • If you are using the Tivoli Service Desk Administrator profile, from the Problem Management menu, choose Diagnostics.
  • From the Help menu, choose Your System Profile and follow the instructions under Diagnostic Configuration.

Diagnostics Settings Dialog Box Tabs

Inquiry Tab

You can make Inquiry dialog boxes appear before Work with dialog boxes when help desk analysts choose Work with Common Problem, Work with Error Messages, Work with Hot News, or Work with Solutions from a menu or toolbar.

If you install IBM Intelligent Miner for Text along with Tivoli Problem Management, you can configure Tivoli Problem Management to recognize IBM Intelligent Miner for Text and enable text searches. Text searching can be available at several Inquiry dialog boxes used with Diagnostic Aids. See Configuring Diagnostic Aid Inquiries.

Adaptive Learning tab

When help desk analysts choose Diagnose in the Call Registration dialog box or the Problem Status dialog box, you control both the maximum number of potential solutions returned and whether the SCIM information is used to search for Adaptive Learning solutions. See Configuring Adaptive Learning Searches.

App Server Matching tab

You determine the maximum number of Diagnostic Aid records retrieved when help desk analysts choose Diagnose in the Call Registration dialog box or the Problem Status dialog box. Adjust the retrieval limit so that help desk analysts do not have to wait too long for a useful number of possible solutions. See Configuring Maximum Matches for Diagnostic Aid Searches.