Tivoli Service Desk Rights


Overview

Rights List

Included with

Tivoli Service Desk

Overview

Types of rights

There are 30 different rights that you can assign to TSD users. Many of these rights already exist when TSD is first installed.

Note: The EXAV user ID created when TSD is installed has all the TSD rights.


Lists of Rights

Rights list

This table explains the kinds of rights that are included in Tivoli Service Desk. Each TSD right is also identified by a Right ID number.

ID Right Description
1 TSD ADMINISTRATION Users with this right can configure TSD Application options. These users can also add, edit, or delete equipment definitions: systems, components, items, and modules (SCIM hierarchy). Grant this right only to users in charge of maintaining TSD.
2 USER ADMINISTRATION Users with this right can add, edit, or delete user information. This includes user passwords, security rights, skill levels, and group memberships.
3 LOCATION ADMINISTRATION Users with this right can add, edit, or delete locations and contacts.
4 ASSET ADMINISTRATION Users with this right can add, edit, or delete asset information. These users can also search for and view asset and category information.
5 HYPERTREE ADMINISTRATION Users with this right can add, edit, or delete HyperTrees information.
6 DIAGNOSTIC AID ADMINISTRATION Users with this right can add, edit, or delete Adaptive Learning, Common Problems, Error Messages, and Hot News Diagnostic Aids information.
7 REPORT ADMINISTRATION Users with this right can run reports and configure printer settings.
8 DATA UTILITIES ADMINISTRATION Users with this right can run TAM utilities.
9 AGREEMENT ADMINISTRATION Users with this right can maintain TAM contracts, vendors, and Service Level Agreements.
10 POST-COMPLETION CHANGE MOD Users with this right can modify a change after it is completed.
11 POST-ACCEPTANCE CHANGE MOD Users with this right can modify a change after it is accepted.
12 MODEL/RULE VALUE OVERRIDE Users with this right can override values that were inserted into a change from a model or business rule.
13 OTHER USER CHANGE MOD Users with this right can modify a change created by or assigned to another user.
14 CHANGE SYSTEM ADMINISTRATION Users with this right have all the rights listed in rights 10 through 13 and 20, and can create models, CCBs, and rules. Users assigned the TCM Administration profile must be assigned this right in order to perform TCM system administration actions. Without this right, they have access only to the Approver actions.
15 EWEB SYSTEM ADMINISTRATION Users with this right can configure settings for the End-user Web Interface to Tivoli Service Desk.
16 PEOPLE ADMINISTRATION Users with this right can add, edit, or delete people information.
17 ORGANIZATION ADMINISTRATION Users with this right can add, edit, or delete organization information.
18 QUALITY ADMINISTRATION Obsolete.
19 TNM ADMINISTRATION Users with this right can configure TSD Network Management options.
20 CHANGE FREEZE RIGHT Users with this right can freeze changes so that tasks and workflow stop for the change. While a chagen is frozen, it can only be viewed and cannot be modified.
21 to 30 CUSTOM RIGHTS In addition to the default TSD rights, you can create custom rights. Custom rights can be used as a requirement for TSD functions. These rights are labeled Custom Right 21 through Custom Right 30.

System actions and required rights list

The security rights in Tivoli Service Desk enable users to access specific system actions. This table lists the system actions in TSD and the rights required to access them.

You can specify that a specific right is required to perform a system action. If a system action is, by default, accessible to all users, you can assign a right to it. This makes the system action available only to users with this right. For more information, see Maintaining Security Rights.

System Action ID Required Rights
Add New Asset (null) n/a
Add People (null) USER ADMINISTATION rights are required within the user maintenance program for anything other than viewing user information.
Advanced Asset Search (null) n/a
Approve Change (null) n/a
Asset Migration Utility (null) n/a
Asset Transfer (null) n/a
Asset Valuation (null) n/a
Base Configuration 1 TSD ADMINISTRATION
Batch Update Migration Utility (null) n/a
Browse Asset Categories (null) n/a
Browse Change Categories (null) n/a
Browse Connections (null) n/a
Browse Contracts (null) n/a
Browse Diagnostics (null) n/a
Browse Locations (null) n/a
Browse Organizations (null) n/a
Browse People (null) n/a
Browse Vendors (null) n/a
Call / Problem Configuration 1 TSD ADMINISTRATION
Change Folders (null) n/a
Change User Password (null) n/a
Configure Asset Management (null) n/a
Configure Change Management (null) n/a
Configure Change Management (View Only) (null) n/a
Configure DDM 1 TSD ADMINISTRATION
Configure ECI 1 TSD ADMINISTRATION
Configure Escalations 1 TSD ADMINISTRATION
Configure Notifications 1 TSD ADMINISTRATION
Configure Profile 1
2
TSD ADMINISTRATION
USER ADMINISTRATION
Configure Quality Management (null) n/a
Configure Security 1 TSD ADMINISTRATION
Configure Service Level Agreements 9 AGREEMENT ADMINISTRATION
Configure TCM Escalations (null) n/a
Configure Tivoli Service Desk 1 TSD ADMINISTRATION
Convert Files To Products (null) n/a
Create a Defect Report from a Problem (null) n/a
Data Security Report 1 TSD ADMINISTRATION
Diagnostic Configuration 1 TSD ADMINISTRATION
Dispatch A Call (null) n/a
Duplicate Change (null) n/a
Edit Change (null) n/a
Edit Home Page (null) n/a
Edit My Changes (null) n/a
Edit My Tasks (null) n/a
End-User Web Administration 15 EWEB SYSTEM ADMINISTRATION
Exit Application (null) n/a
Export (null) n/a
Export Utility (null) n/a
Find Change (null) n/a
Find Defect Reports (null) n/a
Find Defects (null) n/a
Help (null) n/a
Import (null) n/a
Import Utility (null) n/a
Master Schedule Reports (null) n/a
NetCensus Migration Utility (null) n/a
Network Management Configuration 19 TNM ADMINISTRATION
New Change (null) n/a
New From Problem (null) n/a
New Model (null) n/a
New Rule (null) n/a
Password Reset (null) n/a
Perform Problem Open Processing (null) n/a
Perform Problem Resolve Processing (null) n/a
Perform Problem Transfer Processing (null) n/a
Predefined Reports (null) n/a
Query Node Status (null) n/a
Quick Find Assets (null) n/a
Read Alarms (null) n/a
Register A Call (null) n/a
Register ECI Call (null) n/a
Remote Control (null) n/a
Remote Control Adminstration 1 TSD ADMINISTRATION
Report A Defect (null) n/a
Request Help About (null) n/a
Request Help Contacting (null) n/a
Request Help Contents (null) n/a
Request Help Search (null) n/a
Request Help Tips and Tricks (null) n/a
Request Your System Profile (null) n/a
Reset Server ADL Cache 1
6
TSD ADMINISTRATION
DIAGNOSTIC AID ADMINISTRATION
Resync Faults (null) n/a
Run Scheduler (null) n/a
Run TQM Crystal Report (null) n/a
Save Problem State (null) n/a
Schedule Monitor (null) n/a
Send Notification (null) n/a
SMS Migration Utility (null) n/a
Software Distribution (null) n/a
Start Asset Management Scheduler (null) n/a
Start Crystal Reports (null) n/a
Statistics Reports (null) n/a
Submit Change (null) n/a
Tivoli Inventory Migration Utility (null) n/a
Transfer A Call (null) n/a
Turn SQL Trace Off (null) n/a
Turn SQL Trace On (null) n/a
View Location Information (null) n/a
Work with Adaptive Learning (null) n/a
Work with Asset Categories (null) n/a
Work with Asset Management Reports (null) n/a
Work with Blackouts (null) n/a
Work with Call History (null) n/a
Work with Change Categories (null) n/a
Work with Common Problems 6 DIAGNOSTIC AID ADMINISTRATION
Work with Connections (null) n/a
Work with Contracts (null) n/a
Work with Data Map Source 1 TSD ADMINISTRATION
Work With Defects (null) n/a
Work With Deleted Assets (null) n/a
Work with Diagnostics 5 HYPERTREE ADMINISTRATION
Work with Dispatch Calls (null) n/a
Work with ECI Call Errors (null) n/a
Work with ECI Calls (null) n/a
Work with ECI Comment Errors (null) n/a
Work with ECI Customers (null) n/a
Work with ECI Status Errors (null) n/a
Work with Equipment Definitions 1 TSD ADMINISTRATION
Work with Error Messages 6 DIAGNOSTIC AID ADMINISTRATION
Work With Events (null) n/a
Work With Filters (null) n/a
Work with Groups 2 USER ADMINISTRATION
Work with Hot News 6 DIAGNOSTIC AID ADMINISTRATION
Work With Incomplete Reports (null) n/a
Work with Locations 3 LOCATION ADMINISTRATION
Work with Models (null) n/a
Work With My Defects (null) n/a
Work With My Reports (null) n/a
Work with Network Faults (null) n/a
Work with Network News Links (null) n/a
Work with Network Nodes (null) n/a
Work With New Defects (null) n/a
Work with Organizations (null) n/a
Work with People (null) n/a
Work with Problems (null) n/a
Work With Products (null) n/a
Work With Reports (null) n/a
Work with Rules (null) n/a
Work with Sites 1 TSD ADMINISTRATION
Work with SLA Calendars 9 AGREEMENT ADMINISTRATION
Work with SLA Days 9 AGREEMENT ADMINISTRATION
Work with SLA Terms 9 AGREEMENT ADMINISTRATION
Work with Solutions (null) n/a
Work With Thesaurus 6 DIAGNOSTIC AID ADMINISTRATION
Work with Transaction Map 1 TSD ADMINISTRATION
Work with Transform Actions 1 TSD ADMINISTRATION
Work with Translations 1 TSD ADMINISTRATION
Work With Unassigned Defects (null) n/a
Work with Vendors (null) n/a

Profiles and required rights

Tivoli Service desk is installed with default profiles that you can assign to users. Users who are assigned any profile must have the rights necessary to perform the system actions included in the profile. This table lists the rights required for users with a default TSD profile.

Profile Required Rights
Asset Management Administrator LOCATION ADMINISTRATION
Asset Management Data Utilities n/a
Asset Management User n/a
Network Management Administrator n/a
Problem Management Administrator AGREEMENT ADMINISTRATION
ASSET ADMINISTRATION
DIAGNOSTIC ADMINISTRATION
HYPERTREE ADMINISTRATION
LOCATION ADMINISTRATION
ORGANIZATIONS ADMINISTRATION
PEOPLE ADMINISTRATION
TSD ADMINISTRATION
USER ADMINISTRATION
Problem Management Analyst DIAGNOSTIC AID ADMINISTRATION
Problem Management Field Analyst n/a
Change Management Administrator LOCATION ADMIINISTRATION
USER ADMINISTRATION
Change Management User n/a
Tivoli Service Desk Administrator ASSET ADMINISTRATION
DIAGNOSTIC AID ADMINISTRATION
HYPERTREE ADMINISTRATION
LOCATION ADMINISTRATION
TSD ADMINISTRATION
USER ADMINISTRATION
Tivoli Service Desk User n/a