Overview |
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Tasks |
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Included with |
Tivoli Problem Management |
How help desk analysts use Inquiry dialog boxes |
When an Inquiry dialog box appears before a Work with dialog box, help desk analysts can specify search parameters before any records are displayed. When the corresponding Work with dialog box appears, it contains only the records in which help desk analysts are interested, instead of all the records in the database. For more information, see Configuring Inquiry dialog boxes. |
Inquiry dialog boxes related to calls and problems |
You can also make Inquiry dialog boxes appear before Work with dialog boxes when help desk analysts choose Work with Call History, Work with Dispatched Calls, Work with Problems, or Work with Transferred Problems from a menu or the toolbar. |
Displaying the Call History Inquiry dialog box |
You can make the Call History Inquiry dialog box
appear when help desk analysts choose Work with Call History from a menu or the toolbar. To control whether the Call History Inquiry dialog box appears:
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Displaying the Problem Inquiry dialog box |
You can make the Problem Inquiry dialog box
appear when help desk analysts choose Work with Problems from a menu or the toolbar. See Picking up a dispatched or
transferred call. To control whether the Problem Inquiry dialog box appears
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Displaying the Dispatch Inquiry dialog box |
You can make the Dispatch Inquiry dialog box
appear when help desk analysts choose Work with Dispatched Calls from a menu or the
toolbar. See Picking up
a dispatched or transferred call. To control whether the Dispatch Inquiry dialog box appears:
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