Using the Distributed Data Manager Tracking Utility


Overview

Tasks

Included with

Tivoli Problem Management administration

Overview

Using the Distributed Data Manager Tracking Utility

The Distributed Data Manager Tracking Utility is an application included with Tivoli Problem Management that you can use to resolve problems with transactions to remote sites.

You can perform the following using the Distributed Data Manager Tracking Utility:

  • View the REMOTE_WORK records at your site or any remote site
  • View the REMOTE_TASKS record(s) associated with a REMOTE_WORK record at your site or any remote site
  • View LOCAL_WORK records at your site or any remote site
  • Retry a REMOTE_TASKS record, or all REMOTE_TASKS records associated with a REMOTE_WORK record at the local site
  • Retry all REMOTE_TASKS records at the local site
  • Delete a REMOTE_TASKS record, or all REMOTE_TASKS records associated with a REMOTE_WORK record at the local site
  • Delete a LOCAL_WORK record at the local site

For more information about remote transactions, see Understanding Distributed Data Manager Remote Transactions and Distributed Data Manager remote transaction type help topics.

The Distributed Data Manager Tracking Utility dialog box

The Distributed Data Manager Tracking Utility dialog box displays the control table records at your site, or retrieves and displays the control tables from any remote site in the enterprise.

To access the Distributed Data Manager Tracking Utility dialog box:

  • In the Application Server dialog box, choose Remote Work/Tasks.
    Result: The Distributed Data Manager Tracking Utility dialog box appears.
The Remote Work Data dialog box The upper area of the Remote Work Data dialog box displays data for the REMOTE_WORK record, while the lower area displays the data for the selected REMOTE_TASK record.

To access the Remote Work Data dialog box:


Tasks

Viewing the control table records at your site

When you start the Distributed Data Manager Tracking Utility, by default the REMOTE_WORK and LOCAL_WORK records for your site are displayed. You can display the REMOTE_TASKS records associated with the REMOTE_WORK record to determine whether the records have pending or failed status.

To view a REMOTE_TASKS record at your site:

  • Under Remote Work/Tasks, double-click the REMOTE_WORK record that contains the REMOTE_TASKS record(s) you want to display.
    Result: The REMOTE_TASKS record(s) associated with the REMOTE_WORK record are appear in the table.

Viewing the control table records at remote sites

You can view the control table records at the other sites in your enterprise. Requesting control table records from a remote site is a way to determine whether the application server at the remote site and your enterprise network are operating properly. Consider performing this procedure periodically to ensure successful transactions to remote sites.

To display control table records for a remote site:

  1. From the Site list, select a remote site.
    Result: The Distributed Data Manager Tracking Utility message appears.
  2. One of the following occurs:
    • If the application server at the remote site and your enterprise network are operating properly, the REMOTE_WORK records for the remote site appear in the Distributed Data Manager Tracking Utility dialog box. If you want to view the REMOTE_TASKS record(s) associated with the REMOTE_WORK record, double-click the REMOTE_WORK record. Note that you can only view control table records at remote sites. Otherwise, continue with step 4.
    • If the application server at the remote site or your enterprise network are not operating properly, an error message appears. This message indicates that transactions to the remote site should not occur until the situation is resolved.
  3. Choose OK.
    Result: The message closes and the Distributed Data Manager Tracking Utility dialog box displays the control table records for your site.
  4. If you want to view control table records at another remote site, repeat steps 1 and 2. Otherwise, choose Close.
    Result: The Tivoli Service Desk appears.

Viewing REMOTE_WORK and REMOTE_TASKS record(s)

To view the data in a REMOTE_WORK record and associated REMOTE_TASKS record(s):
  1. From the Remote Work/Tasks table, select the REMOTE_WORK record or the REMOTE_TASKS record whose data you want to view.
  2. Choose View.
    Result: The Remote Work Data dialog box appears.
  3. If there are other REMOTE_TASKS records associated with the REMOTE_WORK record, and you want to view the REMOTE_TASKS record data, select the site from the RCV_Site list. Otherwise, go to step 4.
    Result: The REMOTE_TASKS record data for the site you selected appears in the REMOTE_TASKS record data area of the Remote Work Data dialog box.
  4. Choose Close.
    Result: The Distributed Data Manager Tracking Utility dialog box appears.

Retrying a REMOTE_TASKS record

You can retry a REMOTE_TASKS record that is new, pending, or has failed. In this manner, you can retry a new, failed, or pending REMOTE_TASK record immediately, rather than waiting for Distributed Data Manager to retry the transaction.

Note: You can only retry REMOTE_TASKS records at your site.

To retry a REMOTE_TASKS record:

  1. From the table under Remote Work/Tasks, double-click the REMOTE_WORK record that contains the REMOTE_TASKS record you want to retry.
    Result: All REMOTE_TASKS records associated with the REMOTE_WORK record appear immediately below the REMOTE_WORK record in the table under Remote Work/Tasks.
  2. From the table, select the REMOTE_TASKS record you want to retry.
  3. Choose Retry.
    Result: The Retry Task message appears.
  4. Choose Yes.
  5. Result: Distributed Data Manager immediately retries the REMOTE_TASKS record.
  6. Choose Refresh.
  7. Double-click the REMOTE_WORK record to display the result of the retried remote task.
    Result: The Distributed Data Manager Tracking Utility dialog box displays the result of the retried REMOTE_TASKS record in the table under Remote Work/Tasks.
    Note: If the REMOTE_TASKS record is processed successfully, the REMOTE_TASKS record does not appear.

Retrying a REMOTE_WORK record

When you retry a REMOTE_WORK record, you automatically retry all the REMOTE_TASKS records associated with the REMOTE_WORK record.

Note: You can only retry REMOTE_WORK records at your site.

To retry a REMOTE_WORK record:

  1. From the table under Remote Work/Tasks, select the REMOTE_WORK record you want to retry.
  2. Choose Retry.
    Result: The Retry Work message appears.
  3. Choose Yes.
    Result: Distributed Data Manager retries all REMOTE_TASKS records associated with the REMOTE_WORK record.
  4. Choose Refresh.
  5. Double-click the REMOTE_WORK record.
    Result: The Distributed Data Manager Tracking Utility dialog box displays the result of the retried REMOTE_TASKS records in the table under Remote Work/Tasks.
    Note: If all REMOTE_TASKS records are processed successfully, the REMOTE_WORK record does not appear.

Retrying all REMOTE_TASKS records at once

You can retry all REMOTE_TASKS records of every REMOTE_WORK record displayed in the table under Remote Work/Tasks at once.

To retry all REMOTE_TASKS records:

  1. From the table under Remote Work/Tasks, select a REMOTE_TASKS record.
  2. Choose Retry All.
    Result: The Retry All Work message appears.
  3. Choose Yes.
    Result: Distributed Data Manager retries all REMOTE_TASKS records.
  4. Choose Refresh.
  5. Double-click a REMOTE_WORK record to display the result of a retried REMOTE_TASKS record.
    Result: The Distributed Data Manager Tracking Utility dialog box displays the result of the retried REMOTE_TASKS records in the table under Remote Work/Tasks.
    Note: REMOTE_TASKS records that are processed successfully do not appear.

Deleting a REMOTE_TASKS record

You can delete a REMOTE_TASKS record, such as a failed problem transfer to a remote site, that you no longer want Distributed Data Manager to automatically retry.

To delete a REMOTE_TASKS record:

  1. From the table under Remote Work/Tasks, select a REMOTE_TASKS record you want to delete.
  2. Choose Delete.
    Result: The Delete Remote Task message appears.
  3. Choose Yes.
    Result: One of the following occurs:
    • If the REMOTE_TASKS record is not a problem transfer to a remote site, the REMOTE_TASKS record is deleted.
    • If the REMOTE_TASKS record is a problem transfer to a remote site, an Information message appears.
  4. Choose OK.
    Result: The REMOTE_TASKS record is deleted.

Deleting a REMOTE_WORK record

When you delete a REMOTE_WORK record, all REMOTE_TASKS records associated with the REMOTE_WORK record are deleted as well.

Note: You can delete REMOTE_WORK records only at your site.

To delete a REMOTE_WORK record:

  1. From the table under Remote Work/Tasks, select a REMOTE_WORK record you want to delete.
  2. Choose Delete.
    Result: The Delete Remote Work message appears.
  3. Choose Yes.
    Result: The REMOTE_WORK record and all associated REMOTE_TASKS records are deleted.

Deleting a LOCAL_WORK record

You can delete a LOCAL_WORK record at your site.

Caution: If you delete a LOCAL_WORK record, the remote site will not receive an acknowledgment of the success or failure of the transaction performed at your site.

To delete a LOCAL_WORK record:

  1. From the table under Local Work, select the LOCAL_WORK record you want to delete.
  2. Choose Delete.
    Result: The Delete Local Work message appears.
  3. Choose Yes.
    Result: The LOCAL_WORK record is deleted.