Tivoli Problem Management User Help
Table of Contents
Overview
Tivoli Problem Management Overview
Registering Calls
Call Registration Dialog Box
Quick Contact
Adding Work History to a New Call
Attaching Calls to Problems
Copying Existing Problems to New Calls
Using the Problem List During Call Registration
Dispatching Calls
Call Dispatch Dialog Box
Work with Dispatch Calls Dialog Box
Work with Call History Dialog box
Working With Problems
Work with Problems Dialog box
Problem Status Dialog Box
Viewing Problem History
Printing Problem History
Adding Work History
Using Problem Status Dialog Box
Bulk Problem Transfer to a Remote Site
Freezing or Transferring Calls and Problems
Transferring Problems
Diagnostic Aids
Using the Adaptive Learning Diagnostic Aid
Using the Hot News Diagnostic Aid
Using the Common Problem Diagnostic Aid
Using the Error Messages Diagnostic Aid
Using the Solutions Diagnostic Aid
Using the HyperTrees Diagnostic Aid
Using the Case Based Reasoning Diagnostic Aid
Data View Wizard
Working with the Data View Wizard
Notifications and Alarms
Notifications and Alarms
Network node
Working with network faults records
Querying the status of a network node
Help
Tivoli Service Desk User Help