Work with Dispatch Calls Dialog Box


Overview

Tasks

Included with

Tivoli Problem Management

Overview

Work with Dispatch Calls dialog box

When a call is dispatched, transferred, or forwarded to you, you pick up the call and complete the call registration process. Then you can work to resolve the problem, just as if you took the call initially and registered it.

Tasks

Accessing the Work with Dispatch Calls dialog box

To access the Work with Dispatch Calls dialog box, do one of the following:
  • If you are using Problem Management Analyst, from the Call menu, choose Pickup Dispatch/Call Transfer.
  • From the Help menu, choose Your System Profile and follow the instructions under Work with Dispatch Calls.