Add Day Dialog Box


Overview

Tasks

Included with

Tivoli Service Desk

Overview

The Add Day dialog box

The Add Day dialog box enables you to add SLA days to the Work With Days dialog box. An SLA day represents a 24-hour period of time divided into 96 segments, each 15 minutes in length. These 15-minute time intervals can be either turned on or turned off. To learn more about SLA days, see Working with Calendars.

Tasks

Accessing the Add Day dialog box

To access the Add Days dialog box:
  1. In the Work With Calendars dialog box, choose the Add button.
    Result: The Add Calendar dialog box appears.
  2. Click the option button to the right of the Use Day field.
    Result: The Work With Days dialog box appears.
  3. Choose the Add button.
    Result: The Add Day dialog box appears.