Quick Contact


Overview

Tasks

Included with

Tivoli Problem Management

Overview

What is Quick contact?

Your organization may track information for many people. You may need to locate a specific person in order to finish the Contact Information section of call registration. To do this you may, use the Quick Contact dialog box to find contacts in the Tivoli Service Desk database.

To access the Quick Contact dialog box, Choose the browse button next to the last name on the Call Registration dialog box.

Multi-Customer Data
Support

If your Tivoli Service Desk system is secured under multi-customer data support, you can search only for people belonging to organizations associated with your user ID. Access to data in a secured Tivoli Service Desk system is restricted by organization.

Tasks

Finding a contact

In the Contact Search section of the Quick Contact dialog box, you can narrow your search by specifying identifying information in the boxes.

Wildcards: You can use any combination of characters and wildcards in the text boxes. For example, you can type the beginning characters of a name in the Last Name box, followed by an asterisk (*).

Tip: To display a list of all contacts, leave all the boxes blank.

To search for contacts, do the following steps in the Contact Search section:

  1. In the Last Name box, type all or part of the last name of a contact.
  2. In the First Name box, type all or part of the first name of a contact.
  3. In the Middle Name box, type all or part of the middle name of a contact.
  4. In the Contact ID box, type all or part of the contact ID of the contact.
  5. Choose Browse to select a location from the Location dialog box.
  6. Choose Browse to select an organization from the Organization dialog box.
  7. In the Phone box, type all or part of the phone number of contact.
  8. Choose Find.
    Result: Records that match your search parameters appear in the People table section.
  9. From the People table, select a person.
  10. Choose Select.
    Result: The name of the selected person appears on the Contact Information section of the Call Registration dialog box.