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Before you can use Distributed Data Manager to
transfer calls, problems, and solutions to remote sites, you must configure Tivoli Problem
Management with information about your site and the remote sites in your enterprise.
Information about remote sites includes the name of each remote site, site number, as well
as the IP address or IP host name of the primary and secondary hosts for Tivoli Problem
Management. This data is stored as records in the SITES table of the Tivoli Problem
Management database Note: You perform each of these procedures at your
site. When steps refer to data about remote sites in this help topic, this is data that
must be configured at your site.
Tip: To take effect, these procedures require that you restart Tivoli
Problem Management on all application servers and client workstations. Therefore, consider
performing all configuration tasks at the same time, or during an off-peak time at your
help desk. |
The
Work With Sites dialog box |
You use the Work With Sites dialog box to
configure the local and remote site data at your site. The Work With Sites dialog box
contains these tabs:
To access the Work With Sites dialog box, do one of the following:
- If you are using the Tivoli Problem Management Administrator or Tivoli Service Desk
Administrator profiles, from the Edit menu, choose Sites.
- From the Help menu, choose Your System Profile and follow the instructions under
Distributed Data Manager.
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The
Add Site dialog box |
You use the Add Site dialog box to add new
remote site data to your site. To access the Add Site dialog box:
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The
Edit Site dialog box |
You use the Edit Site dialog box to modify the
remote site data at your site. To access the Edit Site dialog box:
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The
Site Inquiry dialog box |
You use the Site Inquiry dialog box to search
for remote sites in your enterprise. To access the Site Inquiry dialog box:
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You can add descriptive data about your site
when you configure site data in Tivoli Problem Management. To add data about your site:
- From the Edit menu, choose Sites.
Result: The Work
With Sites dialog box appears.
- Choose the Local Site tab.
Result: The Local Site tab appears.
The Local Site tab displays your site ID, which was defined during Tivoli Service Desk
installation. You cannot change your site ID.
- In the Name box, edit the site name, if desired.
By default, this box contains the same text as the site ID box.
- In the Description box, type a description about your site.
- Choose Update.
Result: The SITES table at your site is updated.
- Choose Close.
Result: The Tivoli Service Desk window appears.
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You need to add data about each remote site in
your enterprise. Know the following about each remote site before you add data about the
remote site to your site:
- Site ID
- Site number
- The name of the Tivoli Problem Management application server at the remote site.
- If it exists, the name of the secondary Tivoli Problem Management application server at
the remote site.
You can use either the IP address or the IP host name for the application server
running Tivoli Problem Management.
To add data about a remote site:
- From the Edit menu, choose Sites.
Result: The Work
With Sites dialog box appears.
- On the Remote Sites tab, choose Add.
Result: The Add Site
dialog box appears.
- In the Site ID box, type the site ID defined by the system administrator at the remote
site.
- In the Name box, type the name of the remote site.
This name does not have to match the name given to the site by the system administrator at
the remote site. This is descriptive data for your reference only.
- In the Site Number box, type the site number defined by the system administrator at the
remote site.
- In the Primary Host box, type the primary Tivoli Problem Management server host name.
The Tivoli Problem Management server host name must match the IP address or IP host name
of the application server identified by the remote site administrator as the Tivoli
Problem Management primary host.
- In the Secondary Host box, type the secondary Tivoli Problem Management server host
name, if one exists.
The Tivoli Problem Management server host name must match the IP address or IP host name
of the application server identified by the remote site administrator as the Tivoli
Problem Management secondary host.
- Type a description in the Description box.
Note: This data is for your reference only.
- Select the Active Site box.
- If the remote site application server is an IBM OS/390 server, select IBM OS/390 Host
Server.
- Choose OK.
Result: The Work With Sites dialog box reappears and displays the new
data in the Remote Sites list.
- If you want to add more data for remote sites, repeat steps 3 through 9.
- Choose Close.
Result: The Tivoli Service Desk window appears.
- Restart Tivoli Problem Management on all the application servers and client workstations
at your site.
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Modifying
data about remote sites |
Occasionally you may need to change the data
about a remote site. For example, if a system administrator at a remote site informs you
that their primary Tivoli Problem Management application server host name is changing, you
must update your site with the new data. To modify data about a remote site:
- From the Edit menu, choose Sites.
Result: The Work
With Sites dialog box appears.
- From the Remote Sites list, select a site.
- Choose Edit.
Result: The Edit Site
dialog box appears.
- Modify the data for the selected site.
- Choose OK.
Result: The Work With Sites dialog box displays the modified data.
- From the Work With Sites dialog box, choose Close.
- Result: The Tivoli Service Desk window appears.
- Restart Tivoli Problem Management on all the application servers and client workstations
at your site.
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Deactivating
data about remote sites |
By default, all remote site data is active at
your site. There may be times, however, when you need to deactivate remote site data,
either permanently or temporarily. For example, suppose a branch of your organization
closes or relocates. In this case, you need to remove the site permanently from
your database to prevent future call, problem, and solution transfers to the site. You
cannot delete remote site data, however, after a call or problem has been transferred to
it. In this case, deactivating the data of the site accomplishes the same result.
There may be times when you only want to deactivate call, problem, and solution
transfers to a remote site temporarily. Because the data remains, you can
reactivate it later. Note that the deactivation affects only the users at your site; you
do not affect the remote users. If users at the local site and the remote site attempt
remote transactions to each other, errors occur and remote transactions fail.
To deactivate data for a remote site:
- From the Edit menu, choose Sites.
Result: The Work
With Sites dialog box appears.
- Under Remote Sites, select the site whose data you want to deactivate.
- Choose Edit.
Result: The Edit Site
dialog box appears.
- Clear the Active Site box.
- Choose OK.
Result: The Work With Sites dialog box reappears.
- From the Work With Sites dialog box, choose Close.
- Result: The Tivoli Service Desk window appears.
- Restart Tivoli Problem Management on all the application servers and client workstations
at your site.
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Reactivating
data about remote sites |
To reactivate data about a deactivated remote
site:
- From the Edit menu, choose Sites.
Result: The Work
With Sites dialog box appears.
- Choose Inquiry.
Result: The Site
Inquiry dialog box appears
- Clear the Active Sites box.
- Choose OK.
Result: The Work With Sites dialog box appears.
- In the Work With Sites dialog box, select the site data you want to activate from the
Remote Sites table.
- Choose Edit.
Result: The Edit Site
dialog box appears.
- Select the Active Site box.
- Choose OK.
Result: The Work With Sites dialog box reappears.
- Choose Close.
Result: The Tivoli Service Desk window appears.
- Restart Tivoli Problem Management on all the application servers and client workstations
at your site.
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Deleting
data about remote sites |
You can delete data about remote sites from your
database. Deleting this data only removes the data from your database; it does not remove
the remote site from your enterprise. You can delete remote site data if, for example,
you added the data incorrectly and prefer to start over rather than edit the data. You can
delete remote site data only if your site has never received or transferred a call,
problem, or solution to the site. Deactivating remote site data has the same result as
deleting the data
To delete data about a remote site:
- From the Edit menu, choose Sites.
Result: The Work
With Sites dialog box appears.
- Under Remote Sites, select a site.
- Choose Delete.
Result: A Warning message appears.
- Choose Yes.
Result: The Work With Sites dialog box reappears and the remote site is
no longer listed in the table.
- Choose Close.
Result: The Tivoli Service Desk window appears.
- Restart Tivoli Problem Management on all the application servers and client workstations
at your site.
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