Overview |
|
Tasks |
|
Included with |
Tivoli Problem Management |
What problem actions do |
A problem action defines what system action occurs after a help desk analyst assigns a problem code, then exits the Call Registration dialog box or the Problem Status dialog box. |
Associating problem actions with problem codes |
You associate problem actions with problem codes in the Add Problem Code dialog box or Edit Problem Code dialog box. For information on associating problem actions with problem codes, see Maintaining Problem Codes |
Default problem actions |
Tivoli Problem Management is shipped with a default set of problem actions. You can modify these default problem actions or create your own. |
Add Problem Action dialog box |
Add your own problem
actions to the set of default problem actions shipped with Tivoli
Problem Management in the Add Problem Action dialog box. See Adding a problem action. To access the Add Problem Action dialog box:
|
Edit Problem Action dialog box |
Use the Edit Problem Action dialog box to modify
both the problem actions included in Tivoli
Problem Management and the problem actions you create. For more information, see Editing a problem action. To access the Edit Problem Action dialog box:
|
Problem Action Availability |
When you add, edit or delete problem actions, these changes are immediately reflected in what what system action occurs after a help desk analyst assigns a problem code, then exits the Call Registration dialog box or the Problem Status dialog box. You do not need to close and restart Tivoli Service Desk. |
Adding a problem action |
You can add new problem
actions to the default set included in Tivoli
Problem Management. To add a problem action:
|
Editing a problem action |
You can modify both the problem
actions included in Tivoli
Problem Management and the problem actions you create. To edit a problem action:
|
Deleting a problem action |
You cannot delete a problem action that is
associated with a problem code. See Maintaining Problem Codes. To delete a problem action:
|