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The Alarm Indicator notifies you when you
receive an alarm while you are running Tivoli Service Desk. If you are not running either
Tivoli Service Desk or the Alarm Monitor when an alarm is sent to you, you are notified of
this alarm the next time you start either of these programs. Note: You
do not see non-alarm notifications in Tivoli Service Desk. You must monitor your e-mail
program, check the fax machine, or wear a pager to learn that you have received a
non-alarm notification from Tivoli Problem Management. |
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The Alarm Manager dialog box enables you to view
a list of your alarms and to view the details of a selected alarm. To access the Alarm
Manager dialog box, do one of the following:
- If you are using the Problem Management Administrator profile,
the Problem Management Analyst profile, or the Problem Management Field Analyst profile,
from the File menu, choose Read Alarms.
- If you are using the Tivoli Service Desk User profile, from the File menu, choose Read
Alarms.
- From the Help menu, choose Your System Profile and follow the instructions under Read
Alarms.
- In the Alarm Monitor window, from the
Actions menu, choose View Alarms.
- In the Alarm Monitor window, from the
toolbar, select the View Alarms toolbar button.
- In the Alarm Notification dialog
box, choose View.
Result: The Alarm Manager dialog box appears. |
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Viewing alarms is similar whether you run Tivoli
Service Desk or the Alarm Monitor alone. To view alarms:
- In the Alarm Manager dialog box, in the Alarms
for list, click on the title of the alarm you want to view.
Result: The details of the selected alarm appear in the Alarm Data
section.
Note: The Alarms for list contains the titles of all alarms you have
received and not deleted. It does not contain alarms that you have sent to other users.
When you access the Alarm Manager dialog box by
choosing the View button in the Alarm
Notification dialog box, the title of the new alarm is automatically selected.
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You can postpone
dealing with an alarm to a selected date and time. You are notified of this alarm again
when the selected date and time is reached. To postpone an alarm:
- In the Alarm Manager dialog box, from the Alarms
for list, select an alarm and choose Postpone.
- In the Postpone Alarm dialog box, in the Alarm Time and Alarm Date boxes, change the
time and date as appropriate.
- To modify the alarm title, in the Alarm Title box, type a new title.
- To modify or add to the alarm description, in the Alarm Text box, type new text.
- Choose OK.
Result: The Alarm Manager dialog box
reappears. The postponed alarm is displayed in the Alarms list. When the date and time you
specified in the Alarm Time and Alarm Date boxes is reached, the postponed alarm triggers
an alarm indicator in the Tivoli Service Desk
window if one is not already there.
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You can forward an alarm to another Tivoli
Service Desk user. To forward an alarm:
- In the Alarm Manager dialog box, from the Alarms
for list, select an alarm and choose Fwd.
- In the Send Notification dialog box,
specify the person or group to whom you want to send the notification and modify any other
information as necessary. For more information, see Sending
Notifications.
- Choose OK.
Result: The Alarm Manager dialog box
reappears. The forwarded alarm still appears in the Alarms for list. It is removed after
you exit the Alarm Manager dialog box.
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After you have read an alarm, you can delete it
from your Alarms for list. To delete an alarm:
- In the Alarm Manager dialog box, from the Alarms
for list, select an alarm and choose Delete.
Result: The selected alarm is removed from the Alarms list.
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In Tivoli Service Desk, when you read an alarm
about a transferred or forwarded problem, you can immediately resume work on the problem. To
resume work on a transferred or forwarded problem:
- In the Alarm Manager dialog box, from the Alarms
for list, select an alarm relating to a transferred or forwarded problem.
Result: The problem number is displayed in the Item ID box and the Jump
To button becomes active.
Note: The Jump To button appears only when you access the Alarm Manager dialog box while you run Tivoli Service
Desk. It does not appear when you access the Alarm Manager box while running the Alarm
Monitor.
- Choose Jump To.
Result: The Problem Status dialog box opens
and displays the selected problem. Resume work on the problem as if you had opened it
directly in the Problem Status dialog box.
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You can send
notifications to other Tivoli Service Desk users while you are working with your alarms. Perform
the following steps to send a notification:
- In the Alarm Manager dialog box, choose Set New.
- In the Send Notification dialog box,
specify the required information. For more information, see Sending
Notifications.
- Choose OK.
Result: The Send Notification dialog box closes. The notification is sent
to the specified user or group of users.
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To quit the Alarm Manager:
- In the Alarm Manager dialog box, choose Close.
- When the Warning message appears, do one of the following:
- To close the Alarm Manager dialog box and delete alarms you have viewed this time,
choose Yes.
Note: Alarms viewed previously, but not this time when the Alarm Manager
was opened, are not deleted. Alarms sent to you as a member of a group and not as an
individual user are also not deleted.
- To close the Alarm Manager dialog box without deleting any alarms, choose No.
- To return to the Alarm Manager dialog box, choose Cancel.
Note: The alarm indicator remains on the Tivoli Service Desk window
until you delete all alarms listed in the Alarm
Manager dialog box. |