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To configure the database retrieval limit for a Work
with dialog box:
- Access the Tivoli Toolkit Interface Designer, by doing one of the following:
- From the Start menu, point to Programs, then Tivoli Service Desk '99, then Tivoli
Developer's Toolkit and choose Interface Designer.
- At the command prompt, type i-design and press Enter.
Result: The TDT Interface Designer window appears.
- From the File menu, choose Open.
- In the Select Resource File dialog box, from the Look In list, select the directory
containing the Tivoli Problem Management DF files.
- Select the DF file that contains the Work with dialog box you want to modify
and choose Open.
Result: A list of all the dialog boxes contained in the selected DF file
appears in the Forms tab of the Tivoli Toolkit Interface Designer window. For more
information on DF files and the dialog boxes contained in them, see the Tivoli Service
Desk Technical Reference.
- Select the dialog box you want to modify and choose Update.
Result: The selected dialog box appears in design mode.
- Double-click anywhere in the table area.
- In the Control Properties dialog box, choose the SQL tab.
- In the SQL tab, in the Record Limit box, type a new value.
Note: The value in the Record Limit box defines the maximum number of
rows of data the dialog box can retrieve. There is no recommended value that works in
every situation. In general, the larger the limit, the longer it takes for the dialog box
to display the requested records. However, if you set too small a limit, the dialog box
may not contain enough information to be useful to your help desk analysts.
- Choose OK.
Result: The selected dialog box appears in design mode.
- Press Alt+F4 to quit design mode.
Result: The Tivoli Toolkit Interface Designer window reappears.
- From the File menu, choose Save.
Result: The Tivoli Toolkit Interface Designer automatically
reparses all of the dialog boxes that you modified in the selected DF file.
- From the File menu, choose Exit to quit the Tivoli Toolkit Interface Designer.
Note: For more information on using the Tivoli Toolkit Interface
Designer, see the Tivoli Toolkit Interface Designer Guide. |