SCIM


Information on the products your help desk supports is organized into a hierarchy composed of four levels: system, component, item, and module. These four levels are collectively called the SCIM, an acronym formed from the first letter of each word.

Each product your help desk supports should have a corresponding SCIM definition. When registering a call and requesting information, the analyst can limit the database search based on parameters that match SCIM definitions. For more information, see Maintaining the SCIM Hierarchy.