Distributed Data Manager Call Forward Transaction


Overview

Included with

Tivoli Problem Management administration

Overview

Call forward transaction The following table lists the tasks to forward a call to a remote site.

Task System Process
1 Client A Remove the current Dispatch record
2 Client A Create REMOTE_WORK record: RW_CALL_TRANSFER
3 Client A Post Message to A's application server: ES_MSG_CLIENT_CLOSE
4 Client A Post Message to A's application server: ES_MSG_TA_OUTGOING_WORK
5 Application Server A Read REMOTE_WORK and REMOTE_TASKS records
6 Application Server A Package call data
7 Application Server A Post message to B's application server: ES_MSG_TA_CALL_TRANSFER
8 Application Server B Create LOCAL_WORK record
9 Application Server B Unpackage call data
10 Application Server B Create DISPATCH record
11 Application Server B Begin call escalation
12 Application Server B Notify recipient
13 Application Server A Send acknowledgment to Site A. Post message to A's application server: ES_MSG_TA_REMOTE_COMPLETION
14 Application Server A Remove LOCAL_WORK record
15 Application Server A End call escalation
16 Application Server A Remove REMOTE_WORK and REMOTE_TASKS records