Overview |
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Tasks |
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Diagnostics Settings Dialog Box Tabs |
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Included with |
Tivoli Problem Management |
Diagnostic Aid Settings |
You control some of the behavior of the Diagnostic
Aids, including:
|
Diagnostics Settings dialog box |
Use the Diagnostics Settings dialog box to configure the behavior of Diagnostic Aids. |
Accessing the Diagnostics Settings dialog box |
To access the Diagnostics Settings dialog box,
do one of the following:
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Inquiry Tab |
You can make Inquiry
dialog boxes appear before Work
with dialog boxes when help desk analysts choose Work with Common Problem, Work
with Error Messages, Work with Hot News, or Work with Solutions from a menu or toolbar. If you install IBM Intelligent Miner for Text along with Tivoli Problem Management, you can configure Tivoli Problem Management to recognize IBM Intelligent Miner for Text and enable text searches. Text searching can be available at several Inquiry dialog boxes used with Diagnostic Aids. See Configuring Diagnostic Aid Inquiries. |
Adaptive Learning tab |
When help desk analysts choose Diagnose in the Call Registration dialog box or the Problem Status dialog box, you control both the maximum number of potential solutions returned and whether the SCIM information is used to search for Adaptive Learning solutions. See Configuring Adaptive Learning Searches. |
App Server Matching tab |
You determine the maximum number of Diagnostic Aid records retrieved when help desk analysts choose Diagnose in the Call Registration dialog box or the Problem Status dialog box. Adjust the retrieval limit so that help desk analysts do not have to wait too long for a useful number of possible solutions. See Configuring Maximum Matches for Diagnostic Aid Searches. |