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Perform the following steps to print a problem
history:
- Use this table to determine your first action.
If you use the... |
then... |
Work with Problems dialog box |
select a problem and choose Print. |
Problem History tab of the Call Registration
dialog box |
select a problem and choose Print. |
Result: The Print dialog box appears.
- Use this table to indicate how many problem histories you want to print in the Work with
Problems dialog box or Problem History tab of the Call Registration dialog box.
To print a problem history for... |
then under Print Range select... |
all the problems that appear |
All Records. |
only the currently selected problem |
Current Record. |
Note: Record selection applies to the contents of the Work with
Problems dialog box even if you are working on a problem in the Problem Status dialog box.
- Use this table to indicate the kind of problem history you want to print.
To print a... |
then... |
brief problem report, which includes the problem
ID, problem owner, caller, location of caller, full problem description and problem result |
under Print Format, select Brief. |
detailed problem report, which adds full SCIM
information and detailed work history to the information available in the Brief Problem
Report |
under Print Format, select Detailed. |
- Choose OK.
Result: The Report Output Attributes dialog box
appears.
- Use this table to indicate where you want to direct the report output.
To... |
then under Destination, select... |
display the problem history on your monitor as a
scrollable dialog box |
Screen. |
print the problem history |
Printer.
In the Lines Per Page box, specify the number of lines that you want to appear on each
page of your report. |
store the problem history in a file |
File.
In the Filename box, specify the name of the file to which you want the report sent. |
File Note: The name of your output file should not have an
extension of .rep, .kb, or .kbc. You
can specify any path for your output file. If you do not specify a path, the file is
placed in the TSD folder.
Print Note: By default, there are 58 lines on each page. Depending on
your paper size, you may want to change this value. This value should not exceed the
maximum number of lines that can print on a physical sheet of paper. This box determines
the placement of the heading information.
- In Maximum Records to be Processed, specify the maximum number of problem histories that
you want Tivoli Problem Management to print.
Note: If you have a large number of problems, it may take a significant
amount of time to print all of the corresponding problem histories. Instead, you may
choose to print a selected number of work histories. If you type 50 in this box, the
problem histories belonging to the first 50 problems appearing in the Work with Problems
dialog box or in the Problem History tab of the Call Registration dialog box are printed.
If you want a different set of 50 problem histories printed, use the Inquiry or SQL buttons to select
another set of problems.
- Choose Accept.
Result: The problem history report is displayed on your screen, printed
on your printer, or stored in a file, depending on your selection in step 5.
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