SLA Term Dialog Boxes


Overview

Tasks

Included with

Tivoli Service Desk

Overview

The Add SLA Term dialog box

The Add SLA Term dialog box is used to create SLA terms. A term comprises a calendar that sets the active times for the SLA, a time limit for the breach of the agreement, a set of scheduled events to run as the problem ages. The term also specifies criteria for determining when a problem activates an SLA and specifies conditions upon which an active SLA terminates. See Working with SLA Terms for more information.

The Edit SLA Term dialog box

The Edit SLA Term dialog box is used to edit SLA terms. A term comprises a calendar that sets the active times for the SLA, a time limit for the breach of the agreement, a set of scheduled events to run as the problem ages. The term also specifies criteria for determining when a problem activates an SLA and specifies conditions upon which an active SLA terminates. See Working with SLA Terms for more information.

The View SLA Term dialog box

The View SLA Term dialog box is used to view SLA term details. A term comprises a calendar that sets the active times for the SLA, a time limit for the breach of the agreement, a set of scheduled events to run as the problem ages. The term also specifies criteria for determining when a problem activates an SLA and specifies conditions upon which an active SLA terminates. See Working with SLA Terms for more information.

Tasks

Accessing the Add SLA Term dialog box

To access the Add SLA Term dialog box:

Accessing the Edit SLA Term dialog box

To access the Edit SLA Term dialog box:
  1. In the Work With Terms dialog box, select an SLA term.
  2. Choose the Edit button.
    Result: The Edit SLA Term dialog box appears.

Accessing the View SLA Term dialog box

To access the View SLA Term dialog box:
  1. In the Work With Terms dialog box, select an SLA term.
  2. Choose the View button.
    Result: The View SLA Term dialog box appears.