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Tivoli Change Management is the application in
the Tivoli Service Desk suite that enables your organization to automate, control, and
analyze the change management process. A change is any modification to a
production environment that might affect business performance or operations. By
automating the change process, from the initial change to its implementation, you can
establish procedures and policies to do the following:
- Create, modify, and delete changes
- Track changes as they are submitted, approved, implemented, and completed
- Create models to use as templates for commonly requested changes, thus providing
consistency and control over change requirements
- Notify requesters, reviewers, resources, impacted personnel, and implementers of changes
in status, upcoming impacts, and required action
- Create, test, and use rules to enforce business policies and practices during the change
process
- Analyze the effect of a change using data from other changes, problems, and network
connections
- Produce reports and statistical data relating to the change management process
- Interact with Microsoft Project using a dynamic data exchange (DDE) interface to create
implementation schedules and track status
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