Changing Your TSD Password


Overview

Tasks

Included with

Tivoli Service Desk

Overview

Passwords

If required by your TSD administrator, you use a password in the TSD Log On dialog box to start Tivoli Service Desk. Your TSD administrator can also give you the ability to change your password.

Change Password dialog box

Use the Change Password dialog box to change your password on a periodic basis.

Note: Accessing the Change Password dialog box is possible only when your TSD administrator permits it. The Change User Password system action is not included in any of the default Tivoli Service Desk profiles. In addition, the TSD administrator must also use the SQL Configuration Editor dialog box to enable you to change your password. See Configuring logon security.

To access the Change Password dialog box:

  • From the Help menu, choose Your System Profile and follow the instructions under Change User Password.

Tasks

Changing your TSD password

To change your Tivoli Service Desk password:
  1. In the Change Password dialog box, in the Old Password box, type the password you are currently using.
    Note: Depending on the configuration of your database, password boxes may be case-sensitive. Type your password exactly as you do in the TSD Log On dialog box.
  2. In the New Password box, type your new password.
  3. In the Confirm New Password box, type your new password again.
  4. Choose OK.