Configure Service Level Agreements Dialog Box


Overview

Tasks

Included with

Tivoli Service Desk

Overview

The Configure Service Level Agreements dialog box

The Configure Service Level Agreements dialog box is used to enable the SLA module, and to add, view, edit, and breach relationships. Before you can configure a Service Level Agreement, you must open the Configure Service Level Agreements dialog box and choose the Enable SLA Module option. See Configuring Service Level Agreements for more information.

Tasks

Accessing the Configure Service Level Agreements dialog box

To access the Configure Service Level Agreements dialog box:
  • From the Configuration menu, choose Configure Service Level Agreements.
    Result: The Configure Service Level Agreements dialog box appears.