Finding Changes


Overview

Tasks

Included with

Tivoli Change Management user

Overview

Finding changes

Depending on your role within the change management process at your organization, you may need to find changes on a regular basis. If you are an approver, you might spend most of your time searching for changes and reviewing them. As an implementer who is responsible for completing and fulfilling a change, you can gain valuable insight by finding and reviewing previous changes.

As a requester, approver, or implementer, you can work with changes in a variety of ways:

  • If you are the requester of a change, you can modify a change based on feedback from the approver and change status
  • If you are an implementer or approver of a change, you might spend more time viewing changes

Tasks

Finding a change

To find a change:
  1. From the Change menu, choose Find Change.
    Result: The Find Change dialog box appears.
  2. Type search criteria in any of the boxes.
    If you do not know the spelling of an entry, type the first few characters to list matching changes or choose the Browse button to display the corresponding data manager and select your criteria.
    Note: To list all changes, leave all boxes empty. Notice that the Open Changes Only box is selected by default.
  3. Choose OK.
    Result: The Changes dialog box appears with the changes that meet your search criteria.
Finding your changes You can display a list of changes that are associated with you. You may be the author, requester, or approver of a change. Displaying only your own changes makes it easy to quickly review the status of all changes that have an association with you.

To find your changes:

  1. Logon to Tivoli Service Desk with your user ID.
  2. From the Changes menu, choose My Changes.
    Result: The Changes dialog box appears.
  3. Review your changes.
  4. Choose Close.
    Result: The Tivoli Service Desk window appears.