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Service Level failure (CSM*) in any function shipping request
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Use the historical transaction display function of OMEGAMON XE for CICS on z/OS to locate the mirror transactions that are responsible for the service level failure, the Bottleneck Analysis workspace can further assist in locating the wait reasons responsible for slow response time. Ensure the defined journals have sufficient capacity for this workload and use the Transaction Analysis workspace to check the number of task attempting to use the same journal.
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