Expert Advice

CICSplex_Performance_Index  
Situation Description
Suggested Actions
Situation Description

Service Level failure

 

Suggested Actions

Use the historical transaction display function of OMEGAMON/CICS to locate the transactions that are responsible for the service level failure. The breakdown of time statistics in the historical transaction detail may identify the component that is causing the response time to be excessive. If the transaction behavior is found to be normal, consider updating the service class definitions so that they will accurately reflect anticipated response times.

 

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