IBM Tivoli OMEGAMON XE for CICS on z/OS, Version 5.1.0

CICS SLA view

OMEGAMON XE for CICS on z/OS provides the CICS SLA view, a different view from the Tivoli Enterprise Portal Navigator Physical view. This alternative view allows you to set workload performance thresholds with which you can monitor your CICS® transactions to ensure they comply with your site's service level agreements (SLAs).

These Tivoli Enterprise Portal objects support the SLA feature within OMEGAMON XE for CICS on z/OS:

service classes
This object identifies the transactions that share common response time goals, grouped together by transaction IDs, user IDs, VTAM® terminal ID (that is, LU names), and CICS region names. A service class is associated with exactly one workload.
workloads
This object groups one or more service classes that you must monitor as a unit: a workload reflects the status of all the service classes within it.
service policies
This object includes all workloads and all service classes defined for the enterprise. Service class goals can vary by service policy; that is, with service policies, you can change a service class's response-time goals as dictated by your site's varying requirements. For example, you can define one service policy for prime-shift operation, another for evening operation, and yet a third for weekend operation.

Your CICSplex can have only one active service policy at any given time.

Use the CICS SLA view within Tivoli Enterprise Portal, to define and activate each of these objects. Complete these tasks, in the following order:

  1. Opening the CICS SLA view
  2. Adding or editing a workload
  3. Adding or editing a service class
  4. Editing the classification rules for a service class
  5. Adding or editing a service policy and activating a service policy
  6. Overriding a service class goal
  7. Verifying the CICSplex control settings and saving the updated SLA definitions
  8. Returning to the Navigator Physical view

You might need to complete these tasks, when implementing the OMEGAMON XE for CICS on z/OS SLA support:

Notes:
  1. Before your Tivoli Enterprise Portal user ID can access the CICS SLA view and begin modeling your site's SLA requirements, a user ID with administrator authority must give it that access; see Accessing the CICS SLA view.
  2. If your installation chooses to monitor its service-level compliance using only z/OS's native, ISPF-based workload manager, the service policies, workloads, and service classes you create using this view are ignored. OMEGAMON XE for CICS on z/OS instead uses the service classes and goals defined by the z/OS® workload manager. In this case, the only procedure you need complete to activate CICS SLA monitoring is Verifying the CICSplex control settings and saving the updated SLA definitions.

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