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Service Level failure (CSM*) in any function shipping request
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Use the historical transaction display function of OMEGAMON XE for CICS on z/OS to locate the mirror transactions that are responsible for the service level failure, the Bottleneck Analysis workspace can further assist in locating the wait reasons responsible for slow response time. Use the Temporary Storage Queues and Temporary Storage Summary workspaces to identify any queues that are being used excessively by tasks.
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