Expert Advice

CICSplex_Sympathy_Degradation  
Situation Description
Suggested Actions
Situation Description

Service Level failure with excessive time spent in MRO or ISC

 

Suggested Actions

Use the historical transaction display function of OMEGAMON/CICS to locate the transactions that are responsible for the service level failure. Determine whether the large amount of time spent waiting on MRO is a consequence of a poorly performing remote region or a problem with the connections displayed in the Intercommunication Summary. If the transaction behavior is found to be normal, consider updating the service class definitions so that they will accurately reflect expected response times.

 

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