Copyright (c) 1997, 1999 by Tivoli Systems, an IBM Company
After a successful logon, problem determination is basically identical to the problem determination you would perform when accessing Tivoli NetView for z/OS from a 3270 terminal. For example, attempting to access a task that is not defined to NetView or that does not have the required task active exhibits the same symptoms from either the NetView 3270 management console or from a 3270 terminal. Common problems that you may encounter when using the NetView 3270 management console to communicate with a server are described next.
Problems communicating between the console and the server first appear during the logon process. Some of these problems are:
After starting the NetView 3270 management console, it may end with message "Server not available" before giving you the opportunity to logon to Tivoli NetView for z/OS. If this happens, possible reasons are:
For additional information on DSITCPIP, refer to the FLBREAD1.ME file.
After attempting to log on, message DSI021, DSI022, or DSI081 is displayed in the message area of the command facility panel stating that the operator ID or password is not recognized.
If you are sure that the operator ID and password entered are correct, check the outbound encryption key on both the workstation and the host to ensure that they are the same. If they are different, the host will not process data sent from the workstation.
After attempting to log on, distorted data is displayed in the message area of the command facility panel.
Check the inbound encryption key on the workstation and the host to ensure that they are the same. If they are different, messages from the host will not be readable on the workstation.
After logging off NetView, a logon attempt may cause the NetView 3270 management console to wait without responding.
The probable cause of this problem is that the operator task at the host did not successfully end, and subsequent logon attempts cannot be processed until the waiting operator task is stopped. For more information, contact your system programmer and refer to the Tivoli NetView for z/OS Diagnosis Guide.
After rebooting your machine without closing the console, you cannot log on.
The probable cause of this problem is that the operator task at the host has not yet timed-out, and subsequent logon attempts cannot be processed until the operator task ends. Wait for the 1-minute operator task time-out and try to log on again.
Consider the following information when using the NetView 3270 management console.
The NetView 3270 management console has two components:
The following are the minimum requirements beyond those required for Intel platform workstations:
The following are the minimum requirements beyond those required for AIX workstations:
You will also need Java runtime 1.1.7. For additional information on hardware and software requirements, refer to the FLBREAD1.ME file.
On host NetView screens, a START DOMAIN command results in a full screen prompt for the operator ID, password, and so on. On the NetView 3270 management console, you receive a DSI809A message in line-mode. Use ROUTE domainid,opid,password,profilename,hardcopyname,YES|NO to log on to the domain.
Note: | It is better to use the RMTCMD command rather than the START DOMAIN or ROUTE commands. |
If you minimize a windowed panel using the operating system facilities instead of using the Window-Minimize All selection from the menu bar, cascade and tile functions may not work.
BNH167I TASK 'taskname' MACRO 'macroname' FUNCTION 'fname' ERROR CODE 'code'
Explanation: This message is issued when a task has an error return code from a system or NetView macro service.
Message Variables:
System Action: The NetView recovery action may vary depending on whether the macro can be retried. If the message repeats after a specific period of time, NetView assumes the error is recoverable.
Operator Response: Determine if the problem is the result of inactivating some other program or other resource. For macro EZASMI for the DSITCPIP task, the error may indicate that TCP/IP is not active in the system, or that the DSITCPIP task definition member has an incorrect procedure name, socket number, or other error.
System Programmer Response: Determine if the error is caused by a definition problem or a programming error. Error numbers for EZASMI and their meanings are:
BNH168I LOGON REJECTED, ALL SOCKETS IN USE.
Explanation: This message is issued when you attempt to log on to NetView and all the defined sockets are in use.
System Action: The logon attempt is rejected.
Operator Response: Try again later. If the problem persists, have the system programmer increase the number of sockets for DSITCPIP.
System Programmer Response: Update the DSITCPCF member to allow more operators to log on.
BNH174I THIS TASK IS IDLE, ENTER A COMMAND.
Explanation: NetView issues this message in a panel for TCP/IP-connected operators. This message is issued because the command or component that was running in this window has ended and the window has no task to perform. The window has an input area where you can enter a command.
Operator Response: Enter a command. If you want the NetView full screen session to end, enter the LOGOFF command from this window.
DSI038I operator ID reconnected
Explanation: This message indicates that you have been reconnected. This message is issued when a logon establishes a connection to an existing task instead of starting a new task.
Note: If the operator specified Profile, Hardcopy, or Run Initial command, these values are ignored. The insert operator ID is your operator ID.
System Action: Processing continues.
DSI045I Reconnect blocked. Try again.
Explanation: You were attempting to reconnect or takeover an existing Operator Station Task (OST). That OST was unable to participate in the takeover, probably because it is blocked or suspended.
Operator Response: Retry the command. The OST may have freed up. If that doesn't work, try using a different OPID. If the target OST remains inaccesible, ask a lead operator to issue a STOP FORCE or STOP TASK against it.
DSI078A INVALID 'initial command' OPTION - ENTER YES OR NO
Explanation: The initial command option of the logon panel can only be YES or NO. You entered something else.
System Action: This logon ends. You are prompted for the logon command.
Operator Response: Enter YES or NO.
Related Commands: LOGON
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Copyright (c) 1997, 2001 by Tivoli Systems Inc., an IBM Company, including this documentation and all software. All rights reserved. May only be used pursuant to a Tivoli Systems Software License Agreement or Addendum for Tivoli Products to IBM Customer or License Agreement. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without prior written permission of Tivoli Systems. Tivoli Systems grants you limited permission to make hardcopy or other reproductions of any machine-readable documentation for your own use, provided that each such reproduction shall carry the Tivoli Systems copyright notice. No other rights under copyright are granted without prior written permission of Tivoli Systems. The document is not intended for production and is furnished "as is" without warranty of any kind. All warranties on this document are hereby disclaimed including the warranties of merchantability and fitness for a particular purpose.
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