Customer Support

If you have a question or a problem with the NV4IP product family, contact Customer Support by visiting the Website at

www-3.ibm.com/software/sysmgmt/products/support/

They are ready to give you the assistance you need to get the most from this product. Customer Support or your distributor can assist you with problem resolution, information on product enhancements, and tips/techniques for the most effective use of the product family.

When sending an email to Customer Support, please be sure to include as much specific information as possible so that your inquiry may be addressed quickly and accurately. Please use the information below as a guide.

CUSTOMER ID:

 

CUSTOMER NAME:

 

PROBLEM DESCRIPTION:

 

ERROR CODE / MESSAGES: (or SYSTEM ABEND CODE)

 

ERROR MODULES TRACEBACK (if presented)

 

TIVOLI
VERSION/RELEASE LEVELS:

 

SYSTEM INFORMATION VERSION/RELEASE LEVELS:

Host

OS/390

Browser:

Netscape

Internet Explorer

Web Server:

Name and model