View Costs and Prices

Use the View Costs and Prices dialog box to view the following information for a ticket, its activities, and its child activities:

Prices typically are calculated by marking up actual costs with the applied price schedule.

You also enter or view a customer PO number for this ticket.

View costs and prices for tickets in the following applications: Service Requests (SP), Incidents (SP), and Problems (SP).

To view costs and prices:

  1. Display the record for which you want to view costs and prices.

  2. From the Select Action menu, select View Costs and Prices.

  3. View cost and price information in the dialog box. More details on information you view are shown in the following section.

  4. In the Customer PO Number field, add a customer PO number if needed.

  5. Click OK to close the dialog box.

Fields in the View Costs and Prices dialog box

Totals table

In the Totals table window, you see cost and price data for the ticket and its activities. See the following field descriptions.

View Hierarchy Grand Totals table

In the View Hierarchy Grand Totals table window, you see cost and price data for the ticket, its activities, tasks of the activities, and all child activities below it in the hierarchy. See the previous section for explanations of the column headings.

Pricing Agreements section