Use the List Failure Codes dialog box to report failure information for the asset or location on the record. To report failure information, you select failure codes that correspond with one or more levels of a failure hierarchy. The failure hierarchy describes the failure, the problem, the cause, and the remedy. This dialog box is available in more than one application.
If you do not use the failure hierarchy to report information on the asset or location, you can use the Solution Details tab to enter free-form descriptions of the problem, cause, and remedy.
Display the record for which you want to report failure information. The record must be associated with a site before you can report failure information.
Click the Failure Reporting tab. If there is a failure class associated with the asset or location on the record, the system enters it in the Failure Class field.
In the Failure
Codes table window, click List Failure
Codes.
Note: If
there is a value in the Failure Class
field, the list of available failure codes is filtered by this value.
To see all failure codes, clear the value in the Failure
Class field.
Select one of the following choices:
To select only a top-level failure code and return to the record, click Select and Return.
To select a failure code and continue building a failure hierarchy, choose a failure code and click Select. The system displays the next level down in the failure hierarchy. Repeat these steps until you have entered the codes for each level of the hierarchy that you want.
To return to the record
with no selections, click Cancel.
After you select these codes, you can enter a detailed account of the failure in the Remarks field and its associated long description field.
Click Save record .