Select SLAs

Use the Select SLAs dialog in a contract application to add multiple service level agreements to the Associate SLAs dialog box. The SLAs from which you can choose are those that were created for the same organization as that on the contract. After adding the SLAs to the Associate SLAs dialog box and clicking OK, the system associates the SLAs with the contract.

An SLA is a written agreement between a service provider and its customers that generally describes one or more commitments and the escalations, actions and/or notifications associated with each commitment.

This dialog box is available in more than one application.

To select SLAs:

  1. In a contract application, display the contract record for which you want to select one or more SLAs.

  1. From the Select Action menu, select Associate SLAs. The Associate SLAs dialog box opens.

  2. Click Select SLAs. The Select SLAs dialog box opens.

  3. Select one or more SLAs to associate with the contract.

To select an SLA from the same organization that created the current contract, select the Select Record check box. You can select more than one agreement. To cancel a selection, clear the check box. To select all agreements in the list, select the Select All check box next to the Agreements column.

  1. Click OK. The system copies the SLAs to the Associate SLAs dialog box.

  2. Click OK to close the Associate SLAs dialog box.

See Also

Associate SLAs