Show Similar Tickets to a Global, Regional, or Local Ticket

The Show Similar Tickets action is available when you are viewing a global, regional, or local ticket. Use this action to search for and relate tickets that have the same classification as the current record.

You can create the following types of relationships with this action:

If you create informal relationships, the records are related for information purposes only. There is no status inheritance or other type of linkage.

If you create global relationships, you link records to a global ticket so they can be managed by that ticket. You can change the status of related tickets by changing the status of the global record to which they are related.  In addition, if your administrator has set up automated notifications of status changes, they are executed against all tickets tied to the global Issue. On the global, regional, or local record, you can also view a list of related records and view the work and communication logs for all related records.

The similar ticket search results list only tickets that meet the following criteria:

Your system administrator might add more restrictions to the results that the application shows you.

To show similar tickets to a global, regional, or local ticket:

  1. In the current application, display the record for which you want to show similar tickets.

  2. From the Select Action menu, select Show Similar Tickets. The application displays the Show Similar Tickets dialog box.

  3. In the Show Similar Tickets dialog box, select one of the following choices:

  4. Create informal relationships with the current record by selecting the check box next to each ticket you want to relate and clicking Relate Records. These relationships are for information purposes only. After you save the record, the selected records are listed on the Related Records tab with the relationship RELATED.

  5. Create relationships with the current global ticket by selecting the check box next to each ticket you want to relate and clicking Relate Records to Global Issue. The selected records are now managed from the global ticket. After you save the record, the selected records are listed on the Related Records tab with the relationship RELATEDTOGL.

  6. Create relationships with the current regional ticket by selecting the check box next to each ticket you want to relate and clicking Relate Records to Regional Issue. After you save the record, the selected records are listed on the Related Records tab with the relationship RELATEDTOREGIONAL.

  7. Create relationships with the current local ticket by selecting the check box next to each ticket you want to relate and clicking Relate Records to Local Issue. After you save the record, the selected records are listed on the Related Records tab with the relationship RELATEDTOLOCAL.

  1. Click Save.