The Create a WWW Attachment dialog box lets you attach a Web page to your service request. You can attach a Web page in the Create Service Request and the View Service Requests applications.
Create or view the service request to which you want to attach a Web page.
In the Attachments section, click Attach Web Page. The system displays the Create a WWW Attachment dialog box.
In the Name field, enter a name for the file. Optionally enter a description for the file in the next text field.
In the URL field, enter the Uniform Resource
Locator or the global address of the page on the World Wide Web or your
company’s intranet.
Use http:// in the address for absolute URLs. For example,use a path
such as http://companyserver/doclinks/diagram1.htm.
Click OK to create the attachment and close the dialog box.