Add or Modify Fees and Charges

You add or modify fees and charges on a ticket with the Add/Modify Fees and Charges dialog box. For example, you might add a per-call charge of $50.00 to each incident.

The dialog box also displays fees and charges added with any applied price schedule. You can not modify fees and charges added with a price schedule.

Note: Your system administrator determines whether you can modify fees and charges. See your system administrator for assistance if needed.

This dialog box is available in the following ticket applications:

To add or modify fees and charges:

  1. In the ticket application, display the record with the fees and charges you want to add or modify.

Note: If you need to modify fees on records with a closed status, use the Edit History action.

  1. From the Select Action menu, select Add/Modify Fees and Charges.

  2. In the Add/Modify Fees and Charges dialog box, click New Row.

  3. In the Type field, enter a value or click Select Value to select a type of fee or charge.

  4. If you can edit the Description field, you can modify the description or add a comment.

  5. In the Line Price field, enter the price for this fee or charge. You can add a negative amount for a credit.

  6. Click Save record .