You use the Associate SLAs (service level agreements) dialog box to associate service level agreements with a contract. An SLA is a written agreement between a service provider and its customers that generally describes one or more commitments and the escalations, actions and/or notifications associated with each commitment. For more information on service level agreements, see the Service Level Agreements help.
This dialog box is available in more than one application.
In the contract application, display the record with which you want to associate one or more SLAs.
From the Select Action menu, select Associate SLAs. The Associate SLAs dialog box opens.
Choose one of the following options:
To select one SLA, click New Row. In the SLA field, enter a value or click Select Value and choose an SLA.
To select more
than one SLA, click Select SLAs.
In the Select SLAs dialog box, select the SLAs you want to associate with
the contract.
Click OK to close the Select
SLAs dialog box
Click OK to close the Associate SLAs dialog box.
Click Save Contract .