Select Ticket

You use the Select Ticket dialog box, accessed from the Related Records tab, to create related record relationships between the current record and existing problems, incidents, and service requests, also referred to as tickets. The Select Ticket dialog box allows you to select multiple tickets at once.

To select a ticket:

  1. In the Select Ticket dialog box, to select a ticket, select the Select Row check box. You can select more than one ticket.

Note: To narrow your search, click Filter.

  1. Click OK to return your selections to the Related Tickets table window. Each ticket you selected creates a row in the Related Tickets table window.

To return to the record without selecting a ticket, click Cancel.

  1. Click Save  .

To find a particular value in the Select Ticket dialog box:

  1. In the filter field for one or more columns, enter a full or partial value. For example, to only find values that contain the letter L, enter L.

  2. Click Filter Table to find all records that match the criteria you entered in the search fields. To see the original list of values, click Clear Fields .

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