You can select an asset for a service request in the Create Service Request application. You might do so if the issue you are reporting involves an asset.
This topic explains how to use the Select Value option from the Detail
menu. You also can select an asset by choosing other options from the
Detail menu. For assistance with a dialog box for another option, select
the Help icon in the dialog box.
Next to the Asset field, click Detail Menu > Select Value. The system displays the Select Value dialog box.
In the Select Value dialog box, use the Filter By, User, and Custodian fields to choose the way you want the system to filter the list. You can filter the list in three basic ways:
To see all assets available to you as a user or custodian of an asset, accept the default display or choose User/Custodian and click Refresh.
To see all assets available to you, select All and click Refresh. You do not have to be a user or custodian of the displayed assets.
To see all assets available to you as a user or custodian and to see all public assets (assets without a user or custodian), select Public and click Refresh.
After you select an asset, the system copies the asset’s location to the Location field.