You see the Confirm Timer dialog box after you have clicked the Stop Timer button in the Service Requests, Incidents, or Problems applications. The dialog box gives you an opportunity to verify and accept the amount of time spent on this issue.
Modify one or more of the following fields:
Finish Date —Edit the Finish Date field by clicking Select Date and selecting a new date. If you edit this field, the system calculates a new value for the Hours field.
Finish Time —Edit this field by entering a new value. If you edit this field, the system calculates a new value for the Hours field.
Hours —Edit this field by entering a new value. If you edit this field, the system calculates new values for the Finish Date and Finish Time fields as appropriate.
Click OK
to save your changes, close the dialog box, and create the labor transactions.
Click Cancel to close the dialog
box and have the timer continue to run.
You can view details for the labor transaction on the Activities tab
of Incidents or Problems, or the Time Tracking table window in Service
Requests.