The Create a File Attachment dialog box lets you attach a document to your service request. You can attach a file in the Create Service Request and the View Service Requests applications.
Note: The maximum file size is defined by your system administrator.
Create or view the service request to which you want to attach a file.
In the Attachments section, click Attach File. The system displays the Create a File Attachment dialog box.
In the Name field, enter a name for the file. Optionally enter a description for the file in the next text field.
In the Specify a file: field, enter the path to the file or click Browse... and select a file.
Click OK to create the attachment and close the dialog box.