You report failures on the Failure Reporting tab, using failure hierarchies for assets and locations set up in the Failure Codes application.
A failure report might be completed by one person, or in steps by a few people, each of whom reports another level in the failure hierarchy. For example, one person might create a work order with an asset that has a failure class associated with it and which defaults to the Failure Class field on the record. That same person enters the Problem Code on the main tab. Another employee may then be the one to identify the cause of the problem and report it on the record's Failure Reporting tab. Finally, a third employee may be the one to solve the problem, and, after doing so, reports the remedy on the Failure Reporting tab.
Note: Your system administrator may have set up failure hierarchies with terms other than problem, cause, and remedy, and with any number of levels in your implementation of the system.
Display the record for which you want to report a failure, or click New Work Order to create a record to report the failure.
On the main tab or on the Failure Reporting tab, in the Failure Class field, enter a valid failure class or click Detail Menu to select an option and retrieve a value.
On the Failure Reporting tab, you can enter a comment about the failure in the Remarks field, and enter the date of the remarks in the Remarks Date field.
To select a failure code, click Select Failure Codes in the Failure Codes table window.
The system displays the Select Failure Codes dialog box with the appropriate level of codes. For example, if no failure codes have been reported yet, the Failure Codes dialog box displays the codes at the highest level, such as Problem, of the hierarchy. If a Problem code has already been reported for the record, the Select Failure Codes dialog box displays the possible causes, or next level of codes, for the reported problem.
To select a failure code, perform one of the following actions:
Click the code. The system displays a list of codes in the next level of the failure class hierarchy in the Select Failure Codes dialog box. To select a code in the next level, click it. When you are finished reporting failure codes, click Select and Return to select the code and close the dialog box.
Select the row of the code you want to report and click Select. The system displays a list of codes in the next level of the failure class hierarchy in the Select Failure Codes dialog box.
To only report the code at the current level of the failure hierarchy, click Select and Return to select the code and close the dialog box.
To cancel reporting the failure code, click Close to return to the work order.
Note: The system may display the Problem Already Reported Message if this is not the first time this problem has been reported for this work asset on an open work order.
Click Save
In the Failure Codes table window on the Failure Reporting tab, click Mark Row for Delete for each code you want to delete.
To cancel a deletion, click Undo Delete .
Click Save . The system removes the selected code and any reported codes below it from the Failure Codes table window.