Problem Already Reported

When you create a new work order and report a problem in the Problem Code field of Work Order Tracking, the system searches your database to see if this failure code has already been reported for this asset or location on any open work order. If the system finds a work order with a duplicate problem report, the Problem Already Reported message may appear. Your system administrator can choose to not display this warning.

The Problem Already Reported message shows a read-only list of work orders for the same asset or location and problem code that are on the current work order. Use this list to determine whether your work order is reporting a new problem or if it is a duplicate order for an existing problem.

Choose either of the following options: