Classification Search

You use the Classification Search dialog box to perform either of the following actions:

The word "ticket" is a generic term for a service request, incident, or problem.

You can access the Classification Search dialog box from more than one field. To access the Classification Search dialog box, from the appropriate field, click Detail Menu > Classification.

For more information about classifications, refer to Classifications help.

To search for a ticket using classifications:

  1. In the Classification Search dialog box, click on a classification level. The system displays all tickets at and below the selected classification level in the Tickets table window.

Tips:

  1. To select a ticket and return to the record, click on the row in the Tickets table window. The system closes the dialog box.

To return to the record without selecting a value, click Cancel.