You use the Select Classification dialog box to add a classification to the More Search Fields dialog box. The More Search Fields dialog box is available when you click Advanced Search on the List tab of the Ticket Templates application.
In the More Search Fields dialog box, next to the Classification field, click Detail Menu and select Select Classification. The system displays the Select Classification dialog box. The Select Classification dialog box lists classifications in a hierarchy.
To select a level in the hierarchy, click Select at that level. The system copies the classification path to the dialog box.
To drill down in a level, click Show Children at that level. The system displays the child classifications for that level. You can select one of these classifications, or drill down to another level within it.
Note: If a level has a No Children icon , that level is the lowest level of that hierarchy.
To close the dialog box without selecting a classification, click Cancel.
In the More Search fields dialog box, next to the Classification field, click Detail Menu and select Clear Classification. The system clears the value from the Classification field.