You add or modify fees and charges on a ticket with the Add/Modify Fees and Charges dialog box. For example, you might add a per-call charge of $50.00 to each incident.
The dialog box also displays fees and charges added with any applied price schedule. You can not modify fees and charges added with a price schedule.
Note: Your system administrator determines whether you can modify fees and charges. See your system administrator for assistance if needed.
This dialog box is available in the following ticket applications:
Service Requests (SP)
Incidents (SP)
Problems (SP)
In the ticket application, display the record with the fees and charges you want to add or modify.
Note: If you need to modify fees on records with a closed status, use the Edit History action.
From the Select Action menu, select Add/Modify Fees and Charges.
In the Add/Modify Fees and Charges dialog box, click New Row.
In the Type field, enter a value or click Select Value to select a type of fee or charge.
If you can edit the Description field, you can modify the description or add a comment.
In the Line Price field, enter the price for this fee or charge. You can add a negative amount for a credit.
Click Save record .