Opening the ticket map

You use the Open Map option from the Detail Menu of the Ticket field to either view the ticket  value on a map, or to visually find a ticket feature and return that value to the Ticket field on the current application.

To open the map and select a ticket:

  1. In the Ticket field, click Detail Menu and select Open Map.

Note: If the ticket field has a value and the record is linked to a map feature, the system displays the feature centered and highlighted on the map in the Locations Map window.

  1. Navigate to the area on the map that you want to select as the service request area.

  2. Click the Select tool .

  3. To select a service request  feature, click the mouse button while over the feature. The system highlights the selected feature and lists it in the Linked Results node.

  4. In the Linked Results node, right-click the feature and select Set MX Record. The system displays the identifier of the selected ticket in the Ticket field in the header section of the window.

  5. Click OK to return the selected value to the Ticket field of the current record and close the window.