You can select a price schedule or deselect a price schedule on a ticket, work order, or sales order. You associate only one price schedule with a record, so you might deselect a price schedule so that you can select a more appropriate one.
The Select / Deselect Price Schedule dialog box is available in the following applications:
Tickets—Service Requests (SP), Incidents (SP), and Problems (SP)
Work Orders—Work Order Tracking (SP), Activities (SP), Changes (SP), and Releases (SP)
Sales Orders—Sales Orders (SP)
Display the record for which you want to select a price schedule.
From the Select Action menu, choose Select / Deselect Price Schedule.
In the Select / Deselect Price Schedule dialog box, click New Row. The Select Price Schedule dialog box opens.
Use the Select Price Schedule dialog box to filter matching price schedules. See the Select Price Schedule topic for more information about using this dialog box.
After you select a price schedule, click OK to close the dialog box.
Click Save Record .
Review the following information about actions and warnings that you might see after you click Remove Price Schedule :
If the work has not been included in a bill batch, you see a warning about removing the price schedule. If you select Yes in the warning message to deselect the price schedule, all prices and quotes are removed from the record.
If the work has been included in a bill batch, but has not been billed in that batch, or if the bill batch is in process, you see a warning about removing the price schedule. If you select Yes in the warning message to deselect the price schedule, and if the work is not yet billed, all prices and quotes are removed from the record and the record is removed from its bill batch.
If the work is billed, the bill batch status is billed, and the bill line status is approved or resolved, you cannot deselect the price schedule.
Display the record from which you want to deselect a price schedule.
From the Select Action menu, choose Select / Deselect Price Schedule.
In the Select / Deselect Price Schedule dialog box, click Remove Price Schedule .
The system might display one of the warning messages described previously. To continue with deselecting the price schedule, click Yes in the warning message.
Click OK to save your changes and close the dialog box.
Click Save Record .