You use the Select Ticket dialog box, accessed from the Related Records tab, to create related record relationships between the current record and existing problems, incidents, and service requests, also referred to as tickets. The Select Ticket dialog box allows you to select multiple tickets at once.
In the Select Ticket dialog box, to select a ticket, select the Select Row check box. You can select more than one ticket.
Note: To narrow your search, click Filter.
Click OK to return your selections to the Related Tickets table window. Each ticket you selected creates a row in the Related Tickets table window.
To return to the record without selecting a ticket, click Cancel.
Click Save .
In the filter field for one or more columns, enter a full or partial value. For example, to only find values that contain the letter L, enter L.
Click Filter
Table to find all records that match the criteria you entered
in the search fields. To see the original
list of values, click Clear Fields
.
Tips:
The total number of values is displayed at the top of the table window (example: "1-20 of 155") .
To move between
pages, click Next Page and Previous Page
.
To move up
or down a row, click Next Row or Previous Row
.
To re-order columns for easier skimming, see Sort Columns.