When you search for service requests, you can search by the classification of a service request. To do so, enter a value in the Classification field.
In the Classify dialog box, click Detail Menu and select Select Classification. The system displays the Classify dialog box. Classifications are listed in a hierarchy.
To select a level in the hierarchy, click Select at that level. The system copies the entire classification path to your record.
To drill down within a level, click Show Children at that level. The system displays the child classifications for that level. You can select one of these classifications, or drill down to another level within it.
Note: If a level has a No Children icon , that level is the lowest level of that hierarchy.
To close the dialog box without selecting a classification, click Cancel.
In the Classify dialog box, click Detail Menu and select Remove Classification. The system clears the value from the Classification field.