====================================================================== Readme file for: IBM Maximo for Service Providers Version 6 Release 1 Fix Pack 2 IBM Corporation 27 February 2009 © Copyright International Business Machines Corporation 2009. All rights reserved. US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. ====================================================================== Contents - About this fix pack - Installation information - Resolved issues - Notices and trademarks ====================================================================== About this fix pack IBM® Maximo® for Service Providers 6.1.2 is supported on a Maximo 6.2.3 base platform. This is the second Service Providers 6 fix pack. It includes 21 fixed customer issues, as well as issues reported by the development team during the design of future enhancements or as the result of continued QA testing. This readme document provides installation information and a list of the issues resolved in this fix pack. ====================================================================== Installation information To apply this fix pack, you need system administrator rights and privileges. These instructions include important information about the steps you must complete both before and after you apply the fix pack. Update process: --------------- Applying Maximo for Service Providers Version 6 Release 1 Fix Pack 2 involves the following five steps: 1 Verifying that pre-installation requirements are met. 2 Installing the fix pack. 3 Running the database scripts. 4 Building the EAR files. 5 Restarting the application server and deploying the EAR files. Pre-installation requirements: ------------------------------ Before you install this fix pack, check that you have met the following requirements: - The following software is installed on your system: - Maximo 6.2.1 - Maximo for Service Providers 6.1 - All users have logged off Maximo. - All Maximo application servers and services are stopped. - No other programs are running. - You have backed up your entire folder and your database. Installing the fix pack: ------------------------ To install this fix pack, complete the following steps: 1 Run update.exe from the /PowerUpdateClientServiceProviders directory of your application server. 2 Click Next to check for updates. If an update is available, the update program displays the Update Available page. 3 Click Next to retrieve the updates. After the update program downloads the fix pack, it displays the Updater Retrieved dialog box. 4 Click Next to run the updater. 5 Accept the default value or choose a new Maximo home directory when the update program displays the Choose Install Folder dialog box. 6 Click Install to install the update. 7 Click Done. Running the database scripts: ----------------------------- The database scripts create and update the database tables. If you run Maximo on Oracle Database 10g, you must have the create job privilege before you run the updatedb.bat script. To grant the create job privilege, log on to SQL *Plus under the system account and run the following command: grant create job to ; Example: grant create job to maximo; To run the database scripts: 1 Back up your database, if you have not already done so. 2 Open a DOS prompt, go to the /tools/maximo folder, and run the updatedb.bat command. Building the EAR files: ----------------------- Rebuild your maximo.ear and maximohelp.ear files. Ensure that your maximo.properties file is up to date before you build the EAR files. For more information about building EAR files, see the IBM Maximo Installation Guide. Restarting the application server and deploying the EAR files: -------------------------------------------------------------- You must restart the Maximo application server and redeploy your EAR files to make the Service Provider Release 1 Fix Pack 2 changes available to users. For information about deploying EAR files, see the IBM Maximo Installation Guide. Installing the reports: ----------------------- To install the reports, complete the following steps: 1 Download the compressed reports file from the support site. 2 Extract the file contents to a temporary location, such as C:\temp\sp612reports. 3 Extract the file contents from the compressed file that matches your database type in the temporary location. 4 Take your Actuate encyclopedia offline. 5 Run the following Actuate command on the appropriate folder: acimport -all -force -replace -username -password -input For example, if you use Oracle, specify the path: C:\temp\sp612reports\oracle_export\export. 5 If your Maximo and Actuate iServers are running, shut down both of them. 6 Restart the Maximo server. 7 Restart the Actuate iServer. ====================================================================== Resolved issues The following issues have been fixed in this fix pack: Issue: 08-11367 In the Work Order Tracking (SP) application, a record was created in the PLUSPGBTRANS table even if the Allow Price Quotes check box was not selected in the Customer Agreement (SP) application. Issue: 08-11387 In the Sales Order (SP) application, the Change of Date field in the Change Status window allowed a user to enter a date earlier than the Entered Date. Issue: 08-11388 In the Sales Order (SP) application, users were able to edit the Entered Date field. Issue: 08-11548 In the Sales Order (SP) application, the correct status-change date was not displayed after a user changed the status of multiple sales orders. Instead, the system date was displayed. Issue: 08-13835 Users were not able to specify labor prices, in the Craft Prices table of the Labor tab on the Price Schedule tab, according to calendar, shift, and labor type. Issue: 08-12813 In the Service Requests (SP), Incidents (SP), and Changes (SP) applications, users were not able to submit their records to a workflow process using the Route Workflow button on the application toolbars. Issue: 08-14111 The PLUSPCOMPANYORGID column was not created during installation, and as a result, ConfigDB failed when a user added a field to the PERSON table. Issue: 08-18015 When attempting to view related SLA records for a service or service group in the Service Group, Ticket (SP), and Work Order Tracking (SP) applications, users received Invalid Binding errors. Issue: 08-21885 Attempting to print the Change Details on a Change record, when running Actuate 8 in combination with Maximo for Service Providers, resulted in an error. Issue: 08-15666 In the Work Order Tracking (SP) application, transaction taxes were not rolled up to the bill batch, and when the bill batch status was changed to Billed, the taxes were not summarized on the customer agreement. Issue: 08-16757 The workflow process did not stop after an Apply Response Plan action. As a result, users could not do additional updates on the record. Issue: 08-18736 In the Customer Agreement (SP) application, the price calculation for labor unit price in a price schedule did not consider the premium pay hours. Issue: 08-19775 An error occurred when a user attempted to use the Enter by Work Order action in the Labor Reporting application, and the work order had a customer agreement and a price Schedule that accepted charges on tools. When the regular hours were greater than 0 and the user tried to save the transaction, he or she received a message "Record has been update by another user. Refetch and try again." Issue: 08-20898 If a response plan was applied to a service request by an escalation, the action was not completely executed. Issue: 08-25041 In the Service Requests (SP) application, the Customer field was not populated correctly when the asset that was returned to the service request from the Assets (SP) application belonged to a location associated with a customer. Issue: 08-11984 User-created calendars could not be deleted from Maximo for Service Providers. Issue: 08-14175 External escalations that were not associated with a Response Plan could not be deleted. Issue: 08-14249 When users added text to the Details section of the Service Request (SP) application and then the status of the service request was changed, the text was not saved. Issue: 08-15619 In the Escalations (SP) application, if a new escalation was not saved (the user was in the New Escalation process, and canceled without saving the new Escalation), a cron task record was created. Issue: 08-16939 The Return link did not work in the Work Order Tracking (SP) application. Users could not go to Work Order Tracking (SP) from another application and then return to the original application without first selecting a record. ====================================================================== Notices and trademarks This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. 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