Incidents are events that have (or could have) a direct negative effect on the health and safety of a client, for example, a report of child neglect or abuse or an accident in a work place. When reporting an incident, it is necessary to provide the following information:
- A detailed description of the incident and the date and time
the incident occurred
- Names of affected clients
- Name and contact details of participants, for example,
witnesses, affected clients
- Any supporting documentation, for example, evidence verifying
the circumstances of the incident; files can be attached to an
incident thus providing evidence and supporting documentation for
the incident