Social enterprise collaboration provides a forum for sharing information stored in the CPI data repository. It displays information across agencies and systems providing a holistic view of clients and their families. The majority of information stored in CPI (and described in Table 1) is made accessible in the social enterprise folders and in citizen context viewers. This information can be used by agencies to make informed decisions on a family's behalf.
Cases and family members whose information is stored in external systems can be added as clients and cases in a social enterprise folder. These clients and cases can be used in collaborative work efforts. Relationships between persons whose records are mastered in different systems can be recorded within social enterprise folders. For example, a family member retrieved from a legacy system can be added as a client in a social enterprise folder. The relationships between the new client and existing clients in the social enterprise folder can also be recorded.