A citizen Fred is applying for a benefit online and he has never been
in receipt of benefits in the past and he is not recorded on the system.
The system has been configured for non-identical evidence attribute
mapping between the Identification evidence (which is configured against
person / prospect person) and SSN Identification evidence which is
configured against an integrated case. The attributes on each are as
follows:
Table 1. Non-Identical Mapping of SSN Evidence to Identification
EvidenceSSN Details Evidence |
Identification Evidence |
ID |
ID |
ID type |
ID type |
SSN Status |
|
No SSN Reason |
|
No SSN Other Details |
|
Comments |
Comments |
By configuring the non-identical evidence attribute mapping
between these two dynamic evidence types, the evidence broker will share
the attributes that match as if it were identical evidence. While the
evidence are deemed non identical because they are different types, the
attributes mapped between each type allow for any sharing to be treated in
the same way as identical evidence. The following steps illustrate how
this configuration would be applied in this scenario:
- Fred completes an online application for benefits and enters the
required information along with the following SSN identification
details:
SSN Identification Reference: 123-45-6789
Type:
SSN
Comments: A brief note.
Fred did not record any
details for SSN Status, No SSN Reason, No SSN Other Details.
- Fred submits the application to the agency where it is
determined,using the search and match process, that he is not
registered on the system.
- Fred is registered as a person. The registration process inserts
name, date of birth, and gender which is the mandatory registration
information required. The system creates the person evidence records –
name, birth and death and gender.
- An application case for benefits is then created for Fred and all
of the evidence that he supplied on his online application is added to
the application case. Note an application case is created
automatically when the application is submitted, all the evidence
captured on his application is mapped to the new application case,
using the Cúram Data Mapping Engine.
- Paul, the intake worker, reviews the application case evidence and
authorizes the application case. When the application is authorized,
this triggers the evidence broker to share the application evidence
based on its configurations.
- Once the application is authorized, an integrated case is
automatically created for Fred and adds the program for which Fred has
been approved.
- The evidence broker shares the evidence from the application case
to the integrated case. The SSN details evidence on the application
case maps directly to the SSN details evidence on the integrated
case.
- The evidence broker then shares Fred's application evidence to his
person tab. The SSN details from the application case are
non-identical and must be mapped to the identification evidence stored
in the person tab. The system maps the evidence as follows:
Table 2. Mapping of Evidence when Shared from Application to Person
tabSSN Details Evidence |
Identification Evidence |
SSN Identification Reference |
Identification Reference |
Type |
Type |
Comments |
Comments |
- Later the same day, Fred provides details of his passport that was
required to verify his date of birth on the integrated case. The
receptionist Jan also decides to capture this information in Fred's
identification evidence. She therefore performs a person search and
finds Fred's person record. She opens the person record and then
proceeds to creating new identification evidence. Jan selects the
type is Passport and the Identification reference is PO111111.
- Jan saves the identification record. The evidence broker is
triggered and the identification evidence is shared to the integrated
case.
- Caseworker for the integrated case, Sam, notices there is new
incoming evidence received. He views the incoming evidence and notices
that a passport/ID has been captured for Fred. Sam decides to reject
this evidence because he does not require it for the case. Note that
if Sam had accepted the evidence, a new SSN identification evidence
record would be displayed as in edit. However, upon activating that
evidence, the system may have invoked a validation to say that the
type must only be SSN (if no validation on type then this would have
been applied to the case).