John applies for a benefit online. He has been in receipt of benefits
in the past and is recorded on the system.
- John completes an online application for benefits and enters the
following information: name, date of birth, gender, phone number,
email address, address, income, expenses and employment.
- John submits the application to the agency where it is determined
that he is already registered on the system, using the search and
match process. He is matched to a registered person on the system
using name, date of birth and gender.
- An application case for the benefit is then created for John and
all of the information that he supplied on his online application is
added to the application case as evidence. Note an application case is
created automatically when the application is submitted, all the
evidence captured on her application is mapped to the new application
case, as configured using the Cúram Data Mapping Engine.
- The evidence broker then shares John's evidence from the person
tab to the application case, where it appears as incoming evidence. In
this instance, all the evidence on the person tab is the same as the
evidence on the application case, with the exception of the phone
number evidence.
- A new mobile phone number has been recorded on the application
case. Paul reviews the incoming evidence from the person tab, chooses
to ignore the old phone number evidence as he knows the number he has
is correct. Paul uses the system to compare the incoming evidence and
existing evidence to help decide whether to accept this incoming
evidence or not.
- Paul reviews the application case evidence and authorizes the
application case. When the application is authorized, this triggers
the evidence broker to share the application evidence based on its
configurations.
- An integrated case is created automatically for John along with a
product delivery case for the benefit.
- The evidence broker shares the evidence from the application case
to the integrated case.
- The evidence broker then shares John's application evidence to the
person tab. Note that as the evidence had already been brokered from
the person to the application case, the system will not broker this
again. Only the new phone number record is shared to the person tab.