A citizen Mary applies for a benefit online. She has never been in
receipt of benefits in the past and she is not recorded on the system.
- Mary completes an online application for benefits and enters the
following information:
- Name
- Date of Birth
- Gender
- Phone Number
- Email Address
- Address
- Income
- Expenses
- Employment
- Mary submits the application to the agency where it is determined
that she is not registered on the system, using the search and match
process, so she is automatically registered as a new person.
- Mary is registered as a person. The registration process captures
name, date of birth, and gender which is the mandatory registration
information required. The system creates the following person evidence
records – name, birth and death and gender.
- An application case for benefits is then created for Mary and all
of the evidence that she supplied on her online application is added
to the application case. An application case is created automatically
when the application is submitted, all the evidence captured on her
application is mapped to the new application case, as configured using
the Cúram Data Mapping Engine.
- Later that day, Mary arrives for an interview with Paul the intake
worker and realizes that the date of birth she supplied on her
application was typed incorrectly. Paul selects the birth and death
evidence on the application case and edits the date of birth to the
correct date and saves the details.
- Paul reviews the rest of the application case evidence and as
everything is complete and in order, authorizes the program Mary
applied for on the application. When the application is authorized,
this triggers the evidence broker to share the application evidence
based on its configurations. Note: Only the evidence that is required for the ongoing cases, for the programs being authorized, is activated and brokered at this point.
- Once the application is authorized, an integrated case is created
automatically for Mary and a product delivery case is also
automatically created for the program for which Mary has been
approved. The evidence broker processing is triggered by the
authorization of the application case. The brokering configuration
determines what evidence needs to be shared and where it needs to be
shared. In this case, the configuration is such that the sharing must
occur between the integrated case and Mary's person record. All
evidence types captured for Mary, are to be shared to the integrated
case but only the following are configured for sharing to Mary's
person record:
- The evidence broker shares the following evidence from the
application case to the integrated case:
- The evidence broker then shares the following evidence from the
application case to Mary's person record:
- Name
- Birth and Death
- Gender
- Phone Number
- Email Address
- Address
- The integrated case is set to auto accept and auto activate the
evidence so the evidence shared from the application case to the
integrated case is now active.
- The evidence that is brokered to Mary's person tab is
automatically managed as follows:
- The phone number, email address and address evidence are added
to Mary's person tab.
- As name, gender and birth and death evidence already exist on
Mary's person tab, the system processes as follows:
- For each evidence record, the system performs a check to
determine if the incoming evidence matches with any already
held.
- As the gender and name evidence already held on Mary's
person tab, contains the same data as the incoming records,
the system treat these as identical and makes no attempt to
update the records already held.
- The birth and death information record shared from the
application case does not match what is held (as this was
changed on the application case when Mary came in for her
application interview). In order to determine if the existing
record should be updated, the system compares the date both
evidences were received. In this case, as the application case
update to the birth and death evidence is more recent, the
system updates the birth and death evidence record. Note that
any user viewing this evidence record will be able to see the
update history.
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