An attachment is a supplemental file specific to a participant that is attached to the participant's record. For example, the organization may attach photographs of a person's pets, first day at school, or sporting achievements in order to provide a record of the key events in the person's life. Other examples of attachments include marriage certificates, letters, and invoices. Additionally, product providers may provide the organization with documents such as fire certificates and health and safety statements.
A range of file types are supported including Microsoft Word, Microsoft Excel, and PDF. The system does not restrict the file size of the attachment although the organization may wish to set a limit using an environmental variable. Once the file is attached to the case, it may be accessed by other system users who have appropriate security privileges.