Unlike the rest of the UA application, the citizen account framework is defined in UIM. This means that customers can override existing pages, add their own, and customize the navigation of the framework as they can customize the caseworker application.
Citizen account is built on top of the user interface infrastructure. It uses only a sub set of the user interface and navigation components offered by the infrastructure, in order to achieve a simple, usable application that citizens can understand and use without any specific training.
Linked UA users will perform UA actions of triage, screening and online application via their account. Accordingly, citizen account includes UIM pages that are a view onto the triage, screening and online application functionality. These pages are not configurable or customizable: the functionality that they offer is configurable via administration as specified in the documentation for these areas. The UIM pages related to triage, screening and online application should not be modified or overridden.