There are two aspects to this; the integration of a plan item with it's associated functionality (e.g. the creation of a specific type of case, the enactment of a particular workflow, the sending of a letter of referral etc.) and the configuration of the plan item to work with a Service Plan. The next chapter in this document outlines the configuration options that are available in Cúram Service Planning. The following chapter describes the process that must be followed to create a new type of plan item.