There are a number of shortcut functions available in the Inbox to retrieve the next task to work on. These functions include the following:
The algorithm used by these shortcut functions to retrieve the next task may be configured by using the following application properties in the Application.prx file:
Property Name |
Description |
|---|---|
curam.workflow. |
Purpose: The value of the property controls whether the get next task algorithm uses the priority of a task to determine the next task to retrieve. If set to YES, the default, the priority of the task is used for this purpose (the priorities as specified in the curam.workflow.taskpriorityorder) property. Otherwise, the task to be retrieved is based on tasks that have been assigned to the user for the longest period of time. Type: String Default Value: Yes |
curam.workflow.taskpriorityorder |
Purpose: There are three task priorities specified in the Workflow Management System, namely High, Medium and Low (which correspond to the codetable codes TP1, TP2 and TP3 in the TaskPriority codetable). In some cases, customers may have a requirement to add a new task priority (e.g. Critical with a codetable code value of TP4). Retrieving tasks using the task priority containing this value would therefore ensure that critical tasks would appear after those that have a low priority (when the intention would be that tasks with this priority should be retrieved first). This property allows the task priorities to be specified in whatever order is required to satisfy the customer's requirements. Type: String Default Value: TP1,TP2,TP3 |