Case milestones are used to track the completion of significant events or tasks during the life cycle of a case, for example, to track the submission, approval, and activation of a case. Each milestone has an expected start and end date during which the important event is scheduled to start and complete and an actual start and end date.
Cúram case management provides adminstration support to configure milestones, and to associate milestone configurations with cases. Capability to configure and use miletone waiver approval requests at user, organization unit, and milestone level is also provided. For example, a child care solution will configure milestones to track the completion of important events that occur on a child care case.