An application can be started by selecting the Start New Application link on the Current Applications page which is opened if the citizen has chosen to login. If the citizen has created an account and automatically logged in or has chosen not to be authenticated the citizen is brought automatically to the application selection page. In order to continue with the intake process an online application must be selected. Depending on how the system is configured, the citizen can manually select the application or the system will automatically select the application. The system will automatically select the online application if only a single application has been defined. However, if more than one online application has been defined for the system, the citizen must select the online application that they wish to complete.
The select applications page lists and describes each of the online applications that are available in the system. UA allows applications to be grouped together into categories, e.g. Health & Human Services, Unemployment Services etc. Applications are presented to the citizen in these categories in order to make it easier to find the required item. The applications, and their categorization, are defined in the UA Administration section of the Cúram Administration Application.
An application may allow a citizen to apply for one or more programs. Typically a citizen will be asked to select the programs for which they would like to apply. However, there are two situations under which the citizen will not be asked to select programs:
The select programs page is displayed if the system has been configured to permit the citizen to select the programs to apply for. This page displays a list of the programs that have been associated with the application. The citizen can select any combination of the programs. For each program, the program name (a link if a URL has been defined for the program) and summary are displayed. The content of this page are defined using UA Administration.
At this stage, the citizen has selected the application and the programs for which they would like to apply. The system invokes the associated IEG script allowing the citizen to start completing the selected online application.