When quitting an application, the citizen is given one of four choices depending upon how the intake application has been configured. The citizen can:
This section describes the processing that is undertaken if the citizen opts to save the application.
If the citizen opts to save the application, the save application screen (which allows the client to create an account or to log in) is displayed if the citizen has not already logged in to the system. This screen is skipped if the citizen has logged in already.
The citizen can choose to create a new account or log in to the system. If the citizen logs in to an existing account, the system checks if the citizen has an in progress (i.e. not submitted to the agency) application of the same type. If the citizen already has an application of the same type, a page is displayed giving the citizen the option to keep the existing application and discard the new application, or to delete the existing application and save the new application.
If, as a result of decisions made by either the citizen or the system, the new application is saved, a page is displayed confirming that the application was successfully saved.
On the initial pass through a script, the information entered by the citizen is not saved until the citizen exits the script and chooses to save the application.