Introduction

To successfully complete an outcome plan and achieve positive outcomes for clients, it is important to regularly monitor and evaluate a clients progress. By regularly communicating with the client, a case worker can identify progress and also identify if the activities outlined in the current plan are sufficiently addressing client needs.

Outcome Management provides a number of features to assist a case worker in monitoring progress:

• An analysis view provides a visual representation of the outcome plan
• Reassessments to identify if the clients circumstances have improved since first assessed
• Results of outcome plan reviews can be recorded and tracked
• Client progress can be recorded against activities, goals, objectives and factors
• Reports can be generated which contain the details of assessments and outcome plans which can be used as a reference in client meetings or in court proceedings.

This chapter outlines each of these key features in more detail. Some additional tools are also provided to support the process of monitoring client progress.