While qualitative assessments are a good indicator of client progress, these assessments may not be run frequently. For example, a CSN assessment may be run every 90 days. In order to record a clients progress during these interim periods Outcome Management allows a case worker to record client progress by selecting a progress value such as Good, Bad, Excellent and also allows a case worker to record a progress note. A graphical representation of a client's progress is also provided based on the progress recorded. The progress values that can be selected by a case worker are configurable in Outcome Management administration.
Progress can be recorded against many of the elements within an outcome plan i.e. Goals, objectives, factors, services and actions. Progress may not always be appropriate for all services, for example, recording progress against a Mileage Reimbursement service would not be appropriate. To cater for this, a configuration setting is provided in service administration to dictate whether a case worker can record progress for a particular service.