Completion of an action or service indicates that the client will no longer be participating in that action or service i.e. the service or action has ended. When completing an action or service the following outcomes can be recorded - successful, not successful i.e. whether the service or action was successful in meeting the needs of the client. If the service or action was not successful, a reason must be specified to indicate why it was unsuccessful. Specifying the outcome of a service or action helps to identify a client's progress on a plan and helps to identify if the service or action should be used in future to try to meet client needs.
When completing an action the case worker may also specify the actual cost of the action. Actual cost of the action can be specified if the action has been configured such that estimated and actual costs can be specified by a user.