A worker can record and manage an appeal against a program that has been denied on an application case. The worker can create a single appeal for one or more programs that have been denied within an application case. The worker can also select to add a new program appeal to an existing appeal case.
When a program denial is appealed, an appeal case is created to manage the appeal. This starts a chain of events which include collating statements, scheduling hearings, deciding whether or not to overturn the program decision, and implementing the appeal decision accordingly.
The worker can view a list of appeals associated with an application case. This view displays any appeals associated with any program within the application.
There are three appeal types provided by Cúram Appeals: hearing case, hearing review, and judicial review. Each of these appeal types is processed differently. The appeal processes are configured in the Administration application. For more information on the Appeals process and the appeals configuration settings, see the Cúram Appeals Guide.