Before a navigator can work with clients on behalf of the agency, they must first be registered on the system. HCR makes use of Cúram Provider Management to provide this functionality. When an individual or outside agency requests to be registered as an navigator via the navigator portal, a number of details are recorded, and the request is submitted. Navigator enquiry requests are processed by case workers. Case workers can review the request and once they are satisfied that the person or agency meet the requirements for being a navigator, the request can be processed as a provider participant on the system. Registered Navigator Providers can have the services they offer to clients recorded for their profiles.
When a submitted navigator request is approved, an email is sent to the email address that is recorded for the navigator. The email contains login credentials for the Navigator Portal. Navigators can then can begin assisting individuals with their applications. A navigator portal is available. The navigator portal provides a link to the citizen portal which allows the navigator to assist individuals with their applications.