Customers who are licensed for the Cúram Appeals module can install
appeals to sit alongside HCR functionality. When installed, the following
configuration should be applied so that cases can be appealed.
- Set the 'appealable' indicator to true on all of the HCR case
types
- Create a new Appeals process to match what is described in the
latest federal rules. Our recommendation is to setup the appeals process
as follows:
- Stage 1 = 'Any': the HCR Evidentiary Hearing, which is normally
the first stage in the process maps to the Cúram Hearing type.
However, it is possible that the HHS Appeal (which maps to a Hearing
Review) can happen first, so to support this, the type for stage 1
should be 'Any'
- Stage 2 = 'Hearing Review': as above, maps to the HHS Appeal
spelled out by the federal rules
- Stage 3 = 'Judicial Review': a match for the Judicial Review
spelled out by the federal rules
Once these settings have been applied, caseworkers will have the
ability to appeal any denied application and any product delivery case,
regardless of its status. For more details on the functionality available
in the appeals module, please read the Cúram Appeals Guide.