An application can be submitted via two routes. Applications are submitted once the plan selection and enrollment process is completed in the plan management system. Alternatively it also occurs when the individual chooses to submit the application from the HCR eligibility results page. In both of these circumstances, the submitted application is processed in exactly the same manner, invoking the Intake process so that an application cases is created to represent the point-in-time application, and handle the ongoing interactions of the applicant with the agency (through integrated cases and product delivery cases). The intake process is explained in the chapter 'Working with Client Applications'.