Manually Resolving Incoming Evidence

When automatically accepting evidence is not in use, either not configured for identical evidence or not applicable for non-identical evidence, then the user must review the incoming evidence list and decide how to action the evidence. Identical evidence can be accepted or rejected; either one at a time or in bulk mode. Non-identical evidence must be captured manually on the target case based on the incoming details (see Dismissing Non-Identical Evidence), thereafter the user can dismiss the non-identical evidence from the incoming evidence list.

Rejecting evidence is a straightforward process. Once rejected, the broadcasted evidence is removed from the incoming evidence list. Accepting broadcasted evidence requires an understanding of evidence statuses and the logical order in which evidence updates should be processed. A set of rules will stop the caseworker from accepting evidence outside of this logical order. The following list summarizes the main logic to adhere to:

• When there is already a pending update on a target case, the evidence broker checks to see if the new update is related to the pending update and has the same effective date. If so, the incoming update cannot be accepted.
• When there is already a pending removal on the target case, the evidence broker checks to see if the new update is related to the pending removal and has the same effective date. If so, the incoming update cannot be accepted.
• An evidence removal cannot be accepted unless an active evidence record or in edit evidence record with the same effective date exists on the target case.
• An evidence removal cannot be accepted when there are active evidence records dependent on the active parent evidence record.

More information is provided on the evidence broker logic in Table 1 and Table 1.