A user is informed that there is new incoming evidence by means of an informational on the evidence dashboard and also by a new task in their inbox. Once notified the user should open the incoming evidence list page which separates identical evidence from non-identical evidence. The user must work through this list in order to determine the appropriate action; review all the incoming evidence and compare it to existing evidence on the case as necessary.
The comparison process works slightly differently depending on whether the evidence is identical or non-identical. When the case worker selects to compare identical evidence, the evidence broker displays a list of existing evidence records of the same type for the same client. When the case worker selects to compare non identical evidence, the evidence broker displays a list of evidence records for a particular client which are of a different type but are likely to be impacted by the selected incoming evidence. The case worker can then select which of these evidence records they wish to compare the incoming evidence to. Up to four existing evidence records can be selected for comparison at any one time.
For identical evidence, like-for-like evidence is displayed in the same row so that the caseworker is better able to make a decision on whether or not to accept the incoming evidence.
For non-identical evidence records, evidence records of different types are displayed on the screen. For example, income evidence from a source case would include employment details as would employment evidence for the target case. Both records are displayed on the comparison in order for the caseworker to determine how the source evidence affects the target evidence for the client.