Tasks are used to assign and track the manual work of users in the application. The Workflow Engine creates tasks to complete manual activities and assigns these tasks to users based on an allocation strategy. Task deadline strategies can also be created to ensure that the task is actioned by a user and completed by that user in a timely fashion. These deadline strategies can be defined to deal with any tasks that exceed defined deadlines.
All the users in the application manage their task loads from the Inbox. The Inbox provides views to allow users to see the tasks they are currently working on (My Tasks) and tasks that are available to them to work on (Available Tasks). Notifications (pieces of information that may be of interest to a user or set of users) are also presented to the user via their Inbox. Users may also create and run task queries to better filter the tasks that are available to them to work on. Users may also subscribe to work queues and retrieve tasks to work on from work queues in the Inbox.
The Task Management system also provides functions to allow users to manage individual tasks. Example of such functions include forwarding a task, reallocating a task and changing the amount of time worked on a task. Inbox and Task Management provides more details on the Inbox and Task Management area of the Cúram Workflow Management System.