Satisfying Verification Rules

The verification requirements defined for evidence cannot be satisfied unless caseworkers provide verification items that meet a number of rules. The following is a list of these rules:

1. The level of a verification item or a verification group must be at least the same level as that defined for the verification requirement.
2. If a minimum number of items has been defined for the verification requirement, then at least this many items must be provided. Note when all the verification items of a group are provided, the Verification Engine will consider this as one item.
3. If a particular verification item is defined as mandatory, then that item must be provided unless the verification is bypassed. The Verification Engine will consider all product delivery cases that are not closed or suspended. Note that a hook point is provided to implement custom conditions that suit specific business needs to exclude mandatory verification requirements from activating an evidence.
4. The items provided for a verification requirement must be valid for the date range specified in the verification requirement.

All of these rules must be met in order for a verification requirement to be satisfied. For example, if a verification requirement is defined to be "Level 5" (e.g., requiring an original copy of a birth certificate) and requires two items, then that verification requirement cannot be satisfied by a one "Level 1" item (e.g., a photocopy of a birth certificate). In order for the requirement to be fully satisfied, at least two verification items must be provided, both of which must be "Level 5".

Verification items may be propagated forward when verifying evidence when the verification item added meets the verification requirement of more than one evidence item. The items are propagated forward across each instance of the evidence in the following circumstances only: If the re-verification mode for the requirement is set to Never Reverify, or if the re-verification mode is set to Reverify if Changed and the evidence has not been changed.