The following is a summary of the main concepts covered in this
guide:
- Application security is configured in the system
administration application. Security profiles govern how users interact
with the application and are built upon security identifiers which are
used to secure functions, fields, products, appeals, and service
plans.
- Two types of communication template are supported and
are configurable in the system administration application: Microsoft
Word and XSL templates.
- Case audit selection queries are configured via system
administration.
- Various configuration options for batch processes are
available in the system administration application. Batch processes are
used to process a large number of records according to set
parameters.
- Business intelligence report and viewer configuration
options are available in the system administration application.
- The use of target systems which allows data to be shared
between different systems is supported.
- Configuration options for integration with a content management
system are available in the system administration application.