Introduction

Supervisors may be responsible for a large number of cases. The Cúram Supervisor Workspace provides a case filter. This allows supervisors to focus on particular groups of cases. From such a filtered list, cases can be viewed using the Case Workspace. This allows the supervisor to manage and distribute the workload of a case. In addition to this task functionality, the Case Workspace provides the supervisor with the ability to reassign the case to a new owner. This can be done manually by selecting a new user, or by choosing automatic case reassignment. Finally, a case user schedule allows the supervisor to view activities for users with a role on the case.