The Role of the Organization Reporting Hierarchy

In large organizations, information moves up and down the reporting hierarchy. Work is typically assigned to an organization unit, job, or position rather than to an individual. Supervisors are responsible for assessing work assigned to their organization unit. They decide firstly, whether the work is relevant, secondly, whether to redirect the work to a more appropriate unit, and finally to direct the work that is appropriate for their team, to an individual within the unit who has the appropriate skill set. The supervisor should have a knowledge of the organization structure in order to effectively redirect work. Understanding the work of other groups will allow supervisors to correctly reassign work to other allocation targets.