The User Workspace enables the supervisor to oversee the work of a user, and manage the user's tasks. The user-focused functionality includes work queue subscription, task redirection, task allocation blocking, and reservation of tasks from both the user's assigned tasks and work queues to which he or she is subscribed. The supervisor can assign, reserve, and unreserve tasks to a user to balance his or her workload.
The supervisor can monitor a user's workload through task graphs. These graphs afford the supervisor an at-a-glance overview of the user's workload for the current week or month. From these graphs the supervisor can access more detailed information for a single day or week, and drill down to the details of a specific task.
The User Workspace contains a list of work queues that the user is subscribed to. The list allows the supervisor to view the Work Queue Workspace of each of the work queues. The supervisor can also unsubscribe the user from any of the work queues listed. This feature enables the supervisor to manage work queue subscription from a user perspective.
A second list displays all the organization units that the user is part of. The list allows the supervisor to view the Organization Unit Workspace of each of the organization units displayed.