The following list describes the chapters in this guide:
- The Supervisor Workspace and Role
- This chapter provides an overview of the Cúram Supervisor
Workspace, and information on the role of the supervisor in the
organization.
- Using the Supervisor Workspace to Manage Work
- This chapter discusses the Supervisor Workspace. The
principles of work management and the general task functionality
available in the application are outlined, and task and user
searches, which are used in all workspaces, are explained.
- Managing Work for Cases
- This chapter outlines the case work management functions
available to the supervisor, including case reassignment.
- Cases With Issues
- This chapter outlines the functionality designed to assist
supervisors in viewing cases with associated issues.
- Cases With Appeals
- This chapter is only relevant if the organization has the
Cúram Appeals™ module installed. This chapter
outlines the additional functionality designed to assist supervisors
in viewing cases with associated appeal cases.
- Managing Work for Users
- This chapter outlines the user focused work management
functions available to the supervisor, such as case and task
assignment, and management of the user settings.
- Managing Work for Organization Units
- This chapter outlines the organization unit work management
functions available to the supervisor. It covers how the
organization hierarchy is used to manage work.
- Managing Work for Work Queues
- This chapter outlines the work queue work management functions
available to the supervisor, including work queue subscription, and
work queue task assignment and reservation.