Summary of Functionality

The following table is a summary of some of the functionality provided in the Cúram Supervisor Workspace.

Table 1. Supervisor Functionality
Function Actor(s) Workspace(s)
Reserve Task(s) Supervisor to User Case Workspace, User Workspace
Forward Task(s) Supervisor to User, Organization Unit, Work Queue, Job, or Position Case Workspace, User Workspace
Reallocate Task(s) Supervisor to User, Organization Unit, Work Queue, Job, or Position User Workspace
Reassign Case Supervisor to User Case Workspace, User Workspace, Cases With Issues, Cases With Appeals
Redirect Task(s) Supervisor to User User Workspace
Block Task Allocation Supervisor to User User Workspace
Create or Modify User Skills Supervisor to User User Workspace
Create or Modify User Working Patterns Supervisor to User User Workspace
Create or Modify User Case Approval Rules Supervisor to User User Workspace
Create or Modify User Evidence Approval Rules Supervisor to User User Workspace
Subscribe or Unsubscribe User Subscription to Work Queues Supervisor to User and Work Queue User Workspace, Work Queue Workspace