A contract has a status of 'Issued' when first created. A contract with this status is pending agreement between the relevant parties. The outcome of this agreement will change the contract status, and potentially the service plan status. A contract can either be 'Accepted', 'Rejected', or 'Canceled'. If rejected or canceled, the service plan status is unaffected. If accepted, however, the service plan status becomes 'Active'.
The following is a description of each service plan status:
- Open
- The status is 'Open' when a service plan is created.
- Submitted
- The status is 'Submitted' when the service plan is submitted
for approval and is not automatically approved.
- Approved
- The status is 'Approved' when it is approved automatically
or by an authorized user. If the service plan is rejected, the
status returns to Open.
- Active
- The status is 'Active' when a contract has been issued in
respect of the service plan and accepted by the plan
participant.
- Closed
- The status is 'Closed' when the service plan is manually
Closed by an authorized user.