Clients should be actively involved in defining and developing their service plans, thus ensuring the client is satisfied with the details of the service plan. Service Planning adopts a collaborative approach between the organization and the participant to undertake the details of the service plan.
A case worker should have the ability to track all client participation, identifying any failure on behalf of the client to meet the required objectives.
The plan should clearly outline the person(s) responsible for undertaking the programs or activities within the service plan.
Above all, the case worker should have a clear view of when an activity starts and ends and how this compares to the estimated start and end dates. In this way, the organization can measure the efficiency of both the client and the overall service plan.