One of the key priorities for Social Enterprise agencies is the well-being and self-sufficiency of their clients. To deliver the optimum services, an organization needs to be assured that their clients are receiving the correct benefits and services to meet their individual requirements.
Many organizations create road maps or plans for individuals which detail the benefits and services that an organization can deliver in order to meet their needs. Due to the variety of services provided by different social enterprises, the name given to this type of plan varies greatly across social enterprises, states and countries, e.g. Individual Responsibility Plan, Independence Plan, and Self Sufficiency Plan. The most commonly used term is 'Service Plan'.
The purpose of this chapter is to describe the service plan requirements of Social Enterprise agencies by outlining the key components and processes that form part of these requirements. This chapter also provides an introduction to Cúram Service Planning which has been designed to uniquely fulfill the service plan requirements of Social Enterprise agencies.