The approval check settings for a service offering determine the percentage of service deliveries that need to be reviewed by the case supervisor. For example, an approval check percentage can be set up for a service such that 40% of service deliveries will require manual approval; the other 60% will be automatically approved. The administrator can also set up service approval checks at the organization unit and user levels. For each level, approval checks can be defined for all services provided by a provider, or for an individual provider service.
Service approval checks can also be set up by the resource manager for a provider and provider offering.