When receiving services from providers, a client may be unable to attend the planned service. In some cases, the provider may still need to be paid, and this can depend on the reason for the absence. Such absence reasons should be configured as 'payable'. For example, if a client misses a service because of a family bereavement, and that absence reason is configured as payable, the provider will be paid for that unit of the service.
Equally, in some cases the client may be entitled to reschedule the service, i.e. the client doesn't 'lose' the units. Such absence reasons should be configured as 'deductible'. This means that if a client misses a unit of the service for that reason, the service authorization will be updated accordingly by deducting a single unit from the total units authorized.