In some cases, rosters may have to be manually generated. This can happen for a number of reasons, for example where the provider who will deliver the service isn’t known at the time of authorization. In such cases, an organization might issue vouchers that can be redeemed at one of several providers. Since the authorization doesn’t have a specific provider on it, the client will not be added to any rosters automatically and he/she would have to be added manually to the roster.
To record the attendance of such a client, the provider can either generate a roster via the self-service application, or request the organization to send a blank paper roster. The blank roster can be generated for a selected service and period.