As described above, client attendance can be entered either at roster line item level or at the daily level. The planned attendance for the period and/or for each day where it’s known is displayed on the roster to indicate the planned schedule for the client. For each day where the planned units are available, the client attendance must be provided to say whether client attended those planned units or not. It isn’t possible to submit attendance information for a future date.
Once client attendance has been recorded, completed rosters are returned to the organization to be recorded and processed. In the case of paper rosters, the resource manager can record the attendance information in the system and submit the roster for processing. Alternatively, the providers who are enabled for the self-service application can also submit the rosters online, from where they are directly submitted for processing.
In continuation of the example cited above, Robert Smith goes to day care on January 1st and is there from 9am to 5pm. Assuming that attendance is required at the daily level, Carrie's Day Care marks his attendance for 1st January as present and enters hours attended as 8. Robert does not report to the provider on January 2nd, and fails to inform the provider. The provider marks his attendance as absent for January 2nd with the absence reason ’Did not attend’. The hours not attended are entered as 8. The provider submits the roster (27th December to 2nd January) to the organization with this information.