Where a client didn’t participate in the service for the planned duration, this can also be captured on a roster as an absence. The absence information captured includes the number of hours or units for which the client was absent, along with the absence reason. The recording of an absence reason is important as in some cases providers can receive payments for client absences, for example where the client was absent without informing the provider. The absences can be recorded at both roster line item and daily attendance levels.