To ensure payments and bills can be issued successfully, a nominee record is automatically created for the primary client. Nominee records can be manually created for any case participants, registered persons and employers. If required, a nominee record can also be created for a participant who is not yet registered on the system, which will result in the creation of a participant of type "representative". As part of the nominee creation process, the new nominee must be registered accordingly.
During nominee creation, at least one delivery pattern must be recorded for the nominee. The organization uses the delivery pattern to establish the destination for payments and bills. For example, check payments are sent to a nominee's address. EFT payments are transferred to a nominee's bank account. The nominee's currency is also recorded. If no delivery pattern is specified, the nominee will be assigned the default delivery pattern of the product if one exists. If no default delivery pattern has been assigned to the product, then the nominee will be assigned the first delivery pattern assigned to the primary client of the product delivery case.
To establish the best location where the nominee can interact with the organization, the nominee's preferred office is selected from the organization's list of public offices. Also recorded for new nominees is their relationship with the primary client. Examples of relationships include spouse, sibling, and next of kin. The system automatically stores a relationship of "self" for the nominee when the primary client is also the nominee on the case.
Each time a participant is placed in the role of nominee, an additional case participant role of "nominee" is automatically created for the participant. For example, if a person has two participant roles, that of "primary client" and "nominee", both roles appear on the case participants list page.
When a nominee is created, the nominee's status is "active". Only active nominees can be assigned to case components. For information on assigning case components to nominees, see Assigning Case Components to Nominees.