Each issue that is created on a case has a status which describes its progress. There are three issue statuses: open, closed, and canceled. Each status changes during issue processing.
The following table describes each issue status:
Status |
Description |
|---|---|
| Open | An issue status is "open" when the issue is first created on the system. |
| Closed | An issue is "closed" when normal business is complete for that issue. An issue can be manually closed by a system user if a resolution has not been added for the issue. The system will automatically close the issue when the issue resolution has been approved. |
| Canceled | An issue is "canceled" if the issue is deleted from the system. |