The following list describes the chapters within this guide:
- Issue Administration
- This chapter provides an overview of the aspects of issues set
up as part of application administration. This includes information
on configuring issue types, issue resolutions, and resolution
approval checks.
- Issue Management
- This chapter provides information on managing issues at the
case level. This includes creating issues on a case, entering the
issue resolution, approving the issue resolution, and viewing the
list of resolution approval requests. This chapter also lists the
workflow events that are raised during issue processing.
- Additional Features
- This chapter provides information on the additional features
available in issue management.