During case processing, certain information provided by a client may need to be examined in more detail. Potential differences can arise between evidence received by a claimant and the verification of this evidence received from a third party. For example, if the reason given by a client for leaving a job is different to the reason provided by his or her employer, the organization may wish to investigate this further. Similarly, if the reason a client left a job is due to misconduct, further investigation may be needed.
When such circumstances occur, a process must be put in place to resolve any conflict and to effectively manage the case on which the discrepancy has been identified. For example, the organization may want to suspend payments on a case until an issue has been resolved. Solutions to manage such discrepancies and related processes is provided by the application.
Cúram Issue Management enables an organization to: