The following is a summary of the main concepts covered in this guide:
- Issues are created to manage and resolve issues identified on
cases during eligibility determination.
- Issue types are set up as part of system administration and can
be associated with evidence types and workflow events. These issue
types are used to create customized issues on a person's cases within
the Cúram Case Manager.
- The progress of the issue type is tracked from issue creation,
through entering a resolution for the issue, approving the resolution,
and closing the issue.